To acquire a full-time position and hone my skills, share my experiences, proceed with my learning and education, and strive for excellence by succeeding in the success of an organization.
"It's not what you achieve, it's what you overcome. That is what defines your career."
04/2014 to 09/2015
Head TellerJ.P. Morgan & Chase Co. Plano-Richardson － Murphy, TX
Supervises and coordinates activities of workers engaged in receiving and paying out money and keeping records of transactions in banks and similar financial institutions.
Assigns duties and work schedules to workers to ensure efficient functioning of department.
Provides coaching and motivation to front line staff in hitting daily referral goals Approves transaction behind the teller line and handle customer complaints & escalations Examines tellers' reports of daily transactions for accuracy and assist in balancing of cash drawers, daily transactions and cash outage occurrences.
Cash Vault management and implementation of financial institution's security procedures and control access to vault.
Handles team training on fraud detection, research and analysis including, kiting, Currency transaction report reporting, new account fraud, etc.
to prevent store losses through Review of new accounts and documents submitted by Bankers to see any other opportunities that are missed for the customers.
Review of loan and documentations submitted by Bankers to ensure processing of loan is compliance before releasing funds to the customers.
Crossed sell and up sell financial products and services and substantially exceeded individual performance goal Handle cash transaction and sale of negotiable instruments.
09/2013 to 07/2014
Customer Service SupervisorBarista
Starbuck's Coffee Shop － Plano, TX
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Communicates information to manager so that the team can respond as necessary to create the workplace environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintains a clean and organized workspace so that partners can locate resources and product as needed.
Maintains regular and consistent attendance and punctuality.
Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
10/2012 to 11/2013
POS Specialist/Supervisor & Cash Office AssociateKohl's Department Store － Wylie, TX
Responsible for all cash office functions, daily balancing of store vault and registers, accountable for preparation of cash shipment, inventory and ordering of cash from vendor.
Reinforces Point-of-Sale customer service standards and ensure compliance with Company policies and procedures on handling Point-of-Sale operations Assists in training new store Associates and Sales Associates on Point-of-Sale operations and customer service standards Responsible for ensuring that credit standards are communicated and credit goals are achieved Opens and closes registers and records appropriate information on balance sheets to prevent cash losses Performs supervisory duties and team leadership over coworkers on sales floor as part of a task force.
Performs training as necessary to new hires on both the sales floor and at POS.
Solicits, opens and activates Kohl's Charge applications Completes price changes, transfers, merchandising, stocking and replenishing, other necessary paperwork, and maintaining sales floor.
Perform supervisory duties such as closing and replenishing cash registers, provide schedule for breaks and manage front line staff between registers, jewelry department and customer service line.
High School with DiplomaWylie Preparatory Academy － Wylie, TX
Character reference is available upon request
10200 Independence Pkwy Apt #1502 | Plano, TX 75025