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Head Wait Server Resume Example

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HEAD WAIT SERVER
Professional Summary

To obtain a position that strives towards accomplishing successful results by honing the skills at the job at hand. I would like to gain invaluable experience while implementing my own expertise in order to progress and advance in my position and own personal ambitions. Organized server experienced in high traffic restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 6 years experience providing service to hundreds of dinner guests at restaurant. Detailed organizer of service operations with versatility in stressful circumstances.

Skills
  • Microsoft word, excel, and powerpoint
  • Google Suite proficient
  • Computer Hardware Skills
  • Intermediate Photoshop Skills
  • Photoshop
  • Automotive
  • Cashier
  • Closing
  • Computer Technician
  • Computer Hardware
  • Hardware
  • Focus
  • Managerial
  • Excel
  • Powerpoint
  • Microsoft word
  • Multi-tasking
  • Positioning
  • Sales
  • Fluent in Spanish
  • Supervising
  • Supervision
  • Swing
  • Team player
  • Tech Support
  • Translating
  • Keen observer
Work History
Head Wait Server / / Company Name - City, State / 08.2013 - Current
  • To-go food handling, and Cocktail serving To bring positive and excellent service to guest that come in to dine, as well as sharing my expertise on menu and drink items.
  • Experienced in food handling, certified in drink/beverage handling.
  • As well as closing, opening, and side duties.
  • Achieved weekly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Managed food resources, memorized orders and coordinated service in [Number]- table restaurant.
  • Checked guests' identification before serving alcoholic beverages.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Maintained reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
Cashier / / Company Name - City, State / 03.2012 - 08.2014
  • Food Runner, Food Preparation and Floor supervision.
  • Giving guest positive service as well as being knowledgeable in food preparations and ingredients for guest with allergens.
  • Bringing food to the table, Ringing guests up while sharing more about food items.
  • Food Preparation included prepping up for the entire day and restocking.
  • Floor Supervision included supervising the restaurant while manager handled other duties.
Manager / / Company Name - City, State / 02.2010 - 04.2013
  • Grill Handling Breakfast/Lunch/Dinner, Stock boy, In-store Tech Support, Swing Manager, Guest service Manager, Handling Store Services: Coca cola, Co2 services, Repairman and Outside Technicians.
  • Knowledgeable in dismantling and putting shake machine back together.
  • Managerial Duties include on food handling/FIFO/Stock counting, crew positioning, floor handling, cash counting: cashier banks, safe handling, safe deposits, and gross sales.
  • Experienced in Opening and Closing store both as crew and manager.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Analyzed and interpreted store trends with [Software] to facilitate planning.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Established and maintained positive work environment to enhance retention and productivity.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Served as Subject Matter Expert and main point of contact for [Issue].
  • Cross-trained existing employees in order to maximize team performance.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Recorded inventory sales into organization's weekly income report.
  • Prepared quotes for new products and services and composed budgets.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Trained new employees in specific job requirements.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Created and implemented aggressive action plan to address pressing cost control needs.
Education
City Colleges of Chicago - Wilbur Wright College - City, State / 2009

2 years Completed Focus on Computer Technician and Technology Carl Schurz High School Chicago Il, After School Matters member and worker Three years of automotive education and automotive education certified

Carl Schurz High School - CityHigh School Diploma
Certifications
  • ServSafe
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Resume Overview

School Attended

  • City Colleges of Chicago - Wilbur Wright College
  • Carl Schurz High School

Job Titles Held:

  • Head Wait Server
  • Cashier
  • Manager

Degrees

  • High School Diploma

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