Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Objective
Career Focus To obtain a challenging position, to utilize all skills in Customer Service, and interpersonal relations. Experience Experienced in conflict resolution. Summary Complex problem solving skills. Strong negotiation skills, as well as sales tactics and customer targeting. Well versed on computer applications such as Microsoft Office applications, and Windows operating systems. conducted as well as took part in department communication audits to ensure exceptional quality service. Strong employee coach and mentor, as well as competent trainer and educator of new employees. Awarded multiple Outstanding Customer Service awards.
Experience
Head Cashier, 03/XXX0 to
Cavender'sTexarkana, TX,
  • Handled all customer returns, and exchanges while providing exceptional customer service at all times.
  • Provided direction and support to fellow employees, to ensure WOW customer service standards.
  • Responsible for resolutions in a timely manner of all customer comments, and concerns.
  • Solicit Lowe's credit card applications, as well as new accounts and gift card options.
  • Exceptional cash handling of large amounts of money, and maintaining efficient and proper service.
  • Maintained efficiency of all lines and registers for Commercial, lawn and garden center, Customer Service and front line registers.
  • Provided direction and assistance to associates to ensure proper WOW standards.
  • Processed all merchandise through store computer systems, POS register systems, and conducted manual product entries.
  • Conducted administrative tasks as well as use of store equipment, fork lifts, pallet jacks, and electric lifts.
  • Completed all Lowe's training courses including annual Hazardous Material, Forklift certification, and numerous departmental certifications.
Professional Customer Service Rep./Cashier, 11/2003 to
Labcorp, ,
Manager, to
Assstant Dept.City, STATE,
  • Assisted department manager in daily operations of Seasonal department.
  • Encouraged creative sales projects from department associates.
  • Educated and trained all new associates in procedures as.
Sales Associate/Specialist, to
City, STATE,
  • Provided customers with exceptional customer service to ensure all needs are met and exceeded.
  • Conducted needed product demonstrations, and occasional installation.
  • Educated and trained all new associates in procedures as well as safety techniques and overall daily responsibilities.
  • Maintained proper shelf stock, and followed department planograms.
  • Operated store equipment including LRT, paging systems, surveillance systesm, key cutting, panel saw, paint mixing computer, blind cutting, fork lifts, pallet jacks, and electrical lifts.
  • Assisted associates in all departments when needed.
  • Awarded numerous awards.
Education and Training
: , Expected in 2009
- , New Jersey
GPA:
Bachelor of Science: Psychology, Expected in
Penn State University - ,
GPA:
Jan XXX6- XXX9
Skills
administrative, cash handling, credit, Customer service, Customer Service, direction, Forklift, money, paint, POS, safety, sales, Human Resources Leadership, Inventory Control, Labor Cost Controls, Leader, Leadership ,Multi-unit Operation Management, Negotiation Skills, P&L Management ,Performance Analysis, Performance Evaluations, Problem Resolution, Process Redesign, Product Analysis, Product Development, Profit and Loss, Profit Generation, Project Management, Project Planning, Public Relations,Departmental Operations Management,Employee Scheduling, Event Management and Promotion, Expense Control, Staff Development, Staff Motivation, Staff Training, Staffing, Staff-Retention Programs, Start-Ups and Acquisitions, Strategic Planning,Team Building, Team Leadership, Team Player, Time and Resource Optimization, Time Management, Total quality management, Training and Development,Administrative Skills, Analytical Skills, Bilingual, Budget Administration, Budget Allocation, Budget Analysis, Budget Development, Budget Forecasts, Budgeting, Business Development, Change Implementation, Communication Skills, Community Outreach,
Additional Information
XXX1-XXX6 Home Depot 
  • Department Manager 
  • Human Resource 
Experience
Front operations Department Manager/Human resource, 07/XXX0 to 10/XXX5
Home depotParamus, Nj,
Answered customers’ questions and addressed problems and complaints in person and via phone,Opened and closed the store, which included counting cash drawers and making bank deposits ,Helped customers select products that best fit their personal needs,Maintained visually appealing and effective displays for the entire store,Educated customers on product and service offerings,Offered exceptional customer service to differentiate and promote the company brand. Oversaw all daily operations of Paramus store location ,Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience,Completed floor replenishment to guarantee size availability and promote customer satisfaction,Communicated store policy violations to the leadership team in a timely manner,Offered direction and gave constructive feedback to motivate team members,Held each team member accountable for achieving brand and performance goals,Built and maintained effective relationships with peers and upper management ,Attended team meetings each month to voice concerns and offer constructive feedback to others,Recruited, hired, developed and retained retail talent for the company,Processed shipments and maintained organized stock shelves,Processed all sales transactions accurately and in a timely fashion,
Paint Department Manager, 10/XXX5 to 01/XXX6
Home depotParamus, nj,
Helped customers select products that best fit their personal needs,Exceeded personal sales goals for  quarters in a row,Offered exceptional customer service to differentiate and promote the company brand,Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience,Built customer confidence by actively listening to their concerns and giving appropriate feedback,Balanced the needs of multiple customers simultaneously in a fast-paced retail environment,Offered direction and gave constructive feedback to motivate team members,Held each team member accountable for achieving brand and performance goals,Recruited, hired, developed and retained retail talent for the company,Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales,Processed shipments and maintained organized stock shelves,
Paint department manager, 01/XXX6 to 01/XXX7
Lowes Home ImprovementNorth Bergen, NJ,
Helped customers select products that best fit their personal needs,Exceeded personal sales goals for  quarters in a row,Offered exceptional customer service to differentiate and promote the company brand,Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience,Built customer confidence by actively listening to their concerns and giving appropriate feedback,Balanced the needs of multiple customers simultaneously in a fast-paced retail environment,Offered direction and gave constructive feedback to motivate team members,Held each team member accountable for achieving brand and performance goals,Recruited, hired, developed and retained retail talent for the company,Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales,Processed shipments and maintained organized stock shelves.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

57Fair

resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Penn State University

Job Titles Held:

  • Head Cashier
  • Professional Customer Service Rep./Cashier
  • Manager
  • Sales Associate/Specialist

Degrees

  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: