Career Focus To obtain a challenging position, to utilize all skills in Customer Service, and interpersonal relations.
Experience Experienced in conflict resolution.
Summary Complex problem solving skills.
Strong negotiation skills, as well as sales tactics and customer
targeting.
Well versed on computer applications such as Microsoft Office
applications, and Windows operating systems.
conducted as well as took part in department communication audits
to ensure exceptional quality service.
Strong employee coach and mentor, as well as competent trainer and
educator of new employees.
Awarded multiple Outstanding Customer Service awards.
Experience
Head Cashier, 03/XXX0 to Cavender's – Texarkana, TX,
Handled all customer returns, and exchanges while
providing exceptional customer service at all times.
Provided direction and support to fellow employees, to
ensure WOW customer service standards.
Responsible for resolutions in a timely manner of all
customer comments, and concerns.
Solicit Lowe's credit card applications, as well as new
accounts and gift card options.
Exceptional cash handling of large amounts of money,
and maintaining efficient and proper service.
Maintained efficiency of all lines and registers for
Commercial, lawn and garden center, Customer Service
and front line registers.
Provided direction and assistance to associates to ensure
proper WOW standards.
Processed all merchandise through store computer
systems, POS register systems, and conducted manual
product entries.
Conducted administrative tasks as well as use of store
equipment, fork lifts, pallet jacks, and electric lifts.
Completed all Lowe's training courses including annual
Hazardous Material, Forklift certification, and numerous
departmental certifications.
Professional Customer Service Rep./Cashier, 11/2003 to Labcorp – , ,
Manager, to Assstant Dept. – City, STATE,
Assisted department manager in daily operations of
Seasonal department.
Encouraged creative sales projects from department
associates.
Educated and trained all new associates in procedures as.
Sales Associate/Specialist, to – City, STATE,
Provided customers with exceptional customer service to
ensure all needs are met and exceeded.
Conducted needed product demonstrations, and
occasional installation.
Educated and trained all new associates in procedures as
well as safety techniques and overall daily
responsibilities.
Maintained proper shelf stock, and followed department
planograms.
Operated store equipment including LRT, paging
systems, surveillance systesm, key cutting, panel saw,
paint mixing computer, blind cutting, fork lifts, pallet
jacks, and electrical lifts.
Assisted associates in all departments when needed.
Awarded numerous awards.
Education and Training
: , Expected in 2009 - , New Jersey GPA:
Bachelor of Science: Psychology, Expected in Penn State University - , GPA: Jan XXX6- XXX9
Skills
administrative, cash handling, credit, Customer
service, Customer Service, direction, Forklift, money, paint, POS, safety, sales, Human Resources Leadership, Inventory Control, Labor Cost Controls, Leader, Leadership ,Multi-unit Operation Management, Negotiation Skills, P&L Management ,Performance Analysis, Performance Evaluations, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation, Project Management, Project Planning, Public Relations,Departmental Operations Management,Employee Scheduling, Event Management and Promotion, Expense Control, Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning,Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development,Administrative Skills, Analytical Skills, Bilingual, Budget Administration, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts, Budgeting, Business Development, Change Implementation, Communication Skills, Community Outreach,
Additional Information
XXX1-XXX6 Home Depot
Department Manager
Human Resource
Experience
Front operations Department Manager/Human resource, 07/XXX0 to 10/XXX5 Home depot – Paramus, Nj, Answered customers’ questions and addressed problems and complaints in person and via phone,Opened and closed the store, which included counting cash drawers and making bank deposits ,Helped customers select products that best fit their personal needs,Maintained visually appealing and effective displays for the entire store,Educated customers on product and service offerings,Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of Paramus store location ,Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience,Completed floor replenishment to guarantee size availability and promote customer satisfaction,Communicated store policy violations to the leadership team in a timely manner,Offered direction and gave constructive feedback to motivate team members,Held each team member accountable for achieving brand and performance goals,Built and maintained effective relationships with peers and upper management ,Attended team meetings each month to voice concerns and offer constructive feedback to others,Recruited, hired, developed and retained retail talent for the company,Processed shipments and maintained organized stock shelves,Processed all sales transactions accurately and in a timely fashion,
Paint Department Manager, 10/XXX5 to 01/XXX6 Home depot – Paramus, nj, Helped customers select products that best fit their personal needs,Exceeded personal sales goals for quarters in a row,Offered exceptional customer service to differentiate and promote the company brand,Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience,Built customer confidence by actively listening to their concerns and giving appropriate feedback,Balanced the needs of multiple customers simultaneously in a fast-paced retail environment,Offered direction and gave constructive feedback to motivate team members,Held each team member accountable for achieving brand and performance goals,Recruited, hired, developed and retained retail talent for the company,Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales,Processed shipments and maintained organized stock shelves,
Paint department manager, 01/XXX6 to 01/XXX7 Lowes Home Improvement – North Bergen, NJ, Helped customers select products that best fit their personal needs,Exceeded personal sales goals for quarters in a row,Offered exceptional customer service to differentiate and promote the company brand,Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience,Built customer confidence by actively listening to their concerns and giving appropriate feedback,Balanced the needs of multiple customers simultaneously in a fast-paced retail environment,Offered direction and gave constructive feedback to motivate team members,Held each team member accountable for achieving brand and performance goals,Recruited, hired, developed and retained retail talent for the company,Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales,Processed shipments and maintained organized stock shelves.
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