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head of ip solutions americas resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Innovative, subject matter expert in the delivery of customer success, operational solutions and global transformation programs targeting the intellectual property industry. Extensive business development and account management experience within highly competitive global markets. Analytical professional skilled in high-stakes engagement across the organization navigating mergers and divestitures during periods of accelerated growth. Collaborative communicator continually focused on building relationships and promoting synergy across business lines and global units to drive positive change, cohesive, comprehensive business approaches and enhanced profitability. Focused on identifying a global client-based service provider leading its operations division.

Skills
  • Leadership
  • Revenue & Profit Growth
  • Patent, Design & Trademark Prosecution & Renewals
  • Docketing
  • IP Management Software
  • Document Management Systems
  • Legal Research & Writing
  • Strategic Planning & Forecasting
  • Contract Negotiation
  • Customer Success
  • Project Management
  • Risk Assessment
  • Paralegal
  • Microsoft Office Suite
  • Veteran
Experience
Head of IP Solutions - Americas, 10/2020 - Current
East West Bancorp, Inc. San Jose, CA,
  • Reduced annual credit notes by $1.5 million through revenue retention efforts.
  • Developed annual price increase strategy for existing customers which resulted in an increase of year/year annual net sales of $900k over current forecast.
  • Developed a competitive pricing structure to win new business.
  • Developed customer onboarding division to improve customer’s onboarding experience and to support long-term retention and revenue growth.
  • Implemented successful law firm outsourcing strategy to increase revenue and target new law firm market.
  • Lead multiple teams of leaders and their direct reports in the oversight, engagement, and revenue growth efforts for the patent renewals, trademark renewals, docketing and onboarding divisions.
  • Oversee key customer relationships.
  • Drive customer escalations to resolution by engaging directly with clients.
  • Monitor client data to reduce client attrition.
  • Assess customer issues, research solutions and implement corrective actions to maintain high satisfaction.
  • Analyze expenses and revenue and compare to budget and forecasts to modify operations and spending to ensure ontrack EBIDTA profitability.
  • Review financial and sales reports to measure productivity, goal achievement and quarterly/annual performance.
  • Collaborate on multi-tiered marketing plans to increase sales.
  • Negotiate complex commercial contracts to win new business.
  • Respond to RFP's by authoring and delivering on-target quotations and meeting specific requirements.
  • Communicate with departmental leaders to identify and solve daily operations issues.
  • Deliver expert thought leadership recognized for driving process improvements.
  • Engage and collaborate with International teams throughout Europe and Asia Pacific to drive synergy.
  • Implement key performance metrics to evaluate, restructure, and implement standard operating procedures across all business lines.
Managing Director, 11/2017 - 10/2020
INNOVATIVE IP SOLUTIONS City, STATE,
  • Developed long-term strategies to improve operational workflows for businesses working in the intellectual property industry.
  • Provided consultation and training support to clients regarding Inprotech IP Management Software.
  • Supported the development and implementation of software including law updates on law firm client’s IP Management Software, conducted tests on software and related systems to ensure performance and reliability.
  • Provided consultancy services to law firm and corporate clients.
  • Applied techniques to analyze requirements, system capabilities and workflows.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout the project.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Developed process workflows and training materials, negotiated fees with vendors, collaborated with marketing and business development teams to develop collateral to support new business offering.
Regional Manager - Patent & Trademark Operations, 01/2007 - 03/2017
CPA GLOBAL NORTH AMERICA LLC City, STATE,
  • Saved $400K and secured a reduction of 4,000 labor hours through process improvements and offshoring.
  • Achieved regional ISO-9001 certification and recertification among North America teams.
  • Executed the North America NPS Survey setting the global standard for monitoring client retention and loyalty.
  • Responded to RFP/RFIs including scoping and defining new business offerings, which led to the retention of multiple Fortune 500 companies to secure revenues of $20M.
  • Successfully off-shored work to Noida, India including knowledge transfer, training, developing materials and benchmarks, as well as establishing quality control standards and measurements.
  • Oversaw the strategic patent and trademark renewal operations and supported all clients across the company’s North America footprint.
  • Led multiple teams of 25 mid-level managers and their direct reports in the oversight, engagement and retention efforts generating operational solutions for clients throughout their intellectual property lifecycles.
  • Managed and delivered retention rates of more than $50M in gross income for Fortune 100 and 500 customers.
  • Reviewed customer accounts to map operational and service alignment to craft best practices and implementation of delivery enhancements.
  • Directed project managers across North America with software renewal interface projects utilizing software platforms including FoundationIP, Inprotech and Memotech.
  • Executed new patent and trademark portfolio onboarding for existing clients as a result of mergers, acquisitions or divestitures.
  • Engaged with International teams in Europe, India and Asia Pacific.
  • Negotiated complex commercial contracts and defined amendment language to close deals.
  • Forecasted and monitored an annual budget of $4.2M.
Education and Training
Master of Business Administration: Global Business, Expected in
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University of Phoenix - Tempe, AZ
GPA:
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Bachelor of Science: Business Management, Expected in
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University of Phoenix - Tempe, AZ
GPA:
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Associate: Applied Science – Paralegal Studies, Expected in
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Oakland Community College - Farmington Hills, MI,
GPA:
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ABA Accredited Paralegal Degree: , Expected in
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Oakland Community College - Farmington Hills, MI,
GPA:
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AWARDS
  • Top 50 Woman Leaders in SaaS 2021, The Software Report, https://www.thesoftwarereport.com/the-top-50-women-leaders-in-saas-of-2021/
  • The 10 Most Admired Women Leaders in Business 2023, The CIO World, publishing April 2023
LINKEDIN PROFILE
  • linkedin.com/in/bethClaire

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix
  • Oakland Community College
  • Oakland Community College

Job Titles Held:

  • Head of IP Solutions - Americas
  • Managing Director
  • Regional Manager - Patent & Trademark Operations

Degrees

  • Master of Business Administration
  • Bachelor of Science
  • Associate
  • ABA Accredited Paralegal Degree

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