Head Hostess Resume Example
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HEAD HOSTESS
Professional Summary
I am a high energy hostess skilled at creating a welcoming atmosphere for guests and overseeing efficient dining operations. With experience in balancing server loads, kitchen staff limits, and customer desires I have learned how to maintain a level-head in high pressure situations. I am a team-player and quick to help all co-workers. Quick to adapt, happy to help, and always ready to learn. I am open to all opportunities.
Work History
Pacific National - Head HostessMerredin , WA05/2018 - Current
- Answer phones politely and promptly to provide establishment information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Planned and executed parties by organizing menus, spaces and special requests.
- Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations by phone on OpenTable and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Monitored seating area and checked restrooms every 15 minutes to keep up to par.
- Support servers, food runners, and bussers to insure cleanliness and efficiency.
- Support management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Red Robin International, Inc. - CaretakerKissimmee , FL08/2017 - 01/2020
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Coordinate afterschool activities and transport for children for practices and events.
- Maintain child-friendly environments with engaging activities, safe spaces and access to educational materials and games.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Kept all areas neat, clean and properly sanitized.
- Met with parents about daily activities, positive developments and issues.
- Regulate children's schedules to balance rest, learning and play.
- Administer medication and minor first aid to sick children
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Cared for children ages 2 to 13 in nurturing and age-appropriate way.
- Kept notes of behavior issues, food served and medications administered to children.
Aldoph & Rose Levis Jewish Community Center - Head Summer Camp CounselorCity , STATE06/2013 - 08/2019
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Observe participants for signs of physical distress and rendered aid; including stopping activities and providing basic medical care.
- Provide fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Advertise for upcoming events to promote engagement and involvement.
- Assist with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Organize and lead group-wide activities.
Uncle Tais Hunan Cuisine - HostessCity , STATE01/2013 - 01/2015
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Skills
- Scheduling
- Reservation Coordination
- Dining Room Management
- Staff leadership
- Conflict and dispute resolution
- High-Volume Dining
- Guest service
- Training and mentoring
Education
Expected in 12/2023Palm Beach State CollegeCityHigh School Diploma
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Resume Overview
School Attended
- Palm Beach State College
Job Titles Held:
- Head Hostess
- Caretaker
- Head Summer Camp Counselor
- Hostess
Degrees
- High School Diploma
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