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Head Waitress Resume Example

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HEAD WAITRESS
Professional Summary
Skills
  • Guest relations management
  • To-go order preparation
  • Guest seating arrangements
  • Cash handling expert
  • Food tray carrying
  • Order accuracy
  • Front-of-house display creation
  • Table setting
  • Dining area cleanliness
  • Accurate money handling
  • Guest relations
  • Tableside service
  • Compliance standards
  • Daily specials memorization
Work History
Head Waitress, 12/2017 to 01/2020
Rice Thai Cuisine – Lithonia, GA
  • Assigned work tasks and coordinated activities of dining room personnel to deliver prompt, courteous service to patrons
  • Set dining tables to prepare for diverse types of events and follow strict service standards
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean
  • Displayed enthusiasm and promoted [Type] service to customers, successfully increasing referrals and walk-in business
  • Verified all [Number] square feet of restaurant and lounge exceeded state and federal cleanliness standards
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Supervised staff of [Number] servers while serving tables and maintaining inventories
  • Managed food resources, memorized orders and wrote patron's food orders on slips in [Number]-seat restaurant
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Scheduled reservations and managed seating arrangements in popular [Number]-seat [Type] restaurant
  • Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage
  • Checked identification to enforce age requirement for alcoholic beverages
  • Updated POS system from [Software] to [Software] and trained [Number] staff members on use
  • Achieved [Result] by frequently collaborating with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality
  • Monitored guests for intoxication and immediately reported concerns to management
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
  • Verified up to $[Amount] in daily sales for end-of-day audits and accurately filled out closing paperwork
  • Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Secretary, 11/2018 to 07/2019
Lucky One LLC – Snellville, GA
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel
  • Built and updated [Software] tracking spreadsheets for customer data tracking
  • Developed correspondence letters, memos and emails
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
Secretary, 01/2018 to 08/2018
Lucky One LLC – Snellville, GA
Education
High School Diploma : 05/2017
Shiloh High School - Snellville, GA
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Resume Overview

Companies Worked For:

  • Rice Thai Cuisine
  • Lucky One LLC

School Attended

  • Shiloh High School

Job Titles Held:

  • Head Waitress
  • Secretary

Degrees

  • High School Diploma : 05/2017

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