Head Cashier Resume Example Lowe's - North Bergen, New Jersey

HEAD CASHIER

Objective

Career Focus To obtain a challenging position, to utilize all skills in Customer Service, and interpersonal relations. Experience Experienced in conflict resolution. Summary Complex problem solving skills. Strong negotiation skills, as well as sales tactics and customer targeting. Well versed on computer applications such as Microsoft Office applications, and Windows operating systems. conducted as well as took part in department communication audits to ensure exceptional quality service. Strong employee coach and mentor, as well as competent trainer and educator of new employees. Awarded multiple Outstanding Customer Service awards.

Experience

04/2010

Head CashierLowe's － North Bergen, NJ

Handled all customer returns, and exchanges while providing exceptional customer service at all times.
Provided direction and support to fellow employees, to ensure WOW customer service standards.
Responsible for resolutions in a timely manner of all customer comments, and concerns.
Solicit Lowe's credit card applications, as well as new accounts and gift card options.
Exceptional cash handling of large amounts of money, and maintaining efficient and proper service.
Maintained efficiency of all lines and registers for Commercial, lawn and garden center, Customer Service and front line registers.
Provided direction and assistance to associates to ensure proper WOW standards.
Processed all merchandise through store computer systems, POS register systems, and conducted manual product entries.
Conducted administrative tasks as well as use of store equipment, fork lifts, pallet jacks, and electric lifts.
Completed all Lowe's training courses including annual Hazardous Material, Forklift certification, and numerous departmental certifications.

11/2003

Professional Customer Service Rep./CashierLowe's, North Bergen

ManagerAssstant Dept. － North Bergen, NJ

Assisted department manager in daily operations of Seasonal department.
Encouraged creative sales projects from department associates.
Educated and trained all new associates in procedures as.

Sales Associate/SpecialistNorth Bergen, NJ

Provided customers with exceptional customer service to ensure all needs are met and exceeded.
Conducted needed product demonstrations, and occasional installation.
Educated and trained all new associates in procedures as well as safety techniques and overall daily responsibilities.
Maintained proper shelf stock, and followed department planograms.
Operated store equipment including LRT, paging systems, surveillance systesm, key cutting, panel saw, paint mixing computer, blind cutting, fork lifts, pallet jacks, and electrical lifts.
Assisted associates in all departments when needed.
Awarded numerous awards.

Education and Training

2009

New Jersey

Bachelor of Science: PsychologyPenn State UniversityJan 2016- 2019

Skills

administrative, cash handling, credit, Customer service, Customer Service, direction, Forklift, money, paint, POS, safety, sales, Human Resources Leadership, Inventory Control, Labor Cost Controls, Leader, Leadership ,Multi-unit Operation Management, Negotiation Skills, P&L Management ,Performance Analysis, Performance Evaluations, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation, Project Management, Project Planning, Public Relations,Departmental Operations Management,Employee Scheduling, Event Management and Promotion, Expense Control, Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning,Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development,Administrative Skills, Analytical Skills, Bilingual, Budget Administration, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts, Budgeting, Business Development, Change Implementation, Communication Skills, Community Outreach,

Additional Information

2011-2016 Home Depot

Department Manager
Human Resource

Experience

08/2010 to 11/2015

Front operations Department Manager/Human resourceHome depot － Paramus, NjAnswered customers' questions and addressed problems and complaints in person and via phone,Opened and closed the store, which included counting cash drawers and making bank deposits ,Helped customers select products that best fit their personal needs,Maintained visually appealing and effective displays for the entire store,Educated customers on product and service offerings,Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of Paramus store location ,Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience,Completed floor replenishment to guarantee size availability and promote customer satisfaction,Communicated store policy violations to the leadership team in a timely manner,Offered direction and gave constructive feedback to motivate team members,Held each team member accountable for achieving brand and performance goals,Built and maintained effective relationships with peers and upper management ,Attended team meetings each month to voice concerns and offer constructive feedback to others,Recruited, hired, developed and retained retail talent for the company,Processed shipments and maintained organized stock shelves,Processed all sales transactions accurately and in a timely fashion,

11/2015 to 02/2016

Paint Department ManagerHome depot － Paramus, njHelped customers select products that best fit their personal needs,Exceeded personal sales goals for quarters in a row,Offered exceptional customer service to differentiate and promote the company brand,Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience,Built customer confidence by actively listening to their concerns and giving appropriate feedback,Balanced the needs of multiple customers simultaneously in a fast-paced retail environment,Offered direction and gave constructive feedback to motivate team members,Held each team member accountable for achieving brand and performance goals,Recruited, hired, developed and retained retail talent for the company,Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales,Processed shipments and maintained organized stock shelves,

02/2016 to 02/2017

Paint department managerLowes Home Improvement － North Bergen, NJHelped customers select products that best fit their personal needs,Exceeded personal sales goals for quarters in a row,Offered exceptional customer service to differentiate and promote the company brand,Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience,Built customer confidence by actively listening to their concerns and giving appropriate feedback,Balanced the needs of multiple customers simultaneously in a fast-paced retail environment,Offered direction and gave constructive feedback to motivate team members,Held each team member accountable for achieving brand and performance goals,Recruited, hired, developed and retained retail talent for the company,Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales,Processed shipments and maintained organized stock shelves.

Resume Overview

Companies Worked For:

Lowe's
Lowe's, North Bergen
Assstant Dept.
Home depot
Lowes Home Improvement

School Attended

Penn State University

Job Titles Held:

Head Cashier
Professional Customer Service Rep./Cashier
Manager
Sales Associate/Specialist
Front operations Department Manager/Human resource
Paint Department Manager
Paint department manager

Degrees

Bachelor of Science : Psychology

Head Cashier Resume Example

Resume Score: 90%

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