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holiday inn resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated with 7 years of experience combining management and customer service expertise . Hard working ,who drives high sales in both slow and busy shifts. Maintains an orderly and neat store floor at all times. Friendly and enthusiastic .Able to learn new tasks quickly and proficient in growing key customer relationships. Friendly, professional demeanor at all times. Responsible .Passionate and motivated, with a drive for excellence.

Skills
  • Scheduling
  • Staff development
  • Customer Service
  • Sales Techniques
  • Administrative skills
  • Appointment confirmation
  • Microsoft Office
  • Listening skills
  • Cash transactions
  • Office supplies ordering
  • Team collaboration
  • Contract development and management
  • Communication
  • Teambuilding
  • Team management
  • Work ethic
  • Collaboration
  • Data management
  • Leadership
  • Merchandising knowledge
  • Brand promotions
  • Reading comprehension skills
  • Cash register operation
  • Money Transfer Systems
  • Sales development
  • Retail merchandising expertise
  • Team player mentality
  • Prospecting skills
  • Networking
  • Customer care
  • Sales management
  • Up-selling
Experience
Training Manager, 02/2013 to 01/2014
Aecom Technology CorporationElmont, NY,
  • Business, leadership, human resources, development and education.
  • Enhancing employees' skills, performance, productivity and quality of work.
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
  • Train instructors and supervisors in techniques and skills for training and dealing with employees.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials.
Abruzzo Italian Steakhouse, 03/2014 to 12/2014
Assistant ManagerCity, STATE,
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Supported servers by preparing specialty drinks for patrons in dining area.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Collected and organized daily till totals and tips.
  • Ordered inventory to meet expected demand with adequate stock.
  • Planned and updated menus to accomodate changing trends in customer preferences.
  • Restocked beer and liquor on regular schedule and after special events.
  • Kept detailed inventories of bar supplies and stocked work areas.
Marshall’s Retail Group, 01/2015 to 02/2018
Supervisor's TitleCity, STATE,
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
  • Prepare and mail checks.
  • Train and assist staff with computer usage.
  • Used RF scanner to pick items from bins and complete orders.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Holiday Inn, 04/2018 to 06/2018
Front Desk PositionCity, STATE,
  • Set guest and group reservations and processed check-ins and check-outs.
  • Answered phone and emails to make reservations and take guest information.
  • Contacted customers and guests to confirm reservations.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
Education and Training
High School Diploma: , Expected in 06/2013 to Barringer High School - Newark, NJ
GPA:

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Resume Overview

School Attended

  • Barringer High School

Job Titles Held:

  • Training Manager
  • Abruzzo Italian Steakhouse
  • Marshall’s Retail Group
  • Holiday Inn

Degrees

  • High School Diploma

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