Health Care Administrator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Health Care Administrator, 04/2015 to 05/2017
State Of Michigan Middleville, MI,
Executive Director, 04/2013 to 04/2015
Morning Pointe Senior Living Lexington, KY,
Community Relations Director, 03/2012 to 04/2013
Aaa Northern California, Nevada And Utah Insurance Exchange Billings, MT,
  • Meets and exceeds occupancy and revenue goals as a result of the development and implementation of an effective sales and marketing campaign as well as proper utilization of customer oriented internal systems.
  • Community has increased occupancy to full capacity - resulting in community exceeding projected year over year revenue growth.
  • Have developed and maintained relationships by making sales calls outside the community to medical, insurance, legal and financial professionals, hospital discharge planners and social workers, skilled nursing facilities, home health, hospice and clery.
  • Advised and educated them on current availability and programs for a successful partnership.
  • Developed creative marketing strategies to differentiate community from the competition on a limited budget including creative outreach programs and events.
  • Have provided regional Marketing support to increase sales/move-ins for sister communitite on stretch assignements as requested by Regional Director.
  • Served on six member South-East Regional Events Committee developing innovative monthly marketing strategies to be utilized system wide.
Licensed Insurance Agent, 01/2006 to 01/2013
Hendrick Medical Center Abilene, TX,
  • 2-20 and 2-15 Licensure).
Patient Relations Coordinator, 01/2001 to 01/2006
Kim Osman Agency City, STATE,
  • Present and sell Property and Casualty and Life and Health Insurance for a diverse customer base.
  • Consistently meet and exceed personal and agency weekly sales goal.
  • Provide exceptional customer service experience to generate long term, loyal customers, thereby creating a continual referral base.
  • Present various related Medicare products to Senior Citizens and their families, through probing, determine needs of client the introduce features and benefits most suitable to their specific needs.
  • Develop and foster a relationship of teamwork with each client for a win-win outcome.
  • Market products outside office environment, use creativity allowing for opportunities that may have been missed by others.
  • Fashion and promote special events targeting specific markets including senior citizens and middle income families.
  • Develop and grow business establishing synergistic relationships with like-minded professionals.
Advanced Sales Director, 01/1994 to 01/2000
Health First, Inc City, STATE,
  • Independently coordinate customer service training program for Health First, Inc.; developed system to schedule and train associates in and extensive multi-disciplinary seven week training course; developed special events including customer service awards and department meetings.
  • Developed on-going follow-up training events.
  • Worked with Directors and Manager to balance quality training time with minimal employee downtime.
  • Trained over 2400 associates over a four year period.) Work closely with Health First Administration to communicate customer satisfaction goals for employees.
  • Served as consultant to and liaison with and between departments by encouraging interdepartmental cooperation.
  • Developed and implemented process, training and activities to improve patient flow through the facilities.
  • Worked with external consultants to provide information and expertise.
  • Internal consultant on a variety of subjects as they relate to the patient experience including but not limited to: Process Improvements, Patient Amenities, Marketing Material, Proper Work Attire, Associate Recognition, Signage.
  • Departmental support throughout the facilities including: Emergent Room support, Out-Patient Surgery, Hurricane Response Teams and others as needed.
  • Respond to and address customer complaints and assist the patients, their families and staff to ultimately ensure a positive patient experience.
  • Provided Customer Service Training programs to Health First Directors and Managers outside the hospital (Home Health, Hospice, Business Office, Health First Health Plans) as a consultant after I left the organization.
Show franchise, to
The Pampered Chef City, STATE,
  • Started business as one of the first independent consultants in Tennessee.
  • Developed process/program without ever attending a show or having one modeled for me.
  • Developed passionate demonstration to not only present products in an entertaining, informative, interactive forum to showcase product as needs-based but also to appeal to others as a business that is fun, fulfilling and could be easily duplicated.
  • Developed downline team of 42 consultants across multiple states in a pre-internet time.
  • Developed training programs and new letters for a very diverse team for monthly training meetings in person as well as via phone conference for those out of state.
  • Consultants were motivated by different personal goals (paycheck, obtaining products, desire to develop own business, etc.) therefore adjusted training based on different needs and personality types.
  • Provided encouragement and support for those new to business.
  • Provided inspiration to develop different sales strategies in a new market.
  • Developed advertising campaigns and flyer/mailings.
  • Introduced The Pampered Chef.
As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. Love to camp, Kayak and travel.
Education and Training
Bachelor of Science: Risk and Benefits Management, Expected in 1985
The University of Alabama - ,
advertising, agency, balance, benefits, budget, consultant, creativity, address customer complaints, client, customer satisfaction, customer service experience, customer service, Customer Service Training, special events, Fashion, features, financial, Home Health, Hospice, inspiration, Insurance, legal, letters, Director, marketing strategies, marketing, Market, Marketing Material, meetings, Office, win, nursing, patient flow, quality, sales, Surgery, teamwork, phone, training programs
Additional Information
  • Personal Catering Business: As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. Love to camp, Kayak and travel.
Activities and Honors

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Resume Overview

School Attended
  • The University of Alabama
Job Titles Held:
  • Health Care Administrator
  • Executive Director
  • Community Relations Director
  • Licensed Insurance Agent
  • Patient Relations Coordinator
  • Advanced Sales Director
  • Show franchise
  • Bachelor of Science