Head Teller resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

To secure a position in a law firm to assist in all legal and administrative assignments

Post University Waterbury, CT Expected in 2013 Associate of Arts : Legal Studies - GPA :

Emphasis in Law Office Administration

Coursework in Family Law and Practice, Bankruptcy Law, Environmental Law, Business Organizations and Personal Injury Law.

Naugatuck Valley Community College Waterbury, CT Expected in 2009 Associate of Arts : Legal Assistant/Paralegal - GPA :

Graduated Cum Laude GPA 3.7

Coursework in English, Communications, Writing and Software Applications

Coursework in Real Estate Practice, Litigation, Business Law, Criminal Procedure, Probate Practice and Advanced Legal Research and Writing


Detail oriented and excellent communication skills

Posses knowledge of record maintenance and filing techniques

Ability to maintain strong customer and employee relationships

Experience with Microsoft Word, Powerpoint, Excel, Outlook, Westlaw, Lexis-Nexus

Proficient in Lotus Notes

Ability to quickly adapt to new software practices

Knowledge of keyboarding and document formatting

Exceptional organizational and analytical skills

Ability to prioritize heavy workload

Ability to maintain confidentiality when handling sensitive information and documents

Notary Public

NMLS Certified

Trustco Bank - Head Teller
Chatham, NY, 04/2012 - Current

Demonstrate competency and accountability with store operational standards.

Provides leadership, conflict resolution, process improvement and communication to the Teller line

Coaches team members on identifying sales opportunities and referring Customers to appropriate store employees or internal business partners to achieve both store and individual sales revenue goals

Manage Teller paid time off (PTO) within the PTO staffing model

Recruit, interview, train, orient, create conference notes and evaluate tellers and customer service representatives in accordance with human resources guidelines

Support, mentor and coach team members in their professional development

Develop and manage team members by recruiting, training and recognizing them

Create and foster a cohesive team and promote a positive work environment

Maintain operational excellence through successfully completing required store audits and staying within operational guidelines

Monitor and reconcile general ledger accounts in order to ensure profitability within the store

Manage store budget and supply ordering keeping within budget guidelines

Shentel - Customer Service Representative
Oakland, CA, 10/2010 - 04/2012

Identify customer needs to refer financial products and services to consumer and small business customers generating sales revenue for the company

Provide customers with a clear understanding of all technical aspects and benefits of products and services offered

Research and resolve inquiries from customers regarding account discrepancies

Effectively use a variety of computer programs to access customer details and databases, and research options

Ensure regulatory requirements are adhered to

Manage and protect customer and bank privacy

Consistently exceeded individual sales revenue goals

Worked in a team to achieve targets and positive outcomes for customers and the bank

Act as the banks face and consistently seek to delight our customers by demonstrating our values

Open, service and maintain mortgages, lines of credit and other real estate products for both personal and business customers

Teachers Federal Credit Union - Teller
Central Islip, NY, 01/2008 - 10/2010

Maintained confidentiality of bank records and client information.

Delivered prompt, accurate and excellent customer service.

Provided customers information and assistance regarding new products and policies

Handled accounting transactions and reconciliation tasks

Exceeded quarterly sales revenue goals

Maintained minimal to zero teller differences

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Resume Overview

School Attended

  • Post University
  • Naugatuck Valley Community College

Job Titles Held:

  • Head Teller
  • Customer Service Representative
  • Teller


  • Associate of Arts
  • Associate of Arts

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