Devoted and hard working. Exceeds expectations at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all goals.
Advocated a company rewards program exceeding 10,000 members. Primary responsibilities include data entry, program member funds management and auditing, reimbursement requests, program portal troubleshooting, and technical support. Additional responsibilities include training assistance for the GetPink Customer Service Representatives, and system troubleshooting for third party contractors.
Operated within a high-volume, deadline driven environment. Advocated a client rewards program of over 10,000 members. Primary duties included data entry, processing reimbursement requests and funds management. Facilitating contract and registration adherence ensuring confident company liability. Performing client set requirements on a daily basis encouraging member outreach. Organized marketing material orders and escalations, account updates, and event registrations.
Handled incoming product inquiry, warranty claim and technical support calls. Entered marketing material orders into a client set system for fulfillment. Offered support for a vast amount of building products and web-based customer systems. A diverse group of obligations relied on multitasking abilities which allowed all needs to be met in a timely manner.
Consultant on project development and web functionality. Interacted with potential clients. Escalation point for any web development errors or scripting issues.
Owner of a freelance graphic design and web development company. Designed websites and graphic branding for clients on a contract basis. Maintained project scope and management to assure on-time delivery of content.
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