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Help Desk Support/Server Administrator Resume Example

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HELP DESK SUPPORT/SERVER ADMINISTRATOR
Summary
A talented administrative professional with a background in management, Information Technology and Quality Assurance who can manage business operations, perform office procedures, deliver quality customer service, and when required, offer solutions to improve business processes and save money.
Highlights
MS Office Suites (Word, Excel, Access, PowerPoint, SharePoint, Outlook and Databases) Possess excellent analytical, social, verbal and written communication skills; ability to diagnose, discover and deploy solutions
Experience
10/2012 to 04/2013
Help Desk Support/Server Administrator United States Air Force, Little Rock AFB － AR
  • Contractor for SAIC and the Administered servers, provided Information Technology support and maintained 200 user accounts for the Department of the Air Force.
  • Developed and implemented procedures to manage expungements for corrupted medical records in-accordance-with HIPPA and DoD policies.
  • Formulated and posted daily, weekly and monthly activity reports for SAIC with complete accuracy.
  • Maintained all aspects of the disaster recovery plan and backup library, consisting of 156 tapes.
01/2009 to 10/2011
Senior Noncommissioned Officer United States Army Training and Doctrine Command TRADOC － Monroe, VA
  • Provided administrative support to the Commanding General, Quality Assurance Office Director, and the Division Chief in support of conferences and accreditation missions Reviewed policies, regulations, training standards, training doctrine and supporting documentation in order to formulate detailed accreditation reports to be reviewed by the Director and signed by the Commanding General; as a result, 22 training centers throughout the United States were awarded "Centers of Excellence" accreditations Performed duties as the Division's advisor and subject matter expert for Information Technology Classroom XXI and Knowledge Management initiatives Performed as the administrator and single-point-of-contact for the SharePoint and Knowledge Management systems which increased security and usability by 80% Received Meritorious Service Medal for mission accomplishments and support of the Quality Assurance Office mission Domestic Operations Center (DOC) Information Systems.
07/2007 to 01/2009
Army National Guard Bureau － Arlington, VA
  • Provided administrative and technical support to the Director, Army National Guard and his staff in support of military operations and decision making Provided management and mentorship to technical personnel in support of 24/7 operations Strictly enforced communications security, information security and operational security to protect classified information and data processing systems Led user based training after the installation/conversion of HP Thin Client and cross domain installation Built, designed and administered a SQL Server database which identified and corrected legacy system data which properly appropriated $18M in misdirected funding for the Guard Received Meritorious Service, Army Achievement and Army Commendation Medals and an Army Staff Badge for accomplishments at NGB.
10/2003 to 07/2007
Senior Noncommissioned Officer In-Charge Army National Guard － N. Little Rock, AR
  • Provided excellent leadership through mentorship, leading by example and sharing knowledge Conducted performance evaluations for seven technicians assigned to the training center Oversaw the ground-up construction of an $80K server room which increased training performance and capabilities by 70% Implemented an image server for installing software, applying updates and reimage computers which slashed classroom preparation time by 80% Led small group training sessions which covered operation and maintenance of server room equipment, classroom equipment, security systems, and training center facilities valued at $1.1M Managed the training centers operational environment and ensured that the 800 National Guard Soldiers and DoD civilians successfully accomplished their training objectives each year Composed correspondence and briefings using Microsoft Word, Outlook E-Mail and PowerPoint Proficient in using MS Access or Excel to maintain business and inventory records Received Meritorious Service Medal for improving the training centers operational environment and support of the centers overall training mission.
Education
06/2012
Bachelor's Degree: Information Technology Management Trident University － Cypress, CA. Information Technology Management
06/2007
Associate's Degree: Liberal Arts Vincennes University North Little Rock, AR Liberal Arts
Skills
administrative, administrative support, Air Force, Army, backup, conferences, conversion, Client, Customer service, data processing, Databases, database, decision making, disaster recovery, documentation, E-Mail, HP, image, information security, Information Systems, Information Technology, inventory, Knowledge Management, team building, leadership, Director, Access, MS Access, Excel, MS Office Suites, Office, Outlook, PowerPoint, Word, Microsoft Word, personnel, policies, Quality Assurance, servers, SQL Server, team player, technical support, written communication skills
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Resume Overview

Companies Worked For:

  • United States Air Force, Little Rock AFB
  • United States Army Training and Doctrine Command TRADOC
  • Army National Guard Bureau
  • Army National Guard

School Attended

  • Trident University
  • Vincennes University North Little Rock, AR

Job Titles Held:

  • Help Desk Support/Server Administrator
  • Senior Noncommissioned Officer
  • Senior Noncommissioned Officer In-Charge

Degrees

  • Bachelor's Degree : Information Technology Management
    Associate's Degree : Liberal Arts

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