Hairdresser Resume Example
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HAIRDRESSER
Professional Summary
Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different types of products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills. Committed and hardworking with years of experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver capable of helping customers with various needs and getting support from managers for complex issues.
Skills
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Work History
07/2010 - CurrentHairdresser | Balfour Senior Care, Llc - Framingham , MA
- Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction
- Created memorable customer experiences by including special services such as head and neck massages during appointments
- Processed payments
- Increased return customers by 95% through cutting, coloring and styling clients' hair with precision
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
- Monitored hair trends to stay on top of fashions and better serve customer needs
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
- Promoted available products and services to customers during service, account management and order calls
- Investigated and resolved customer inquiries and complaints quickly
01/2019 - 12/2019Inventory Coordinator | Airgas Inc - Elkview , WV
- Investigated and resolved variances in inventory counts on monthly basis
- Managed all related documentation and records for department
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal
- Supported promotional plans by updating signage with price changes
- Unboxed product and placed on shelves according to layout and planogram guidelines
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Designed and constructed advertising signs to attract customers and promote sales
- Removed all boxes and related trash from sales floor and processed through compactors
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors
- Scanned shelves and product cases to locate expired, outdated and spoiled items
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Unloaded arriving product stock and moved to store display areas
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped over 80 guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Educated customers on promotions to enhance sales
- Worked closely with General Manager to solve problems and handle customer concerns
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
08/2015 - 01/2019Guest Service Associate | Geisinger - Mahanoy City , PA
- Greeted hundreds of daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Requested official identification for debit and credit purchases and verified details, consistently meeting strict legal standards of underage sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Trained as assistant framing designer and provided back-up coverage to provide customers with optimal support
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Assisted customers with locating and choosing merchandise in any store department
- Assisted customers by answering questions and fulfilling requests
- Educated customers on promotions to enhance sales
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Received incoming calls and paged individuals and departments over PA system
- Supported customers by managing hundreds of calls per day efficiently while maintaining professionalism and upbeat tone
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
04/2016 - 09/2017Cashier | Challenge Unlimited, Inc. - Bethalto , IL
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Counted cash in register drawer at beginning and end of shift
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Assisted customers by answering questions and fulfilling requests
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Education
Banning High School, CityHigh School Diploma:
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Resume Overview
School Attended
- Banning High School
Job Titles Held:
- Hairdresser
- Inventory Coordinator
- Guest Service Associate
- Cashier
Degrees
- High School Diploma :
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