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Global Strategic Service Partner (GSSP) Senior Specialist Resume Example

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GLOBAL STRATEGIC SERVICE PARTNER (GSSP) SENIOR SPECIALIST
Career Overview

Results-oriented channel support professional, partner enthusiast, innovative thinker. Team player consistently delivering a can-do attitude, competitive spirit, and passion for the channel, resulting in execution excellence and a positive impact upon others.

Accomplishments
  • Identified as an SAP Catalyst by SAP management  
  • Reduced indirect deal rejection rate by 70% resulting in $21.5M recovered potential lost revenue, exceeded senior leadership goal by 140%
  • Spearheaded cloud partner support model and built cloud support network from the ground up
  • Advised on publishing of indirect cloud quoting and ordering guide
  • Selected to assist in launch and execution of Global Cloud Accelerator Program in North America
  • SAP Honor Award for Accountability; Peer-to-Peer recognition award for excellence in customer care; Appreciate award for embracing differences
  • Managed SAP's top 3 license resell producing partners in North America in 2017 - responsible for $37.5M in license revenue
  • Provided channel guidance to sales on multi-million dollar deals requiring exceptions without which would result in loss of revenue
  • Drove full utilization of marketing development funds (MDF) with a partner who historically left significant funds on the table
  • Managed SAP's 8th largest revenue producing reselling partner in North America in 2018 - responsible for $3.47M in license revenue & 187% YOY growth
Work Experience
06/2019 to Current
Global Strategic Service Partner (GSSP) Senior SpecialistSAP America Inc － San Ramon, CA
  • Grow partnership with 3 global strategic service partners to support long term growth of SAP and deliver North America revenue
  • Drive joint go to market offerings and adoption of new offerings to deliver incremental value and revenue
  • Promote SAP's strategic agenda by enabling partners to pursue joint value business plans and models and identify, develop, and execute strategic initiatives in support of these areas
  • Cultivate development of partner services capacity in region and spearhead efforts to drive SAP platform adoption in the partner's NA client engagements
  • Support co-innovation initiatives with assigned Partner/s in concert with SAP global alliances, solution management, and field stakeholders
  • Capitalize on partner domain expertise by accelerating and promoting new solutions on SAP platforms
  • Plan and manage the strategic partnership to foster executive alignment, execution, and achievement of planned business outcomes
  • Manage partner escalations and drive issue resolution
02/2016 to 06/2019
Partner Business Manager/Senior Partner Business ManagerSAP America Inc － San Ramon, CA
  • Optimize partner engagement and investment in the SAP ecosystem portfolio
  • Single point of contact between partner and SAP; building active and long term partner relationships through effective communication and alignment
  • Strategic business advisor to a diverse portfolio of resellers driving expansion into new solutions, technologies, and models 
  • Responsible for overall partner success including compliance with program requirements and channel operating policies
  • Develop and execute effective business plans including revenue, demand gen, and partner readiness to ensure proper execution and recurring performance measurement resulting in software sales growth
  • Proactively develop and manage engagement strategy with the extended virtual team (VAT) including sales, alliances, product and industry specialists, marketing, programs, and other support individuals to satisfy partner requirements
  • Proactively prepare and execute on partner/SAP meetings including senior executive alignment
  • Responsible for finding creative solutions for conflict resolution thereby minimizing escalations
  • Provide innovative ideas and champion best practices within the partner management team
07/2014 to 02/2016
Partner Support SpecialistSAP America Inc － Scottsdale, AZ
  • Provided high-touch, fast response "center of expertise" for reselling partners
  • Assisted & educated partners and internal sales teams in end-to-end quoting and ordering process
  • Reduced indirect deal rejection rate and mitigated risk of EOQ escalations as a key member of the indirect contracts team
  • Maintained expert knowledge of indirect contracting procedures, policies, and legal language
  • Collaborated with various support teams critical to partner sales operations
  • Identified complex cloud issues & processes and recommended areas for improvement based on documentation, including demos and license transfers
05/2012 to 07/2014
Inside Sales ExecutiveSAP America Inc － Scottsdale, AZ
05/2011 to 04/2012
Associate Account ExecutiveYelp Inc － Scottsdale, AZ
Education and Training
2011
Bachelor of Science: Communication Studies - AdvertisingThe University of Texas － Austin, TX
Skills

Business acumen, technology and business strategy, process design and implementation, SAP enterprise software, forecasting, contract negotiation, customer service, leadership, social selling, networking, account management, sales operations, strategic partnerships

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Resume Overview

Companies Worked For:

  • SAP America Inc
  • Yelp Inc

School Attended

  • The University of Texas

Job Titles Held:

  • Global Strategic Service Partner (GSSP) Senior Specialist
  • Partner Business Manager/Senior Partner Business Manager
  • Partner Support Specialist
  • Inside Sales Executive
  • Associate Account Executive

Degrees

  • Bachelor of Science : Communication Studies - Advertising

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