hardlines asm resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Self-directed Retail Manager with Excellent Customer Service Skills and Exceptional Leadership Abilities brings  proven track record of increased Sales and Profitability.

Work History
Hardlines ASM, 07/2013 - Current
Accentcare Comfort, TX,
  • Screens all applicants.  Hires, Trains and Develops a Team of apx 50 Sales and Merchandising Associates in all Hardlines Departments.
  • Assigns Areas of Responsibility in order to implement the proper  division of workload.  Delegates all tasks and validates timely completion.
  • Sets Departmental goals and coaches Team's performance to acheive and exceed Sales goal and profitbility.
  • Enforces Excellence in Customer Service and Satisfaction.
Softlines ASM, 09/2011 - 07/2012
Sears Holdings Corp. City, STATE,
  • Strategically scheduled Team Members to maintain optimal staffing levels at all time.
  • Lead Softlines Team to timely stock and replenish merchandise according to store merchandising layouts.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
HR Manager, 09/2010 - 09/2011
Sears Holdings Corp. City, STATE,
  • Recruited,  Screened,  Interviewed, On-boarded and completed Orientation for all Full Lines Store as well as Auto Center new hires.
  • Developed and led comprehensive initial and on-going training programs for up to 120 staff members.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
Consultative Sales, 01/2009 - 09/2010
Sears Holdings Corp. City, STATE,
  • Determined Customer needs by asking relevant questions and listening actively to the responses.
  • Tracked Daily Sales, Attachments,  Protection Agreements,  Credit Applications to ensure achieving and surpassing Company goals​.
  • Shared best practices for Sales and Customer Service with other Team Members to help improve the Store’s efficiency.
Associate of Arts: Computer Graphic Illustration, Expected in
Indian River State College - Fort Pierce, FL
Status -

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Resume Overview

School Attended

  • Indian River State College

Job Titles Held:

  • Hardlines ASM
  • Softlines ASM
  • HR Manager
  • Consultative Sales


  • Associate of Arts

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