Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Personable and dedicated Customer Service Representative with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.


Fluent in English and Spanish...also understand purtugee...

06/2020 to Current Handy Person Circle K Stores, Inc. | Weirsdale, FL,

Identified and implemented method to increase costumer service satisfaction.

  • Followed instructions regarding duties and assignments for facility and machinery maintenance.
  • Responded to personnel queries and troubleshooting requests, issuing remediation and repair services to improve employee satisfaction.
06/2017 to 04/2020 Line Cook Presbyterian Homes & Services | Wayzata, MN,
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
06/2005 to 10/2017 Supervisor The Parking Spot | Coraopolis, PA,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Developed position rotation to support continuous improvement and operator development.
  • Provided ongoing training to address staff needs.
  • Created training manual for all employees to use as reference guide.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Complied with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep employees working collaboratively.
04/2004 to 12/2008 Front Desk Receptionist Familia Dental | Evansville, IN,
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Monitored reservations to track incoming parties and special events.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Facilitated front desk operations for busy high-volume hotel.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Input customer data updates to reflct room changes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Solved minor customer issues and escalated major problems immediately to manager.
  • Responded to inquiries and room requests made online, by phone or email.
Education and Training
Expected in 06/1984 High School Diploma | Bronx Bridges High School, Bronx, NY GPA:
Expected in 05/1989 Associate of Arts | Accounting And Computer Science Advance Business College, Bayamon, PR GPA:

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School Attended

  • Bronx Bridges High School
  • Advance Business College

Job Titles Held:

  • Handy Person
  • Line Cook
  • Supervisor
  • Front Desk Receptionist


  • High School Diploma
  • Associate of Arts

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