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General Manager Resume Example

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GENERAL MANAGER
Skill Highlights
Windows and Mac OS operating systems, including PowerPoint, Excel, Word, Adobe Illustrator, Adobe Photoshop, Corel Draw, Dreamweaver. Quick thinking, productive, educated and fluent in English, Russian and Armenian languages. Skill Highlights Leadership/communication skills Project Management Product development Event Management and Promotion Business operations organization Customer Relations Market research and analysis Team Player National/International Sales Relationship Building Strategic Planning Staff Development Negotiation Skills Bilingual
Core Accomplishments
  • Professional courses "Tourism Marketing and Hospitality" - 2013, Vienna, Austria Department of Economic Development Government of Dubai ­ Leadership and Marketing Tools for Your Business Courses, 2012 Dubai, UAE Austrian National Tourism Office - Austrian Certified Travel Specialist ­ 2011 Dubai, UAE Travelport ­ Galileo Basic for Travel Professionals, 2010 Dubai, UAE.
Professional Experience
General Manager12/2013 to CurrentSamsin Travel & Tourism LLCDubai
  • Created professional team environment within office while developing highly motivated team members.
  • Turned around marketing efforts by refining business plan that boosted tourism sales by 30 percent.
  • Maintained high quality service by establishing and enforcing company standards.
  • Developed joint ventures, shared-service agreements, and programs among hotels, travel agencies, realty agencies, airlines, and hospitality service providers worldwide.
  • Developed new products and distribution channels.
  • Oversaw National & International Sales, Strategic Planning, Design, Marketing, and Vision.
  • Boosted sales from $450,000 to $2.4 million.
  • Achieved profitability in highly competitive industry.
Business Development Manager09/2009 to 10/2013Abatera Travel & Tours LLCDubai
  • Developed marketing plans, including market analysis, marketing strategies, planning, and budgeting for the company and each of the different divisions.
  • Responsible for company PR, events, exhibitions and sponsorships.
  • Oversee market development, financial management, and operational management.
  • Increased sales by 25 percent by focusing on margin differentials in underachieving markets.
  • Boosted tourism revenues 30 percent by creating a cohesive, cross-platform media and marketing program.
  • Streamlined divisions and saved company money by creating and developing corporate business plan and marketing plan.
  • Initiated and developed profitable B2B relationships for leading clients in the region.
General Manager Assistant05/2006 to 07/2009Ukraine PalaceKiev, Ukraine
  • Accommodation planning, catering along with other hotel services.
  • Coordinated planning and implementation of specific guest promotional activities.
  • Devised strategic marketing and sales plans to improve revenues, market share, and profitability.
  • Developed standard operating procedures for service-related departments.
  • Communicated with guests on account maintenance, safety, security, and service.
  • Developed and implemented sales/marketing and operating standards for proprietary brands.
  • Oversaw up to 18 percent increase in sales revenues, with corresponding increases in profitability.
  • Represented hotel at local and international trade shows.
Education
Bachelor of Science: Economics2000Yerevan State UniversityYerevan, ArmeniaEconomics
Affiliations
Versatile and seasoned professional with over 10 years experience in business management, sales and marketing. Highly motivated, extremely adaptable and flexible, strong team player/leader, decision-maker with extensive executive and marketing experience in building, turning around, and operating companies, along with proven history of increasing productivity and turning around difficult situations. International business experience, having conducted business in Middle East, Europe, Asia, North America and CIS. Computer-literate performer with extensive software proficiency covering wide variety of applications for both Microsoft
Skills
Dreamweaver, Adobe Illustrator, Adobe Photoshop, B2B, budgeting, Business operations, business plan, communication skills, competitive, Corel Draw, clients, Customer Relations, fluent in English, Event Management, exhibitions, financial management, International Sales, Leadership, Mac OS, market analysis, marketing plan, marketing plans, Market research and analysis, marketing strategies, marketing, market, market development, Excel, money, office, PowerPoint, Windows, Word, Negotiation, operating systems, PR, Product development, Project Management, Promotion, quality, Quick, Relationship Building, Russian, safety, sales, sales plans, shared-service, Staff Development, strategic marketing, Strategic Planning, Team Player, trade shows, Vision
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Resume Overview

Companies Worked For:

  • Samsin Travel & Tourism LLC
  • Abatera Travel & Tours LLC
  • Ukraine Palace

School Attended

  • Yerevan State University

Job Titles Held:

  • General Manager
  • Business Development Manager
  • General Manager Assistant

Degrees

  • Bachelor of Science : Economics 2000

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