Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about the marijuana industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.of experience in service and support. Customer-focused team player !
Skills
Problem-solving
Tact and diplomacy
Client relationship management
Adaptable under pressure
Business correspondence
Coordination skills
Proper phone etiquette
Cash management experience
Self-directed
Database management
Client satisfaction
Administrative support specialist
Verbal communication
Experience
11/2018 to CurrentHairstylistBirds Barbershop | Austin, TEXAS,
Set up workstation and treatment room with necessary products, equipment and supplies.
Recommended products to customers to meet current needs or resolve specific concerns.
Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Treated customers to extra services such as shampooing and head massage to promote loyalty.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
Kept work area clean and neat to stay productive.
Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
Recommended styles and treatments based on clients' needs and appearances.
Operated cash register and credit card machine to receive payments worth up to $500-1000 daily.
Supervised front end of store, answered phone to book appointments, inventoried sale area and coordinated employee schedules.
Responded to inquiries by phone, email and in person and scheduled over 15-20 appointments daily.
12/2016 to 07/2018Hairstylist Birds Barbershop | Austin, TEXAS,
Fostered clean and sanitary work environment to protect customers and staff from infection.
Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
Set up workstation and treatment room with necessary products, equipment and supplies.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Recommended products to customers to meet current needs or resolve specific concerns.
Maintained updated knowledge of industry products, including chemical composition, structure and properties.
Drove retail sales through salon product and service promotion, making catered recommendations to meet client needs.
Supervised front end of store, answered phone to book appointments, inventoried sale area and coordinated [Number] employee schedules.
Kept work area clean and neat to stay productive.
Pre-booked appointments to guarantee repeat business.
Recommended hair styles to compliment clients' facial features and coloring.
Completed continuing education and training to stay up to date with new trends and techniques.
03/2013 to 04/2016Personal Care AssistantRight At Home | Goodyear, AZ,
Worked with supervisory medical staff to review cases and improve care.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Recorded client status progress and challenges in logbooks and reports.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Transported clients to complete required tasks such as medical appointments and grocery shopping.
Provided ongoing compassionate patient care for each client.
Cleaned homes and performed light chores to ensure clients' safety and comfort.
Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
Reported concerns to supervisory to maintain optimal care for all client needs.
Built strong and trusting rapport with clients and loved ones.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Completed scheduled patient check-ins and progress reports for all clients.
Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.
Coordinated with doctors and registered nurses to develop care plans for patients.
Monitored health and well-being of each client, including any significant health changes.
Planned daily activities to allow clients opportunities for light exercise.
Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
Education and Training
Expected in 01/2009Hairstylist License | Hair Design And The Integrity of The Skin And HairCenter Beauty College , Pueblo , COGPA:
Completed professional development in customer service
Completed continuing education in styles of hair and product development
Updo Award Recipient
Expected in 01/2006GED | GED, Colorado Springs, COGPA:
Expected in 01/2012EMT | Emergency Medical TechnologyPueblo Community College, Pueblo, COGPA:
Expected in 01/2026Associate of Applied Science | Applied PsychologyPueblo Community College, Pueblo, COGPA:
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