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Head Hostess Resume Example

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JF
HEAD HOSTESS
Professional Summary

I am a high energy hostess skilled at creating a welcoming atmosphere for guests and overseeing efficient dining operations. With experience in balancing server loads, kitchen staff limits, and customer desires I have learned how to maintain a level-head in high pressure situations. I am a team-player and quick to help all co-workers. Quick to adapt, happy to help, and always ready to learn. I am open to all opportunities.

Work History
Company Name - Head HostessCity, State05/2018 - Current
  • Answer phones politely and promptly to provide establishment information.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Planned and executed parties by organizing menus, spaces and special requests.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Took reservations by phone on OpenTable and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
  • Monitored seating area and checked restrooms every 15 minutes to keep up to par.
  • Support servers, food runners, and bussers to insure cleanliness and efficiency.
  • Support management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Company Name - CaretakerCity, State08/2017 - 01/2020
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Coordinate afterschool activities and transport for children for practices and events.
  • Maintain child-friendly environments with engaging activities, safe spaces and access to educational materials and games.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Kept all areas neat, clean and properly sanitized.
  • Met with parents about daily activities, positive developments and issues.
  • Regulate children's schedules to balance rest, learning and play.
  • Administer medication and minor first aid to sick children
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Cared for children ages 2 to 13 in nurturing and age-appropriate way.
  • Kept notes of behavior issues, food served and medications administered to children.
Company Name - Head Summer Camp CounselorCity, State06/2013 - 08/2019
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Observe participants for signs of physical distress and rendered aid; including stopping activities and providing basic medical care.
  • Provide fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Advertise for upcoming events to promote engagement and involvement.
  • Assist with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Organize and lead group-wide activities.
Company Name - HostessCity, State01/2013 - 01/2015
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Skills
  • Scheduling
  • Reservation Coordination
  • Dining Room Management
  • Staff leadership
  • Conflict and dispute resolution
  • High-Volume Dining
  • Guest service
  • Training and mentoring
Education
Expected in 12/2023Palm Beach State CollegeCityHigh School Diploma
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Resume Overview

School Attended

  • Palm Beach State College

Job Titles Held:

  • Head Hostess
  • Caretaker
  • Head Summer Camp Counselor
  • Hostess

Degrees

  • High School Diploma

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