Guest Experience Manager Resume Example
Love this resume?Build Your Own Now
GUEST EXPERIENCE MANAGER
Professional Summary
Knowledgeable marketing professional with 2 1/2years in developing, implementing and managing public relations strategies and activities. Superb communication skills with talent in developing innovative public relations and marketing strategies.
Skills
|
|
Work History
03/2013 to Current
Guest Experience ManagerAimbridge Hospitality – Fullerton , CA
- Managed and analyzed guest feedback daily through all mediums including website surveys, comment cards, social media, email or other modes of feedback.
- Compiled and shared all feedback received in an organized presentation to unit Leaders and senior management on a weekly basis.
- Identified areas of performance improvement that will have the biggest impact on improving customer service &/or operational efficiency.
- Used root cause analysis to support unit leaders to identify systematic or operational guest experience inadequacies
- Developed actionable goals, appropriate utilization of resources, tangible measurements, and audit follow up processes to close the loop on information gathered from guest's engagement.
- Supported unit leaders with project development, competitor analysis, and the appropriate distribution of capital resources to be presented to the Vice President and the Executive Team.
- Developed training programs for new hires and existing team members.
- Managed internal, external and crisis communications.
- Coordinated and managed sponsorships and sponsorship activation.
05/2011 to 03/2013
Guest Services Representative/Digital Marketing SupervisorPerformance Food Group – Springfield , MO
- Researched, planned, and executed marketing promotions.
- Managed social media accounts (Facebook, Twitter, Foursquare)
- Coordinated advertising projects, including video and photo shoot
- Worked in a dynamic environment with changing requirements and schedules that demanded creative, hard working, and dedicated individuals to be successful.
- Consulted with advertising agencies to arrange promotional campaigns in all types of media.
- Drafted and edited content for organizational publications, including employee newsletters.
- Achieved company objectives by leveraging internal resources and collaborating with colleagues.
- Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
- Represented the organization to customers and the public.
- Coordinated and managed sponsorships and sponsorship activation.
05/2010 to 08/2010
InternAmerican Cancer Society – City , STATE
Education
May 2011
Bachelor of Science: Business Administration-Marketing
University of Missouri - City, State
University of Missouri - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retainsownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
- Clear contact info
Resume Overview
School Attended
- University of Missouri
Job Titles Held:
- Guest Experience Manager
- Guest Services Representative/Digital Marketing Supervisor
- Intern
Degrees
- Bachelor of Science : Business Administration-Marketing
Similar Resumes
