Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I am interested in pursuing a career and a better job opportunity in the business environment. I feel as though I am a great candidate for this position since I have seven years of customer service experience. Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Telephone Skills Typing Inventory control familiarity Store maintenance ability Customer service expert Adaptive team player Microsoft Word Microsoft PowerPoint Prioritization Creative problem solving Time Management Computer proficiency Writing Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Experience
November 2007
to
April 2012
Hitchcocks SupervalueLake Mary, FLHead stocker
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Hitchcocks was one of my first jobs I was employed while attending my sophomore year in high school.
I started out in the grocery department as a stocker, later moving up to the head stocker position.
My job title and focus was to assist and greet the customers as they shopped and browsed for supplies.
I kept my crew together in making sure we were alert and keeping the store stocked with grocery.
While we worked I supervised with blocking the isle, which was pulling all items to the front and preparing the store for the next day.
I was required to complete other duties such as: Checking dates on merchandise, Unloading the trucks, bagging, Lending a helping hand to customers whenever needed, Assisting with bringing carts in off the lot.
It was a great job environment I learned a lot about customer service and I'm grateful for the experience and opportunity.
April 2012
to
Current
ConvergysLake Mary, FLCustomer Service Representative
Convergys was my first call center job.
I provide exceptional customer service over the phone.
I started on the AT&T account as a Tier 1 Problem and Resolution Specialist.
I assisted with Billing Inquiries such as: Payment Arrangements,Payments, Address Changes, Cancel/Resume Accounts.
I later was trained as a Tier 2 Technical Rep I provided technical troubleshooting steps to assist customers with their device, now currently on the Enterprise End user Care department where I assist with Global and Small business accounts.
I enjoy this department and my team I work along with, I serve as a team captain on my team assisting with questions and taking escalated calls.
I also assist with coaching the agents on the latest updates and training information released, Also running the team meetings and gatherings.
I have been employed with convergys now going on two years and I'm looking to move up within the company I know I have what it takes to be a great asset to the team.
Education
2009
Palatka High SchoolPalatka, FL, United StatesHigh School DiplomaGPA: I Graduated with a diploma from Palatka High in 2009I Graduated with a diploma from Palatka High in 2009
Personal Information
I am currently a student at Daytona State College where I major in Physical Therapy. I chose this career because I really enjoy the feeling I get knowing I helped and can make a difference in someones life. My goal is to obtain my doctorate degree and open my own clinic as a trained and licensed Physical Therapist. U.S Career Institute - Fort Collins, CO, United States Certification: Medical Office Management I am attending U.S Career Institute to obtain a certification as an Medical Office Manager. This is a field I know I have the qualities to manage others and make sure the office is running smoothly
Interests
I was pretty active and participated in many things within my class. I served as the President of the Anchor Club While at the same time serving as the Vice President of Future Business Leaders of America {FBLA} in my 12th grade year. Daytona State College - Daytona Beach, FL, United States Associate of Science: Physical Therapy
I was pretty active and participated in many things within my class. I served as the President of the Anchor Club While at the same time serving as the Vice President of Future Business Leaders of America {FBLA} in my 12th grade year. Daytona State College - Daytona Beach, FL, United States Associate of Science: Physical Therapy I am currently a student at Daytona State College where I major in Physical Therapy. I chose this career because I really enjoy the feeling I get knowing I helped and can make a difference in someones life. My goal is to obtain my doctorate degree and open my own clinic as a trained and licensed Physical Therapist. U.S Career Institute - Fort Collins, CO, United States Certification: Medical Office Management I am attending U.S Career Institute to obtain a certification as an Medical Office Manager. This is a field I know I have the qualities to manage others and make sure the office is running smoothly
