(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Energetic and reliable shift leader well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Positive and upbeat Customer Service Specialist bringing 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Materials transport
  • Product packaging
  • Safety and compliance
  • Shipping guidelines
  • Storage organization
  • Supervision
  • Team building
  • First Aid/CPR
  • Inventory management
  • Team management
  • Customer service
  • Planning and coordination
  • Business operations
  • Communications
  • Report creation
  • Credit card payment processing
  • Stockroom procedures
  • High-energy attitude
  • Problem-solving abilities
  • Quality assurance controls
  • System implementation
  • Senior leadership support
  • Adaptive team player
  • Business development understanding
  • Product organization
  • Sales expertise
  • Shipping and receiving understanding
  • Retail sales customer service
  • In-store support
  • Inventory control
  • Transportation solution development
  • Customer relations
  • Active listening
  • Microsoft Office expertise
  • Inbound and outbound calling
  • Issue resolution
  • Cash drawer balancing
  • Customer assistance
  • Cash counting machine operations
  • Cash register operation
  • Knowledge of wine and spirits
  • Loss prevention
  • Cash management
  • Customer order recording
  • Credit and cash transactions
  • Staff mentoring
  • Customer greeting
  • ID verification
  • Coin counting
  • Security monitoring
  • Scanner operations
  • POS systems
  • Payment processing
Education and Training
Pendleton High School Pendleton, SC Expected in 06/2015 High School Diploma : - GPA :
H P Hood Llc - Hand Packer
Greenville, TX, 04/2020 - 05/2020
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Assembled and prepared cartons, crates and containers to protect materials during shipment.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Accepted, processed and filled orders quickly and accurately.
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
  • Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
  • Moved packages using hand tools and automatic and semi-automatic equipment to prepare for shipment.
  • Accomplished production goals by working with speed and accuracy.
  • Recorded order processing updates by entering information correctly.
  • Used tools, sprayers and cleaning solutions to clean contaminants from work areas.
  • Utilized pallet jacks to move items to and from different warehouse locations.
Bowlero Corp - Assembly Line Worker
Lowell, MA, 10/2019 - 03/2020
  • Checked parts against stock lists, blueprints and materials specifications to verify compliance with standards.
  • Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
  • Smoothed surfaces to enhance alignment of parts and finishes.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Positioned and aligned components to complete accurate assembly work.
  • Set and verified parts clearances to prevent jams or wasted materials.
  • Maintained work areas organized and neat, which enabled swift cleanup following each shift.
  • Used established assembly instructions to complete jobs in efficient and accurate manner.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Inspected finished parts and components for quality assurance and to uncover any final issues.
  • Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
  • Assembled products from raw materials and completed inspections.
  • Supported quality assurance by visually inspecting items and removing defect parts.
  • Utilized basic mathematical abilities to calculate materials, hourly rates and other relevant details.
  • Properly stored hazardous materials to avoid injuries or contamination.
  • Reviewed project specifications and other documentation prior to job start to fully understand all tasks and required completion dates.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Maintained clean work area by removing refuse and debris and organized all tools after completion of each shift.
Jack Flash - Shift Leader
Vandalia, IL, 12/2015 - 03/2020
  • Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Complied with all company safety procedures, policies and regulations to promote safe working environment.
  • Trained and supervised team member to maximize performance and meet daily objectives.
  • Documented daily production levels, materials use and special incidents to keep management informed of all activities.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Mentored team members on techniques necessary to complete job tasks.
Family Dollar Stores Inc. - Assistant Store Manager
City, STATE, 11/2018 - 07/2019
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.

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School Attended

  • Pendleton High School

Job Titles Held:

  • Hand Packer
  • Assembly Line Worker
  • Shift Leader
  • Assistant Store Manager


  • High School Diploma

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