LiveCareer-Resume

head hostess resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated employee interested in applying excellent communication and interpersonal skills to a full-time employee role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Focused Hostess with over 4 years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management and effective planning. Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Positive and upbeat Hostess makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. High-energy Hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Skills
  • Developed employees
  • Effective Customer Upselling
  • Maintained Matrix Hours
  • Exceeded Company goals
  • Check Payment Processing
  • Delegated daily to employees
  • Organizational Skills
  • Critical Thinking
  • Friendly, Positive Attitude
  • Team Management
  • Good Work Ethic
  • Planning & Organizing
  • People Skills
  • Relationship Building
  • Active Listening
  • Problem Resolution
  • Reliable & Trustworthy
  • Supervision & Leadership
  • Conflict Resolution
  • Customer Service
Experience
06/2016 to 07/2022 Head Hostess Norcal Cannabis | Santa Rosa, CA,
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Assisted serving staff by taking guest drink orders and resolving conflicts.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered telephone to provide dining information and take reservations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered phones promptly to record and confirm reservations.
  • Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
08/2006 to 05/2017 Assistant Store Manager Stride Rite Outlet | City, STATE,
  • Delegated work to staff, setting priorities and goals.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coached and developed store associates through formal and informal interactions.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Maintained inventory by checking merchandise to determine levels.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
04/2014 to 12/2016 Rural Mail Carrier USPS | City, STATE,
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Scanned labels on letters or parcels to confirm receipt.
  • Delivered various types of mail on routes according to strict timelines.
  • Obtained signatures for registered, certified and insured mail.
  • Handled undeliverable mail in accordance with established procedures.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
  • Bundled mail in preparation for delivery or transportation to relay boxes.
  • Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Maintained accurate records of deliveries.
  • Sorted mail for delivery, arranging mail in delivery sequence.
  • Obtained receipts for registered and certain insured mail.
  • Cleaned and checked over vehicle after completion of daily deliveries.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
  • Sorted mail, arranging in delivery sequence for distribution.
  • Used road maps or GPS to verify routes and designated addresses.
  • Sold stamps and money orders to mail customers along daily route.
  • Delivered mail to residents and business within assigned area.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Routed all classes of mail in sequence of delivery along established route.
Education and Training
Expected in to to | Business Administration And Management Rice College, Knoxville, TN GPA:
Accomplishments
  • Exceeded all Company sales goals
  • Promoted from cashier to second assistant due to my outstanding performance and team contributions one month after being hired. Then promoted to store manager three months after my first promotion.
  • Recognized as Employee of the year at Claire's for outstanding performance and team contributions.
  • Recognized for my ability to not only train my employees efficiently, but maintain them and keep them for years
  • Led team to achieve 60% increased, earning recognition from upper management and financial reward.
  • Improved our way to receive shipment so that we were able to get shipment out on the sales floor in a timely manor, which lead to our overall sales increase by 15%,
  • Consistently maintained high customer satisfaction ratings.
  • Led team to achieve outstanding growth in sales, earning recognition from upper management and financial reward.

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Resume Overview

School Attended

  • Rice College

Job Titles Held:

  • Head Hostess
  • Assistant Store Manager
  • Rural Mail Carrier

Degrees

  • Some College (No Degree)

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