Experienced  adept at problem solving, customer service and hiring and training hardworking, quality staff.Determined  with strong interpersonal skills and extensive retail and sales experience.Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
Established track record of exceptional sales results
Excellent communication skills
Compelling leadership skills
Conflict resolution skills
Recruiting and interviewing
Interviewed over  people and successfully staffed  new store locations.Increased checkout accuracy from % to % by improving cashier training.Awarded “Top Sales Manager of the Year” in .
Charming CharlieChicago, ILGSM05/2011 to Current
Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.