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hair braider resume example with 10 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Innovative professional training with 8+ years of experience offering top-quality services to customers. Highly skilled at problem solving and paying attention to detail. Expert at understanding clients' requests for special services.

Skills
  • Braiding and weaving
  • Microsoft Word, Excel, & Powerpoint.
  • Leadership and Training
  • Answering phones
  • Floorset and visuals.
  • Customer buying trends
  • Cosmetology principles knowledge
  • Innovative hairstyling techniques
  • Business management
  • Marketing understanding
  • Quick learner
  • Social Media Management
  • Outstanding customer service
  • Beauty transformations
Experience
04/2021 to Current Hair Braider Amazon.Com, Inc. | Livermore, CA,
  • Produced requested hairstyles by braiding hair using pain-free technique.
  • Washed and blow-dried clients' hair.
  • Suggested different braid styles to suit clients' face shape and stature.
  • Educated clients on techniques to maintain and style braids.
  • Evaluated clients' hair type and quality to determine feasibility of requested braiding services.
  • Maintained safe and healthy salon conditions through adherence to organizational and regulatory requirements.
  • Created braids such as embellished chignons, crown braids, waterfall twists and milkmaid braids.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pre-booked future appointments to increase repeat business.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
08/2017 to 03/2020 Administrative Assistant University Of South Carolina | Upstate, SC,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Train new employees rules and regulations.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Answered and routed telephone calls and took messages.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
03/2014 to 10/2016 Event Coordinator Carlisle Companies Incorporated | Port Saint Lucie, FL,
  • Oversaw event logistics, venue scheduling and accommodations.
  • Planned, coordinated and executed weddings and special events.
  • Coordinated vendors, timelines and budgets for events.
  • Assessed event success and identified improvement areas through client feedback.
  • Trained customer service, marketing and sales teams for events.
  • Managed company's website with new deals and properties.
  • Schedule meetings for tours on venues of customer choice.
  • Inbound/outbound calls
04/2010 to 02/2014 Customer Service Representative Securus Technologies | City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Answered incoming telephone calls to provide services information.
  • Upsold products and services to address customer needs and maximize sales.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Reviewed account and service histories to identify trends and resolve issues.
Education and Training
Expected in 06/2009 to to Certified CNA | Medical Assisting Lancaster Nursing Aide School, Lancaster, TX, GPA:
Expected in 05/2008 to to High School Diploma | W.T. White High, Dallas, TX, GPA:

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Resume Overview

School Attended

  • Lancaster Nursing Aide School
  • W.T. White High

Job Titles Held:

  • Hair Braider
  • Administrative Assistant
  • Event Coordinator
  • Customer Service Representative

Degrees

  • Certified CNA
  • High School Diploma

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