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head server resume example with 12 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Goal-focused with years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Dedicated to maximizing table turnover to take advantage of every sales opportunity without sacrificing service.

Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning.

Skills
  • Service prioritization
  • Menu memorization
  • Point of Sale (POS) system operations
  • Wine pairings
  • High-volume dining
  • Safe food handling
  • Staff training
  • Special dietary requirements
  • Effective customer upselling
  • Table setting arrangements
  • Relationship management
  • Serving food and beverages
  • Team Supervision
  • Seating assignment preparation
  • Dining customer service
  • Check payment processing
Experience
06/2017 to 10/2021
Head Server Omni Hotels Champions Gate, FL,
  • Trained new servers on menu items and restaurant standards.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Delivered high-quality service and quick beverage service to promote customer satisfaction.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Washed buffet, restaurant and banquet items and arranged silverware, dishes, cooking utensils, equipment and displays.
  • Provided exceptional service to high volume of daily customers.
10/2017 to 08/2019
Package Handler Fedex Ground Ph Us Altoona, WI,
  • Palletized boxes to streamline movement and shipment.
  • Used scanners to track parcel information, condition or receipt.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Loaded completed orders on pallets according to delivery numbers.
  • Assisted in loading delivery trucks with prepared packages.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
10/2007 to 06/2015
Server/Bartender/Manager Trainee Eagles Nest Golf Club City, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to high volume of daily customers.
  • Entered customer food orders into computer system.
  • Provided items requested by customers, including sauces and drink refills.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education and Training
Expected in
Bachelor of Science: Criminal Justice of Science
Purdue Global - San Antonio, TX
GPA:

I am still attending Purdue Global. I am holding a 3.5 GPA. I recently had to adjust my classes and I am now attending part-time due to other obligations in my life. I do plan on graduating from Purdue Global with a Bachelors degree in Crimainl Justice by 2024

Expected in 06/2003
GED:
Spring Grove Area High School - Spring Grove, PA
GPA:

I did not graduate from Spring Grove in 2003 with my class but I did get my GED in 2004. I was in a very bad car accident 2 months before graduation and was hospitalized. Due to the severity of my injuries I was unable to complete my senior year.

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Resume Overview

School Attended

  • Purdue Global
  • Spring Grove Area High School

Job Titles Held:

  • Head Server
  • Package Handler
  • Server/Bartender/Manager Trainee

Degrees

  • Bachelor of Science
  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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