global engagement resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Resourceful Human Resources Director offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within organization to support business needs. Meticulous Human Resources Generalist bringing over 20 years of human resources experience promoting an open-door environment conducive to superior team morale and performance. Cultural change management specialist with expertise in training, orientation, and on-boarding. Highly skilled in regulatory compliance, benefits administration and operational planning and committed to promoting diversity and inclusion in employee relations. Well versed in EEOC Law compliance, FMLA, and unemployment regulation law and hearings.

  • Team building
  • Problem resolution
  • Operations Team Leader
  • Employee onboarding and offboarding
  • Computer skills
  • Employment and labor laws
  • Performance management
  • HRIS applications proficient
  • Personnel recruitment
  • Personnel engagement
  • Analytical
  • People skills
Global Engagement, 11/2019 to 03/2022
The University Of North Carolina At PembrokeCity, STATE,
  • Taught in-person, online, and hybrid ESL classes to 5-35/semester International University students, from basic to advanced levels, deploying both one-on-one teaching and group teaching with 96% of all students earning a maximum executed grade of "A"
  • Master TESOL and TEFL Certified
  • Structured assignments with clear goals and criteria for assessment
  • Maintained students' attendance records, grades and reports in strict confidence
  • Administered and graded tests and assignments to evaluate student performance and monitor progress
  • Designed collaborative learning exercises to capitalize on students' resources and skills
  • Integrated technology into regular classroom use for student engagement and learning
  • Lectured and communicated effectively with students from diverse backgrounds
  • Used variety of teaching methods such as lectures, discussions and demonstrations
  • Collaborate with leadership and other departments to establish and accomplish organization goals and objectives.
Municipal Executive Admin/Human Resource Administrative Assistant, 01/2019 to 11/2019
Lumber River Council Of GovernmentsCity, STATE,
  • Documented and routed business correspondence to manage office paperwork
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel
  • Collaborated with Town Officials to ensure emergency plans remain updated and prepared for immediate use if needed
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion
  • Supported auditors during review process with clerical support
  • Crafted proposals and memos using desktop publishing and word processing software
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office productivity
  • Managed daily invoices, reports and proposals.
Human Resources/Business Operations Officer, 12/2013 to 11/2019
The Dormick Group, LLC/The Edge Developments, LLCCity, STATE,
  • Assessed, optimized, and elevated operations to target and exceed current and expected demands from patients, community stakeholders, and payer sources
  • Within six months under my operational leadership, qualitative monthly customer service surveys began to consistently reflect an average of 4.5/5.0 scale which was up from 2.3/5.0 just one-year prior
  • Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives
  • Analyzed financial statements to plan and manage future policies of company
  • Budgets were well balanced and reflected substantial, continual net profit gains as well as increased profit margins, and improved employee and patient morale
  • Profit margins increased overall from approximately $19.87/service provided to $46.06/service provided by utilizing lower wage staff to complete certain tasks while minimizing physician one-on-one time and maximizing patient outcomes, all without compromising patient care or customer service
  • Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program
  • Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants
  • Led staff meetings to develop strategies that would positively influence workplace relationships
  • Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep all changes up-to-date
  • Supervised consultant and business analyst teams, comprising oversight of performance reviews and staff development, training and coaching initiatives
  • Strong oral and written skills with the ability to make sound decisions under pressure and prioritize tasks accordingly
  • EEOC preparations, readiness, and hearings
  • On/Off-Boarding.
Business Operations & Human Resources Director, 01/2012 to 03/2016
Dixon Medical ServicesCity, STATE,
  • Analyzed variable data for operations to determine areas for improvement, increased efficiency and potential cost savings using regression analyses methods
  • Customer service satisfaction survey consistently reflected 95+ percentile of "Very Satisfied" with healthcare service provided and admin customer service
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics by 28%
  • Creatively motivating monetary and intrinsic awards systems were implemented to improve productive metrics and industry performance measures
  • EEOC and FMLA oversight
  • Provided leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality, business system demand management and business transformation
  • Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks
  • Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth
  • Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback
  • Imparted leadership, direction, and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality control, business system demand management and budgeting oversight
  • Administered human resources plans and procedures company-wide to guide to both management and employees
  • Handled employee conflicts efficiently while following all company procedures
  • Oversaw new employee onboarding procedures from initial training to skill development.
Education and Training
Ph.D.: Organizational Development & Leadership, Expected in 08/2024 to University of Arizona - Tucson, AZ
MASTER OF ARTS: Business Administration and Management (MBA): , Expected in 08/2021 to The University of North Carolina At Pembroke - Pembroke, NC
BACHELOR OF ARTS: Sociology, Expected in 10/2020 to Global Language Institute - New York, NY
MASTER TESOL/TEFL Certification: Teaching English as A Second Language (ESL): , Expected in 05/2003 to The University Of North Carolina At Pembroke - Pembroke, NC
Activities and Honors

American Management Association, member 2021 – present American Indian Scholar Award, 2021 – UNC-Pembroke, Office of the Chancellor.

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Resume Overview

School Attended

  • University of Arizona
  • The University of North Carolina At Pembroke
  • Global Language Institute
  • The University Of North Carolina At Pembroke

Job Titles Held:

  • Global Engagement
  • Municipal Executive Admin/Human Resource Administrative Assistant
  • Human Resources/Business Operations Officer
  • Business Operations & Human Resources Director


  • Ph.D.
  • MASTER OF ARTS: Business Administration and Management (MBA)
  • MASTER TESOL/TEFL Certification: Teaching English as A Second Language (ESL)

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