LiveCareer-Resume

hairstylist resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

A detail oriented, skilled Hairstylist that has excelled in nearly all areas of customer service. Dedicated to creating a symbiotic relationship between customer need and sales opportunities. Experienced in handling delicate situations with grace, understanding and expertise.

Skills
  • Payment Processing
  • Beard Shaping
  • Workstation Cleaning
  • Wig Styling
  • Appointment Scheduling
  • New Technique Development
  • Problem Anticipation and Resolution
  • Decision Making
  • Digital Recordkeeping
  • Creativity and Originality
  • Adaptable to Changing Client Needs
  • Customer Consultation
  • Hair Cutting and Trimming
  • Supply Ordering and Maintenance
  • Relationship Building
  • Sound Judgment
  • Data Entry
  • Social Media Marketing
  • Service Marketing
  • Electronic Calendar Management
  • Microsoft Office
  • Desktop and Laptop Computers
  • POS Terminal Operation
  • Word Processing
  • Accounting and Billing
  • Time Management
  • Clear Communication
  • Product Sales
  • Persuasion and Personal Influence
  • Spreadsheet Tracking
Education
Fullerton College Fullerton, CA Expected in 10/2012 Cosmetology Certificate : Cosmetology - GPA :
Sonora High School La Habra, CA Expected in 06/2007 High School Diploma : - GPA :
Certifications
  • Licensed Cosmetologist - Nov 2012 -Present
Work History
Ratner - Hairstylist
Altamonte Springs, FL, 11/2012 - Current
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Processed payments, entering sales in register for prompt customer service.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Determined appropriate hair treatments based on conditions and textures.
  • Counted and documented opening and closing cash amounts daily.
  • Distributed business cards outside of salon to generate new business.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
Loomis Communities Inc - Server
South Hadley, MA, 11/2011 - 08/2013
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Medieval Times Dinner & Tournament - Call Center Representative/Group Sales Representative
City, STATE, 11/2010 - 11/2011
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Processed debit and credit card and electronic check payments.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Trained new personnel regarding company operations, policies and services.
Nordstrom - Sales Associate/Lingerie Specialist
City, STATE, 04/2009 - 10/2011
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Fit Prosthesis inserts for Breast Cancer survivors, and handled insurance billing
  • Issued receipts and processed refunds, credits or exchanges.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Greeted customers and helped with product questions, selections and purchases.

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Resume Overview

School Attended

  • Fullerton College
  • Sonora High School

Job Titles Held:

  • Hairstylist
  • Server
  • Call Center Representative/Group Sales Representative
  • Sales Associate/Lingerie Specialist

Degrees

  • Cosmetology Certificate
  • High School Diploma

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