High-energy professional able to multitask well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service.
Skills
Ice restocking
Supply replenishment
Clearing tables
Glass washing
Cleaning skills
Flexible
Maintenance & Repair
Conflict resolution
Relationship building
Decision-making
Active listening
Guest service
Food running
Table bussing
Education and Training
Yuma Catholic High SchoolYuma, AZ, Expected in 05/2019 – –High School Diploma: - GPA:
Experience
Traditions Of Hershey - Head Barback Palmyra, PA, 05/2020 - Current
Monitored patrons to keep alcohol consumption at designated levels.
Checked identification for each person purchasing alcohol.
Checked patron identification and monitored guests to control service and limit over-intoxication.
Made product recommendations to customers based on preference, food pairings and special promotions.
Replenished bar glasses, garnishes and condiments.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Studied bartenders to learn recipes for different mixed cocktails.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Took food and drinks to bar and table customers.
Monitored customer movements and quickly cleared empty tables for future customers.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Maintained spotless, well-stocked bar organized and ready for any customer demand.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Managed inventory of dining room products, including condiments, linens and flatware.
Supported serving staff in delivering accurate and well-presented food orders.
Applied proactive and resourceful nature to create pleasant guest experiences.
Stocked displays with new and transferred merchandise.
Offered product samples, answered questions and suggested products.
Greeted guests with friendliness and professionalism.
Omni Hotels - Server New Haven, CT, 05/2020 - Current
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Calculated charges, issued table checks and collected payments from customers.
Greeted newly seated guests quickly and efficiently.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
Prepared and served cold, hot and [Type] beverages to guests.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Reviewed identification for patrons before serving alcoholic drinks.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Processed customers' payments and provided receipts.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Prison Hill Brewing Co - Head Barback City, STATE, 02/2019 - 05/2020
Monitored patrons to keep alcohol consumption at designated levels.
Checked identification for each person purchasing alcohol.
Checked patron identification and monitored guests to control service and limit over-intoxication.
Replenished bar glasses, garnishes and condiments.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Studied bartenders to learn recipes for different mixed cocktails.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Took food and drinks to bar and table customers.
Monitored customer movements and quickly cleared empty tables for future customers.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Maintained spotless, well-stocked bar organized and ready for any customer demand.
Supported serving staff in delivering accurate and well-presented food orders.
Stocked displays with new and transferred merchandise.
Greeted guests with friendliness and professionalism.
Prison Hill Brewing Co - Restaurant Hostess City, STATE, 10/2018 - 02/2019
Monitored dining area to assess server capacity and estimate wait times.
Set up and decorated menu marketing boards with current meal and drink specials.
Developed long-term relationships with customers, increasing opportunities for repeat business.
Answered telephone to provide dining information and take party reservations.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered customers' questions about hours, seating, current wait time and other information.
Informed groups of guests on wait times based on kitchen needs and table availability.
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Greeted guests and gathered information to seat groups or place on waitlist.
Notified server after seating parties in section to facilitate prompt service.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Greeted guests and sat customers at tables or in waiting areas.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Tracked seated guests and available seating using [System].
Enhanced guests' experiences by fulfilling special requests during visits.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Accommodated guests with children and special needs to promote comfortable dining experience.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
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