Energetic and reliable shift leader well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.
Positive and upbeat Customer Service Specialist bringing 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Materials transport
Product packaging
Safety and compliance
Shipping guidelines
Storage organization
Supervision
Team building
First Aid/CPR
Inventory management
Team management
Customer service
Planning and coordination
Business operations
Communications
Report creation
Credit card payment processing
Stockroom procedures
High-energy attitude
Problem-solving abilities
Quality assurance controls
System implementation
Senior leadership support
Adaptive team player
Business development understanding
Product organization
Sales expertise
Shipping and receiving understanding
Retail sales customer service
In-store support
Inventory control
Transportation solution development
Customer relations
Active listening
Microsoft Office expertise
Inbound and outbound calling
Issue resolution
Cash drawer balancing
Customer assistance
Cash counting machine operations
Cash register operation
Knowledge of wine and spirits
Loss prevention
Cash management
Customer order recording
Credit and cash transactions
Staff mentoring
Customer greeting
ID verification
Coin counting
Security monitoring
Scanner operations
POS systems
Payment processing
Education and Training
Pendleton High SchoolPendleton, SCExpected in 06/2015 ā āHigh School Diploma: - GPA:
Experience
H P Hood Llc - Hand Packer Greenville, TX, 04/2020 - 05/2020
Marked and labeled containers with accurate shipping information to prevent delays.
Assembled and prepared cartons, crates and containers to protect materials during shipment.
Reviewed packing slips and other documentation to properly box requested items for shipment.
Accepted, processed and filled orders quickly and accurately.
Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
Operated hand trucks, pallet jacks and forklifts to move materials.
Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
Accomplished production goals by working with speed and accuracy.
Recorded order processing updates by entering information correctly.
Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
Utilized pallet jacks to move items to and from different warehouse locations.
Checked parts against stock lists, blueprints and materials specifications to verify compliance with standards.
Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
Smoothed surfaces to enhance alignment of parts and finishes.
Inspected and tested final products to verify conformance to established tolerances.
Positioned and aligned components to complete accurate assembly work.
Set and verified parts clearances to prevent jams or wasted materials.
Maintained work areas organized and neat, which enabled swift cleanup following each shift.
Used established assembly instructions to complete jobs in efficient and accurate manner.
Boxed, labeled and moved items to keep production lines moving swiftly.
Inspected finished parts and components for quality assurance and to uncover any final issues.
Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
Assembled products from raw materials and completed inspections.
Supported quality assurance by visually inspecting items and removing defect parts.
Utilized basic mathematical abilities to calculate materials, hourly rates and other relevant details.
Properly stored hazardous materials to avoid injuries or contamination.
Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
Jack Flash - Shift Leader Vandalia, IL, 12/2015 - 03/2020
Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Complied with all company safety procedures, policies and regulations to promote safe working environment.
Trained and supervised team member to maximize performance and meet daily objectives.
Documented daily production levels, materials use and special incidents to keep management informed of all activities.
Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
Allocated tasks to employees daily and monitored activity and task completion.
Mentored team members on techniques necessary to complete job tasks.
Family Dollar Stores Inc. - Assistant Store Manager City, STATE, 11/2018 - 07/2019
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
Promoted and supported strong relationships with local community organizations in surrounding area.
Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Processed credit and debit card payments and returned proper change for cash purchases.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
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