guide and organizator resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary
Organized Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and accustomed to managing difficult client situations.

Courteous, excellent organisational skills and highly efficient with a unique understanding of the travel industry and the people who work in it.

Highly motivated, target driven and with exceptional multi tasking skills along with an ability to produce tailor-make itineraries for travel to short or long haul destinations.

Strong travel coordination skills.

Experience of marketing local and worldwide travel destinations.

Ability to work efficiently under pressure.

Effective leadership skills.

Excellent interpersonal and communication skills.

Ability to work for long hours.

Outgoing and friendly personality.

Language skills (Italian, English, German and Spanish)

Work History
Guide and organizator, 03/2007 to 08/2013
Marco Polo AgencyCity, STATE,
  • Greeted visitors and provide detailed information about Venice and it's  history.
  • Welcomed all visitors with a smile.
  • Responded to all clients inquiries thoroughly and professionally.
  • Recommended top dining and entertainment options for guests in the Venice area.
  • Organized personal tours for small groups.
  • Organized dinner or lunch upon the guest's requests.

Responsible front office, 09/2013 to 09/2016
NBC AgencyCity, STATE,
  • Researching travel options & presenting the best deals in terms of requirements.
  • Ensure all bookings & reservations are processed accurately.
  • Responding to all phone enquiries promptly, courteously and in a friendly manner.
  • Filing, photocopying and general administrative duties.
  • Building strong relationships with clients.
  • Ability to achieve branch, team sales and profitability objectives.
  • Monitoring bookings throughout the working day.
  • Negotiating corporate and best rates with hotels.
  • Booking rail, hotel, domestic and international air travel.
  • Handling high numbers of incoming calls from direct customers and travel trade.

High School Diploma: , Expected in 1999 to Gimnazia Karlovac - Karlovac,
Additional Information


Italian - native

Croatian - native

English - fluent

German - good

Spanish - good

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Resume Overview

School Attended

  • Gimnazia Karlovac

Job Titles Held:

  • Guide and organizator
  • Responsible front office


  • High School Diploma

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