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General Manager Resume Example

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GENERAL MANAGER
Professional Summary
General Manager with over 15 years of experience in new product development, business operations, and P&L ownership in the Medical Device and Technology industries. Entrepreneurial leader thriving in both startup and mature cross-functional matrix organizations. Customer-focused professional with the demonstrated ability to collaboratively map out and evaluate several approaches to an issue along with the teambuilding and organizational skills to execute.
Experience
General Manager
January 2005 to Current Respiratory Research, Inc - Austin, TX
  • Led company from start-up phase to majority market share of a nascent but strategically vital segment for medical breath tests in just 6 years against competition including Carefusion.
  • Successfully launched the RTube , the first-ever disposable handheld device for the non-invasive collection of exhaled biomarkers to assess lung health with over 200,000 units sold to date.
  • Expanded RTube sales internationally by forming new distribution partnerships in the UK, Italy, China, Japan,Taiwan, Australia, and South Korea resulting in >50% of revenue generated outside the US with over $5MM in cumulative sales far outstripping the nearest competitor.
  • Implemented ultra-low-cost operating model by virtualizing most company functions to achieve 84% gross margins while continuing to acquire new market share.
  • Established all company business processes including a design control system based on SolidWorks and a procurement/billing system based on Quickbooks to meet all regulatory requirements, as well as driving the Company's social media presence.
  • Demonstrated industry-level influence by persuading the American Medical Association to create a new billing code (83987) and the Center for Medicare & Medicaid Services to initiate favorable reimbursement enabling the successful product launch of the Company's Aeriflux breath test.
January 1997 to January 2005 Dell, Inc - Round Rock, TX
Enterprise Storage Product Engineering Manager
January 2003 to January 2005
  • Led the PowerEdge Redundant Array of Independent Disks (RAID) development team with up to 14 direct reports and more than 200 cross-functional extended team members through 4 on-time business-critical product releases of the enterprise-level data protection shipped in all Dell servers.
  • Owned product engineering on multiple platforms and several cross-functional matrix core teams simultaneously, efficiently managed $3MM product development team budget, and continually interlocked all product issues with marketing, manufacturing, quality, service, and finance.
Systems Development Manager
January 2000 to January 2003 Enterprise Storage Current
  • Developed the Current Systems Development (CSD) team from the ground up, establishing mission/process initiatives, fostering a "customer first" culture, and on-boarding 9 direct reports.
  • Drove the integration of CSD team operations with International Product Support to substantially shorten resolution time of fourth-level enterprise customer escalations and business-critical factory stop-ship issues.
  • Recognized in the top 10% of company managers for developing and executing processes for root cause analysis and closed loop correction action, maximizing the continuity of revenue from shipping products while minimizing and quickly rectifying customer exposure to problems.
  • Served as 1 of 15 managers selected from across the company to drive Kaizen-style business process improvements (BPI) for streamlining product life cycle program management.
Enterprise Server Project Manger
January 1997 to January 1999
  • Drove and tracked all Dell server and storage mechanical engineering projects on time and within budget using MS Project.
  • Optimized product factory integration processes using Agile configuration management, resulting in a streamlined New Product Introduction (NPI) processes with zero stop-ships in roll-out.
Education
Bachelor of Science : Mechanical Engineering (BSME) University of Texas - Austin, TX Mechanical Engineering (BSME)
Licensure/Certifications & Awards Texas Professional Engineer License #79262 Six Sigma Green Belt Rice Alliance Most Promising Texas Life Science Companies (2009 & 2010)
Professional Affiliations
Member - Austin Chamber of Commerce/Central Texas RCIC Selection Committee (2006-2010) Chair Member - Finance Committee for BioAustin (2006) and continuing member Texas Medical Device Alliance (2011-present) ASME (2005-present)
Skills
Agile, billing, billing system, budget, business process, business processes, Business Process Improvement, Coaching, configuration management, Dell, Dell servers, driving, finance, Functional, marketing, market, mechanical engineering, MS Project, enterprise, New Product Development, Operations Management, PowerEdge, processes, procurement, product development, Professional Engineer, program management, Project Management, quality, Quickbooks, RAID, sales, shipping, Six Sigma, SolidWorks, Systems Development
Additional Information
  • Patents Patent 7,118,537 - Baddour, Alfred R. "A method and device for collecting, storing, shipping, preparing and analyzing condensate derived from the exhaled breath of a user". Patent 6,685,033 - Baddour, Alfred Rafi; Faykus, Misti Leigh. "System and apparatus enabling top, front and rear access to a rack mounted computer device". Patent 6,297,962 - Johnson, Chris Stephen; Baddour, Alfred Rafi. "Apparatus for providing displacement to a slide mounted chassis in a rack". Patent 6,031,717 - Baddour, Alfred Rafi; Moss, David L.; Mills, Richard S. "Back flow limiting device for failed redundant parallel fan".
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Resume Overview

Companies Worked For:

  • Respiratory Research, Inc
  • Dell, Inc
  • Enterprise Storage Current

School Attended

  • University of Texas

Job Titles Held:

  • General Manager
  • Enterprise Storage Product Engineering Manager
  • Systems Development Manager
  • Enterprise Server Project Manger

Degrees

  • Bachelor of Science : Mechanical Engineering (BSME)
    Licensure/Certifications & Awards Texas Professional Engineer License #79262 Six Sigma Green Belt Rice Alliance Most Promising Texas Life Science Companies (2009 & 2010)

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