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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
01/2006 to Present
General Manager Exova , ,
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of production facilities.
  • Oversee activities directly related to making products or providing services.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
  • Establish standards for personnel performance and customer service.
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
  • Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
  • Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
  • Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
  • Order and purchase equipment and supplies.
  • Review work procedures and operational problems to determine ways to improve service, performance, or safety.
  • Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
  • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
  • Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
  • Establish and enforce nutritional standards for dining establishments based on accepted industry standards.
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Greco Sales IncSpringfieldIL.
10/1989 to 12/2005
Inside Sales Rep , ,
  • Negotiate prices or terms of sales or service agreements.
  • Maintain customer records, using automated systems.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Prepare sales contracts for orders obtained, and submit orders for processing.
  • Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
  • Prepare sales presentations or proposals to explain product specifications or applications.
  • Demonstrate and explain the operation and use of products.
  • Provide customers with ongoing technical support.
  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
  • Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
  • Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments.
  • Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations.
  • Visit establishments to evaluate needs or to promote product or service sales.
  • Sell service contracts for products.
  • Complete expense reports, sales reports, or other paperwork.
  • Compute customer's installation or production costs and estimate savings from new services, products, or equipment.
  • Recommend ways for customers to alter product usage in order to improve production.
  • Consult with engineers regarding technical problems with products.
  • Complete product and development training as required.
  • Verify customers' credit ratings, and appraise equipment in order to determine contract terms and trade-in values.
  • Provide feedback to product design teams so that products can be tailored to clients' needs.
  • Stock or distribute resources, such as samples or promotional or educational materials.
  • Arrange for installation and testing of products or machinery.
  • Visit establishments, such as pharmacies, to determine product sales.
  • Verify that materials lists are accurate and that delivery schedules meet project deadlines.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.
05/1985 to 10/1989
A.M. Castle , ,
  • Monitor transportation and storage of flammable and other potentially dangerous products to ensure that safety guidelines are followed.
  • Monitor equipment functioning, observe temperature, level, and flow gauges, and perform regular unit checks, in order to ensure that all equipment is operating as it should.
  • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
  • Clean parking areas, offices, restrooms, or equipment and remove trash.
  • Clean windshields, and/or wash and wax aircrafts.
  • Provide customers with information about local roads or highways.
  • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
  • Servicing and refueling Aircraft.
  • Towing and Storing Aircraft.
  • Ice removal.
03/1981 to 05/1985
Customer Service Bickford Senior Living , ,
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Serve customers in eating places that specialize in fast service and inexpensive carry- out food.
  • Accept payment from customers, and make change as necessary.
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Clean and organize eating, service, and kitchen areas.
  • Communicate with customers regarding orders, comments, and complaints.
  • Collect and return dirty dishes to the kitchen for washing.
  • Perform personnel activities such as supervising and training employees.
  • Wash dishes, glassware, and silverware after meals.
Education
Expected in Jun 1983
High School Diploma:
Lanphier HighSpringfieldIL - ,
GPA:
Skills
advertisements, budgets, cash registers, conferences, contracts, cooking, cost reduction, credit, make change, clients, customer service, delivery, educational materials, training employees, equipment maintenance, expense reports, fast, financial, financial statements, government, inventory, machinery, mark, marketing plan, marketing, market, materials, meetings, exchange, money, newspaper, payroll, pencil, personnel, policies, presentations, pricing, processes, product design, proposals, publications, quality, read, repairs, safety, selling, Sales, sales reports, staffing, supervising, tables, technical support, trade shows, training programs, transportation, type

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Resume Overview

School Attended

  • Lanphier HighSpringfieldIL

Job Titles Held:

  • General Manager
  • Inside Sales Rep
  • Customer Service

Degrees

  • High School Diploma

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