group head ii resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Successful Certification Manager bringing strong project management and process coordination abilities honed in Aerospace environments. Expertly handles transport category aircraft supplemental type certification and major repair and alteration requirements. Diligent about completing work down to last detail and minimizing compliance issues. Solid business and financial acumen and profound knowledge of aircraft and component certification, overhaul and repair processes.

  • Collaborative and well respected leader
  • Lead an inclusive business culture and policy
  • Project Coordination
  • Business Development Support
  • Microsoft Office
  • Relationship Building
  • Training & Development of FAA Delegated ODA EAR's
  • Maintenance & Repair
  • Organizational Skills
  • Team Management
  • Planning & Organizing
  • Reliable & Trustworthy
  • People Skills
  • Supervision & Leadership
  • Problem Resolution
  • Team Building
  • Critical Thinking
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Knowledgeable of Human Resources practices
  • 14 CFR Part 21 - Certification Procedures for Products and Articles
  • 14 CFR Part 23 - Airworthiness Standards: Normal Category Airplanes
  • 14 CFR Part 25 - Airworthiness Standards: Transport Category Airplanes
Group Head II, 03/2009 to Current
Gulfstream AerospaceCity, STATE,
  • Completions Engineering Certification.
  • Recruited/expanded department to a multi-disciplined group of Company/ODA certification employees with diverse skills/disciplines.
  • Championed significant certification continuous improvement projects that reduced aircraft build schedules, resulting in significant cost savings and improved efficiencies.
  • Manage complex aircraft engineering projects through utilization of sound engineering principles and collaboration.
  • Responsible for employee performance reviews, expectations and goals, development, training and counseling.
  • Determine and organize program objectives, requirements and work scope of all Appleton Completions projects.
  • Administer organizational schedules, tasks, and deliverables, and establish/monitor performance metrics and goals.
  • Manage project scope, quality, financials and performance metrics for all engineering/certification deliverables.
  • Responsible for promoting communication, teamwork and credibility with internal and external organizations.
  • Successful record in maintaining on-time aircraft build schedules on all Appleton completion projects.
  • Kept internal teams updated on certification status for different products and projects.
  • Worked with operations organization to secure roadmap for supporting the aircraft build schedule for all completions.
  • Developed process descriptions for aircraft certifications and maintained current documentation.
  • Assessed technical feasibility and compliance of different strategies in accordance with FAA rules and regulations.
  • Trained staff to ensure compliance with all federal rules and regulation requirements.
  • Communicated relevance of organizational goals, policies and procedures to Certification department staff.
  • Recruited, trained and supervised Certification department staff.
  • Reviewed program plans to develop and coordinate activities.
  • Analyzed workflows and established priorities for daily operations.
  • Maintained knowledge of advances in aircraft certification that aligned with FAA regulations.
  • Globally managed several completions locations, maintaining build schedules and operational coordination and control.
  • Assigned and reviewed work of certification engineers, project managers, electrical, mechanical systems, flammability and structures engineers.
  • Met with stakeholders to collaborate and resolve problems.
  • Developed project metrics to follow aircraft build-out progress.
  • Interfaced with FAA Aircraft Evaluation Division on Instructions for Continued Airworthiness
Engineering Managing Director, 09/2007 to 12/2008
StandardAeroCity, STATE,
  • (AGS, IAH, LAX, SPI) – Business Aviation Sector of DAE Engineering.
  • Recruited and managed a staff of engineers responsible for the design and certification of aircraft/engine major repair alterations.
  • Championed departmental process improvement initiatives resulting in a 100% reduction in engineering rework.
  • Transitioned department to a professional environment to ensure achievement of financial performance and goals.
  • Company focal point on contract team pursuing contracts for aircraft OEM completion and modification projects.
  • Managed engineering services for Falcon, Bombardier, Gulfstream, Embraer, Hawker, Lear and Cessna airframes.
  • Responsible for ensuring continued airworthiness and/or compliance on all existing and new STC projects.
  • Managed initiatives to clear FAA audit findings to ensure no further incidents of non-compliance by any agency.
  • Improved engineering’s capability and quality by providing engineers with further training and specialization.
  • Liaised with senior leaders to recommend strategy and new initiatives based on in-depth understanding of business.
  • Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
  • Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
  • Performed sales and support activities to meet client needs and maintain service levels.
  • Fostered strong internal and external networks to achieve business objectives.
  • Developed rapport and instilled confidence with clients to develop credibility and earn trust.
  • Maximized efficiency of operational systems by updating internal frameworks and controls.
  • Developed product and service expertise across groups to deliver desired client experience.
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
  • Contributed to professional development of client staff through effective training and mentorship.
  • Evaluated performance management systems and devised improvements to strengthen controls and optimize results.
Senior Staff Engineer – Structures Engineering-Program Manager/Project Engineer, 03/1987 to 08/2007
United AirlinesCity, STATE,
  • Continually monitored and maintained the safe daily flight and ground operations of several fleets of aircraft.
  • Responsible for continued safety, airworthiness, quality and reliability of aircraft during all phases of operation.
  • Participated in FAA and NTSB investigations based on incidents or accidents involving company equipment.
  • United Airlines Customer Representative for the C32A project and America West Airlines.
  • Structures engineer responsible for the maintenance program, repair and reliability of 757 and 767 aircraft.
  • Primary engineer for Daily Operations Report for ATA Chapter 49, 52, 54 and 56 for both the 757 and 767 fleets.
  • Provided extensive technical leadership to a customer base comprised of internal and external stakeholders.
  • Coordinated the 757 and 767 engine nacelle/pylon bushing rework project and achieved Boeing and FAA approval for use of the expanded fit bushing (ForceMate) process.
  • Managed implementation of the Strut and Wing Structural Improvement Program (SIP) for the 757 aircraft.
  • Continually presented proactive safety and maintenance recommendations to management resulting in significant reduction in down time and costs related to aircraft safety and maintenance.
  • Created and provided technical justification for maintenance manual procedures as authorized by SFAR 36 that enabled repair and/or dispatch of aircraft when limits exceeded published specifications.
  • Developed engineering solutions for reliability and safety problems found during line operations and routine heavy and light maintenance for 757 and 767 aircraft.
  • Managed budgets for all designated projects, including obtaining initial appropriation and monitoring of costs.
  • Coordinated with other organizations involved in safety, major maintenance, maintenance planning, maintenance finance and materials to develop plans for future projects.
  • Reviewed regulatory data and manufacturers’ data for applicability to United’s aircraft, assessed potential impact and implemented all prudent action when applicable, or if a positive return on investment could be achieved.
  • Developed engineering documents to implement safety issues, aircraft inspections, repairs and modifications.
  • Designed structural repairs/modifications, reviewed/authorized use of components and parts through use of the PMA process and provided leadership and direction to maintenance personnel throughout United’s system.
  • Liaison engineer supporting all issues related to base and line maintenance, as well as assisting production in maintaining the critical path of aircraft to ensure no schedule delays or interruptions.
  • Developed and maintained Job Instruction Cards for United’s fleet of aircraft.
  • Coordinated maintenance programs and non-routine data analysis to maximize efficiency, identify recurring defects and minimize costs through effective MSG-3 methodology.
Education and Training
Bachelor of Science: Business Administration, Expected in
University of Nebraska - Lincoln, Nebraska
Deans List, with Distinction
FAA Airman Certificate, A&P Mechanic: , Expected in
Colorado Aero Tech - Broomfield, Colorado
Graduated with Honors
Associate of Science: Diesel Technology, Expected in
Southeast Community College - Milford, Nebraska
Basic/Advanced Structural Repair for Airline Engineers – Boeing Commercial Aircraft and Airbus Industries Basic/Advanced Composite Repair – Boeing Commercial Airplane Group: , Expected in
- ,
Corrosion Prevention and Control – Boeing Commercial Airplane

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Resume Overview

School Attended

  • University of Nebraska
  • Colorado Aero Tech
  • Southeast Community College

Job Titles Held:

  • Group Head II
  • Engineering Managing Director
  • Senior Staff Engineer – Structures Engineering-Program Manager/Project Engineer


  • Bachelor of Science
  • FAA Airman Certificate, A&P Mechanic
  • Associate of Science
  • Basic/Advanced Structural Repair for Airline Engineers – Boeing Commercial Aircraft and Airbus Industries Basic/Advanced Composite Repair – Boeing Commercial Airplane Group

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