Head Hostess Resume Example Seasons 52 - Fort Lauderdale, Florida

HEAD HOSTESS

Professional Summary

Extensive experience working with the general public in jobs skills, education and interviewing, Facilitating workshops and orientations, job search techniques, life skills, money management, job retention strategies, pre-vocational/career transition opportunities and one-on-one tutoring, as needed. Extensive WorkFirst case management. Provide labor market information. Provides individual counseling related to vocational exploration, goal setting, and problem solving. Interface well with others at all levels including employees and employers. Conduct needs assessment through formal and informal evaluation.. Proven ability in job development and marketing outreach. Work with case management staff to facilitate job search and placement maximizing retention for the client.

Skills

Contracts
Counseling
Clients
Customer satisfaction
Hiring
Workshops
Greeting and Seating

Marketing
Market
Networking
Database
Human resources
Reservation Planning
Dining area cleanliness

Work History

Head Hostess, 04/2020 to Current
Seasons 52 – Fort Lauderdale, FL

Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

Job Developer, 01/2015 to Current
KRA/ResCare – CareerSource WorkForce – Carol City, FL

Develops and disseminates information about CareerSource services.
Coordinates all outreach and marketing activities to the community.
Develop informational materials on employers' issues of interest, including tax incentives, labor laws, local labor Market, skills sets, training opportunity.
Responsible for maintaining high standards of confidentially.
Enlist cooperation of community leaders to help increase awareness of available workforce services.
Request and track customer satisfaction; identify system delivery problems, and communicate with appropriate entities to improve.
Develop and maintain relationships with businesses, partners and other service providers •Act as liaison to businesses; identify business needs and job opportunities for customers; supply information addressing human resources support, labor market trends and wages, tax credits and incentives, and employment laws and regulations; refer to websites and other agency and partner services; jointly develop service delivery plan to address; recruit, screen, manage and/or assist employers with job match and referrals; post job orders; coordinate and collaborate with Business Services; to ensure consistency of service delivery; share best practices, strategies and information; assist in hiring events.

WorkForce Development Specialist, 01/2007 to 01/2014
WorkSource – Olympia, WA

Determines customer eligibility for a variety of workforce development programs.
Refers customers to appropriate programs, agencies and/or resources.
May refer ineligible individuals to other community agencies or resources.
Assesses customer skills by interviewing, testing and other methods.
Authorizes supportive services to assist participants in removing barriers that may prevent successful completion of the program.
Provides counseling for customers with employment or educational problems.
May assess clients with physical or mental disabilities and make appropriate referrals to related services.
May facilitate group processes including testing, workshops, orientations and the like.
Maintains case files as directed to meet customer follow-up and program evaluation.
Request and track customer satisfaction; identify system delivery problems, and communicate with appropriate entities to improve.
Develop and maintain relationships with businesses, partners and other service providers •Determine areas and businesses that would benefit from WorkSource services and market WorkSource business services.
Act as liaison to businesses; identify business needs and job opportunities for customers; supply information addressing human resources support, labor market trends and wages, tax credits and incentives, and employment laws and regulations; refer to websites and other agency and partner services; jointly develop service delivery plan to address; recruit, screen, manage and/or assist employers with job match and referrals; post job orders; coordinate and collaborate with Business Services; to ensure consistency of service delivery; share best practices, strategies and information; assist in hiring events.
Maintain and review job orders; contact employers about job order status; obtain names of customers hired through WorkSource.

Customer Service Representative, 01/1986 to 01/2005
Delta Airlines – Seattle, WA

Negotiated fares for large personal and corporate travel groups•Trained employees and college interns on reservations and special member services•Facilitated support for executive travel members, arbitrated complaints and provided for individual needs and accommodations•Coordinated and dispatched international air cargo deliveries at major airports.

Education

Associate of ArtsHighline Community College - Seattle, WA

Bachelor of ArtsWashington State University - Pullman, WA
Completed all prerequisites for communication degree

degree: Transportation

Resume Overview

Companies Worked For:

Seasons 52
KRA/ResCare – CareerSource WorkForce
WorkSource
Delta Airlines

School Attended

Highline Community College
Washington State University

Job Titles Held:

Head Hostess
Job Developer
WorkForce Development Specialist
Customer Service Representative

Degrees

Associate of Arts
Bachelor of Arts
degree : Transportation

Head Hostess Resume Example

Resume Score: 80%

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