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Head, Optimization Management Resume Example

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HEAD, OPTIMIZATION MANAGEMENT
Summary
Dynamic and hands-on IT professional with over 20 years of experience successfully conceptualizing, creating and executing business driven IT strategies. A proven IT leader, effective in understanding the most complex business, technical and cultural issues, building high performing teams, establishing and maintaining strong business relationships and delivering the highest quality IT services.
Highlights
  • Business/IT Management Experience
  • Systems / Service architecture and strategic planning
  • Governance / investment decision / PMO
  • Budget planning & management
  • Organizational change management
  • Technology Management Experience
  • Platforms IBM I-Series, Intel
  • AD platforms (Visual Studio, SSIS, SSAS, SSRS)
  • Database management (SQL Server, Oracle)
  • Collaboration (Microsoft SharePoint)
  • Implementation / Integration Experience
  • ITAM (Peregrine AssetCenter)
  • BMC/Remedy Change / Configuration Management
  • Microsoft SQL Server Business Intelligence (SSIS SSRS SSAS)
  • Methodologies
  • IT Infrastructure Library (ITIL)
  • Microsoft Operations Framework (MOF)
Experience
January 2007 to CurrentCITI - Warren, NJ
  • Global Operations & Technology - Business Office - Business Intelligence Manage a team of engineers responsible for Service Measurement and Reporting across many of Citi's ITIL processes through delivering key performance indicators (KPI), standard metric dashboards, self-service reporting, business intelligence, data mining and ad-hoc reporting for the Incident, Problem, Change, Configuration (CMDB) and Service Request Management processes.
  • Responsible for managing the development life cycle for various Extract, Transform and Load (ETL) processes to populate local reporting data marts from OLTP source systems.
  • Responsible for the design, development and operational support of all reference data used in the Service Management and Reporting.
  • Drive process improvement in Incident and Service Request Fulfillment processes through detailed data analysis of the AS-IS state and recommend alternatives for the TO-BE state.
  • Responsible for the architecture of the Business Management Reporting Platform used to deliver Business Intelligence solutions.
Head, Optimization Management
January 2002 to January 2007SANOFI-AVENTIS PHARMACUETICALS - Bridgewater, NJ
  • Directed staff of twelve in delivering ITIL based enterprise-based solutions for Sanofi-Aventis.
  • Managed the complete lifecycle of the Incident, Problem, Change, Asset and Configuration Management toolsets.
  • Voting member of the Asset Management / Configuration Management Governance Board.
  • Managed the integration of Sanofi-Aventis' implemented ITIL based tools (Incident, Problem, Change, Configuration, and Service Monitoring) with the Configuration Management Database (CMDB).
Director Fulfillment Systems
January 2000 to January 2002SAKS FIFTH AVENUE ENTERPRISES - Lawrenceville, NJ
  • Directed staff of tem application developers in supporting Saks' direct to consumer fulfillment channel.
  • This channel represented sales of $225M or 10% of annual sales and consisted of 1.2M customer orders and 2.0M order detail lines.
  • Successfully integrated the Saks Fifth Avenue web site (www.saks.com) with the legacy Order Management system.
  • By leveraging the existing application infrastructure, the overall project timeline was reduced by nearly 12.5%.
  • Provided the technical strategy to integrate the Order Management System and the Warehouse Management Systems.
  • This integration provided a robust fulfillment solution capable of handling a sales volume increase in excess of 120%.
  • After thorough interrogation of the fulfillment chain process, several software solutions were designed and implemented that yielded significant yearly cost savings and substantial productivity gains: A 25% headcount reduction in pick, pack and ship operations was realized for FY2001 as a result of implementing an enhancement that consolidated customer orders by logical warehouse zone.
  • Savings 2.5M) Eliminated the need for nearly 200 seasonal holiday worker during the peak sales season (Savings 1.2M) Consolidating customer orders into single shipping cartons provided substantial a reduction in outbound freight charges and packaging materials.
  • Savings 1.4M).
Application Manager
January 1994 to January 2000NABISCO, INC - East Hanover, NJ
  • Managed a staff of eight-application development engineers is supporting and enhancing the Labor Management portfolio implemented in over 30 manufacturing locations.
  • Managed a 2.6M project that reengineered the Employee Scheduling System into a rules based application that provided plant management tools to better manage their labor costs.
  • Implemented the KRONOS Timekeeper application to over 30 manufacturing locations and 110 sales branch warehouses.
  • Integrated Interactive Voice Response (IVR) solutions with the Time and Attendance and Labor Scheduling systems to process absenteeismand overtime.
Education
Master of Science : Information SystemsStevens Institute of Technology - Hoboken, NJInformation Systems
Bachelor of Science : Computer ScienceMontclair State College - Montclair, NJComputer Science
ITIL Service Management Essentials - Foundations Certification v2, Examination Institute for Information Science (EXIN) and the Information Systems Examination Board (ISEB) ITIL Service Management Essentials - Foundations Certification v3, Examination Institute for Information Science (EXIN) and the Information Systems Examination Board (ISEB) Pink Elephant Practitioner Certificate, Managing the Changing IT Infrastructure (Change, Release and Configuration Management) Masters Certificate - Project Management George Washington University - Washington DC
Skills
AD, application development, Asset Management, Avenue, Budget planning & management, Business Intelligence, Business Management, change management, com, Configuration Management, data analysis, data mining, Database, Database management, ETL, IBM I, Intel, Interactive Voice Response (IVR), Information Systems Examination Board, ISEB, IT Management, ITIL, KRONOS, Managing, materials, Office, Microsoft SharePoint, enterprise, Oracle, Order Management, Organizational, packaging, peak, Peregrine, pick, processes, process improvement, Project Management, reporting, sales, Scheduling, shipping, Microsoft SQL Server, SQL Server, strategy, strategic planning, Visual Studio, web site
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Resume Overview

Companies Worked For:

  • CITI
  • SANOFI-AVENTIS PHARMACUETICALS
  • SAKS FIFTH AVENUE ENTERPRISES
  • NABISCO, INC

School Attended

  • Stevens Institute of Technology
  • Montclair State College
  • George Washington University

Job Titles Held:

  • Head, Optimization Management
  • Director Fulfillment Systems
  • Application Manager

Degrees

  • Master of Science : Information Systems
    Bachelor of Science : Computer Science
    ITIL Service Management Essentials - Foundations Certification v2, Examination Institute for Information Science (EXIN) and the Information Systems Examination Board (ISEB) ITIL Service Management Essentials - Foundations Certification v3, Examination Institute for Information Science (EXIN) and the Information Systems Examination Board (ISEB) Pink Elephant Practitioner Certificate, Managing the Changing IT Infrastructure (Change, Release and Configuration Management) Masters Certificate - Project Management

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