Accomplished Genetic Research Analyst with broad expertise in HLA sequence based typing (SBT) and a strong team player with excellent inter-personal skills, quick learner with the ability to excel in deadline-oriented environment.
•To blueprint day to day work schedule and carry it out effectively by monitoring a group of research analysts
•Data mining from primary sources and conducting a comprehensive analysis using in house software tools
•Streamlining the process after in depth analysis of issues occurring
•Working with key members of the organization and determining process problems and client issues and resolving them
•Conducting workshops and meetings with my team to discuss the client requirements and troubleshooting of issues
•Training new analysts in the processes and client requirements
•Interact on a regular basis with my onshore team to ensure that all business requirements are met
•Act as a coordinator between the Research team and Development team
•Conduct usability test for any new modification to our analytical tools
•In charge of pushing ideas, plans and recommendations for better performance in terms quality and timely deliver as well as troubleshooting
•Troubleshooting day-to-day issues relating to client service processes
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