Head Waitress Resume Example
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HEAD WAITRESS
Professional Summary
Skills
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Work History
Head Waitress, 12/2017 to 01/2020
State Of Michigan – Caro , MI
State Of Michigan – Caro , MI
- Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
- Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
- Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Supervised staff of [Number] servers while serving tables and maintaining inventories
- Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
- Loaded trays with accessories, including eating utensils, napkins and condiments
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
- Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
- Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage
- Checked identification to enforce age requirement for alcoholic beverages
- Updated POS system from [Software] to [Software] and trained [Number] staff members on use
- Achieved [Result] by frequently collaborating with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality
- Monitored guests for intoxication and immediately reported concerns to management
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Verified up to $[Amount] in daily sales for end-of-day audits and accurately filled out closing paperwork
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Secretary, 11/2018 to 07/2019
State Of Michigan – Adrian , MI
State Of Michigan – Adrian , MI
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answered incoming calls, processed requests and relayed messages to appropriate personnel
- Built and updated [Software] tracking spreadsheets for customer data tracking
- Developed correspondence letters, memos and emails
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Secretary, 01/2018 to 08/2018
Lucky One LLC – City , STATE
Lucky One LLC – City , STATE
Education
High School Diploma : 05/2017
Shiloh High School - City, State
Shiloh High School - City, State
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Resume Strength
- Completeness
- Measurable results
- Strong summary
- Clear contact info
Resume Overview
School Attended
- Shiloh High School
Job Titles Held:
- Head Waitress
- Secretary
Degrees
- High School Diploma : 05/2017
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