Head Housekeeper Resume Example Company Name

HEAD HOUSEKEEPER

Summary

Dedicated Lead with 10+ years of experience managing all types of facilities upkeep. Willing to work long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Successful working with all hotel departments to facilitate communication, quality and service initiatives. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Strong work ethics and problem solving skills. Great motivator always encouraging and uplifting my team with positive energy and affirmations. Reliable, trustworthy leader with exceptional Managerial skills and logistics to demonstrate or problem solve with my team. Highly adaptable and known for my integrity and fairness to everyone. Meticulous and detail oriented with experience in large hotels and private residences. Valued for impeccable standards in maintaining tidy, clean and pleasant environment for clients and guests. Skilled at kitchen and bathroom cleaning and performing routine inspections to make sure spaces are sanitary. Tight, neat beds, and properly stocked amenities for each guest.

Skills

Cleaning equipment and power tools operations
Staff management
Quality improvements
Guest relations
Cleaning practices
Staff evaluations

Department coordination
Chemical handling
Employee training
Multitasking
Time Efficient

Experience

Head Housekeeper / Company Name - City, State09/2018 - 01/2020

Supervised and supported housekeeping personnel to maximize quality of service and performance.
Coached new employees by demonstrating approved cleaning procedures.
Completed an average of 4 rooms per hour while maintaining 100% satisfaction rating from customers.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Interacted pleasantly with clients and guests when performing daily duties.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Removed dirty linens and towels and replaced them with freshly bleached sheets and towels.
Properly stock all amenties in each room accordingly.
Wipe all surfaces and sanitize drawers, tables, dressers, counters.
Scrub and sanitize bathtub, toilet, sink and shower.
Sweep, Vacuum, Mop
Wash and fold laundry at end of day restock all carts and linens for next day.

OUTSIDE DUTIES

Pick up all garbage and empty all cans and cleaning cart garbages at end of the day.
Sweep sidewalks and parking lot.
Empty all cigarette ashtrays

Housekeeper / Company Name - City, State02/2017 - 09/2018

Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Interacted pleasantly with clients and guests when performing daily duties.
Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
Laundered sheets and removed stains to restore linens to pristine condition.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Requested maintenance orders to fix non-working equipment and address room damage.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Teller / Company Name - City, State10/2015 - 01/2017

Processed all sales transactions accurately and promptly to prevent long customer wait times.
Managed opening and closing times for main branch.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Generated reports and notification letters to distribute to account holders.
Recommended additional products, services and benefits for customers.
Processed cash withdrawals.
Received regional branch recognition award for outstanding customer service.
Counted as much as $20,000 in daily funds with manual and machine-assisted methods.
Balanced daily cash deposits and vault inventory with zero error rate.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Directed specific questions to appropriate branch personnel.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Managed customer referrals to help financial services team members capitalize on sales changes.
Served approximately 35-40 customers each shift, remaining composed and professional even in high-stress situations.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Examined checks for identification and endorsement.
Verified amounts and integrity of every check or funds transfer.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Processed treasury, tax and loan payments.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Trained employees on cash drawer operation.

Manager / Company Name - City, State07/2012 - 09/2015

Kept paper and digital records of bookings, reservations and client needs.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Completed efficient store opening and closing procedures each day.
Organized food preparation stations and replenished supplies regularly.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Answered guest questions, delivering most accurate and updated information available.
Used POS system and cash register to receive payments by cash, check, credit card and voucher.
Trained sandwich artists to apply attention to detail and commitment to quality.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Restocked kitchen supplies by rotating food according to dates and [Action].
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Took orders, prepared foods and processed payments in full-service [Type] establishment.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Monitored and counted food stock and supplies to reorder on time.
Prepared Chopped Salads, Pizzas, and Glutin Free food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Trained all new employees.
Entered in data and sales, inventory and daily bread count
Calculate all night drops and prepare bank deposit for following morning.

Education and Training

Skagit Valley College - City12/2010GED

Resume Overview

School Attended

Skagit Valley College

Job Titles Held:

Head Housekeeper
Housekeeper
Teller
Manager

Degrees

Skagit Valley College - City 12/2010 GED

Head Housekeeper Resume Example

Resume Score: 80%

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