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Head of Demand Planning, and S&OP Resume Example

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HEAD OF DEMAND PLANNING, AND S&OP
Summary
Accomplished Supply Chain Management, and Operations professional with 14 years of experience, using exceptional communication and leadership skills to coach, manage, and motivate diverse professionals in challenging environments. Experienced professional in the Pharmaceutical, and Medical Device industries with demonstrated focus on Managing, Implementing, Designing and Improving S&OP/Demand Planning processes and NPI Excellence on Global and Regional level. Solid experience in planning, implementing and executing strategies resulting in greater customer confidence and strengthened business results
Highlights
  • Demand Management
  • People Development 
  • Process Improvement
  • Strategic Planning (BSC)
  • S&OP, Business Excellence
  • NPI Excellence
  • Inventory Management 
  • Statistical Forecasting 
Accomplishments
  •  Selected by Abbott Nutrition International senior management as Supply Chain Champion for Oliver White Class A program to Implement and Drive Abbott Global/Regional Demand Planning and S&OP processes.
  • Recognized as “Quality Achiever” of the Year within Abbott Canada, and International Supply Chain divisions.
  • Redesigned Baxter North America Demand Planning processes, implemented policy and procedures to ensure process controls. Rolled out core Demand Planning training programs to cross-functional teams.
  • Improved Baxalta/Shire North America Forecast Accuracy at 3-month lag by 3% YoY.
  • Successfully managed Abbott Nutrition New Products Introductions in both North America, and MENA region.
  • Attained Best in Class Supply Chain Leader recognition through global competitive planning and forecasting accuracy improvements.
Experience
05/2015 - Current
Company NameHead of Demand Planning, and S&OP
  • Recruited to lead the development and implementation of Baxalta $3.6B NA Regional S&OP and Demand Management process as it pertains to best in Class practices to support enterprise goals.
  • Designed and built company's first automated Sales and Operations Planning forecasting model.
  • Improved forecasting accuracy led to increased efficiency in ongoing inventory levels, and (OLFR from 90% to 98%).
  • Re-designed North America Demand Planning and S&OP process to include key cross-functional stakeholders (Finance, National Accounts sales team) for better cross-functional alignment and improved decision making.
  • Managed new acquired Oncology division integration including the implementation of the regional S&OP process.
04/2014 - 12/2014
Company Name － City, StateDirector Supply Chain Project - ERP
  • Direct reports: 6 Project Managers - Key mandate was to establish Advanced Supply Chain planning processes, Demand Planning and S&OP process to support Oracle FCSM ERP functionality.
  • Recruited 6 project managers to support the enterprise Supply Chain ERP project.
  • Established world class Supply Chain processes for advanced S&OP.
  • Delivered and completed key milestones of critical ERP implementation with on time Go-Live date.
05/2011 - 03/2014
State
  • Oversaw and managed the successful execution of Global Demand Planning processes, Business Excellence initiatives and S&OP startups which had a significant impact on the success of the division.
  • The improvements implemented between 2011 and 2013 enhanced the regions Forecast Accuracy by 3% and improved the customer service levels to 98% vs.
  • 94% in prior years, additionally improved quality, reduced cycle times and back orders.
  • Also, mentored local site's BEx and Demand managers and provided education, training, and consultancy in JDA, S&OP, and Demand Processes.
  • Established and provide leadership to the West Europe & Canada region Demand and Supply Planning initiatives including developing strategy, policies, objectives and S&OP redesign.
  • Executed Global Demand and Supply Planning process improvements which led to major reductions in forecast errors by 5%, and Improved the Order Line Fill Rate performance to 99%.
  • Rolled out JDA Demand Planning tool upgrades and conducted five major Demand training in several Global sites (Asia, Latin America, Europe and the US).
  • In addition, oversaw the division Business Excellence initiatives to drive efficiencies in Supply Chain, support site Continuous Improvement Programs to develop high-level and detailed project plans.
07/2009 - 05/2011
CityDemand Planning, and S&OP Lead
  • Direct Reports: 2 - Accountable for the Demand Planning and the S&OP process at the Canadian affiliate to ensure alignment of sales plans within the supply chain.
  • Managed in-directly team of 16 and $500,000 annual budget.
  • Oversaw the Demand Management business process, and contributed to forecasts, identifying and distributing both product and financial allocations.
  • Liaison with Marketing, Manufacturing, Logistics, and Finance teams to maximize resource utilization.
  • Combined all plans for the business into an integrated set to be presented and analyzed within the S&OP process.
  • Key Contributions & Accomplishments:.
  • Improved Supply allocation performance by 15% through implementation of new inventory management tool that supported the planning process.
  • Improved forecasting accuracy on family level by 6% through implementing a focused assumption based forecasting model.
  • Introduced S&OP Dashboard that simplified all affiliate functions and unified previously disjointed business processes.
  • Launched the strategic business planning tool "Balance Score Card" for the affiliate this was recognized by Area Business Excellence committee as pioneering and a new benchmark for other affiliates.
01/2003 - 07/2009
Manager
  • Direct Reports: 6 - Oversaw Abbott products flow and inventory valued at over $200 million, including Infusion Devices spare parts in accordance with the EMEA markets demand and company guidelines.
  • Managed major tenders ordering process, created tenders allocation procedures to support finance.
  • Maintained safety stocks based on market demand and company goals.
  • Contributed to multiple logistics and demand activities.
  • Managed S&OP cycles, maintained high-level of customer service, published monthly demurrage and detentions control sheet, and performed troubleshooting on all incoming demand management inquiries.
  • Managed the regional forecasting process & safety stock recommendations for full forecast periods.
  • Reduced freight costs by 3% from 2006 to 2007 and supported distributor in creating clearance process that decreased detentions and demurrages significantly.
  • Managed brands phase-in & phase-out for key brands with minimal inventory write-offs.
  • Executed introduction of new products that include key brands in multiple disease areas such as Virology, Oncology and Anti-Infective.
  • Improved forecasting accuracy by 10% vs.
  • actuals per SKU and less than 20% per product family.
  • Delivered systems training to EMEA region Demand Management team, leading to improved knowledge and capabilities for the team.
Education
1998
Sudan University of Science and TechnologyBBA: Business ManagementBusiness Management
Skills
Go-Live, AS-400, Balance, BPCS, Budgeting, budget, BI, strategic business planning, business process, business processes, Coaching, Cognos, Continuous Improvement, customer service, decision making, ERP, Finance, financial, forecasting, functional, inventory management, inventory levels, inventory, Latin, leadership, Leadership Training, Logistics, Manugistics, market, Marketing, MS Office, 98, enterprise, Oncology, Operations Management, Oracle, policies, Processes, project plans, quality, Reporting, safety, Sales, sales plans, SAP, Strategy, Supply Chain, Tableau, troubleshooting, upgrades
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Resume Overview

School Attended

  • Sudan University of Science and Technology

Job Titles Held:

  • Head of Demand Planning, and S&OP
  • Director Supply Chain Project - ERP
  • Demand Planning, and S&OP Lead
  • Manager

Degrees

  • BBA : Business Management