Hardworking with pleasant personality. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Skills
Excellent customer service
Customer buying trends
Customer consulting
Outstanding customer service
Marketing understanding
Quick learner
Highly motivated
Customer service focus
Safety mindset
Friendly and outgoing
Resourceful nature
Quality assurance
Reporting familiarity
Problem solving strength
Customer retention
Policy/program development
Purchasing and planning
Profit and loss accountability
Supervision and training
Sound judgment
Performance improvements
Employee development
Sales expertise
Money handling
Interpersonal and written communication
Customer assistance
Process improvement
Organization
Communications
Business operations
Relationship development
Planning and coordination
Supervision
Team building
Administrative support
Problem resolution
First Aid/CPR
Team management
Operational improvement
Project organization
Nose-to-tail inspections
Flight control understanding
Documentation requirements
Wiring diagrams
Troubleshooting skills
Experience
Hairstylist, 05/2020 - Current Marriott Vacations Worldwide – Sacramento, CA,
Handled basic administrative tasks, such as booking, cancelling and rescheduling appointments.
Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
Pre-booked future appointments to increase repeat business.
Streamlined business efficiencies by managing budgets, handling vendor accounts and scheduling appointments.
Sold products and services to maintain daily sales goal of $[800].
Boosted sales by developing marketing promotions to strengthen outreach.
Monitored, tracked and recorded client satisfaction to maintain 100% positive ratings.
Rewarded loyal clients with free products and incentive programs to show appreciation for continued business.
Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Requested customer feedback to determine improvements in business operations and processes.
Followed laws and regulations by adhering to legal protocols for complete and consistent compliance.
Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Lead Style Advisor, 10/2017 - 04/2018 Butler Technical Group – Troy, AL,
Performed register transactions quickly and efficiently and operated computerized order and inventory management system to locate and deliver customer product and size selection.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
Grew revenue by improving sales and service strategies.
Managed daily operations, including purchasing, inventory control, merchandising and product distribution.
Counted and balanced registers.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Displayed merchandise for upcoming sales in visually appealing way.
Instructed staff on procedures for handling difficult transactions.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Used Point of Sale register system to complete transactions.
Opened and closed store 5 times per week by balancing cash drawers, preparing daily deposits.
Wrote and submitted reports.
Established membership loyalty implementing rewards program to drive client retention.
Reviewed register count and bank deposits for proper amounts of currency.
Prepared and submitted nightly bank deposits.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Avionics Technician, 08/2015 - 09/2017 United States Navy – City, STATE,
Completed over 100 aircraft repair work orders each quarter.
Repaired or installed new wiring, boxes, antennas and other system pieces.
Recorded all maintenance performance in aircraft logbooks and completed other paperwork requirements as needed.
Executed corrosion control and inspection duties with minimal supervision.
Evaluated and repaired electrical, air handling and other systems.
Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
Completed in-depth visual and manual inspections of all electrical components.
Evaluated quality of all maintenance and installation work and documented changes.
Performed through tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
Operated testing tools and gauges, including ohmmeters, ammeters and time domain reflectometers.
Removed aircraft parts such as engines, pumps and landing gear.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Associate of Science: Business Management, Expected in - Navarro College - Corsicana, TX GPA:
: DC And AC Electricity, Wire Repair, Expected in - F/A-18 Avionics Technician - Pensacola, FL, GPA:
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