A seasoned, results driven multi-store retail manager with extensive experience in all aspects of field store operations and leadership. Effective leader skilled in the development of highly productive service and sales focused team with strong merchandising skill set. Proven record of improving short and long term tactical operations as it relates to existing and new store environments.
Responsible for all aspects of $4M single retail store operation, inclusive of salon environment. Complete operational accountability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Provide team leadership and ensure staff maintain store presentation standards and support brand consistency. Handle store level loss prevention issues and fully manage store employees.
Led a highly successful new store operation process as a newly promoted general manager for a $3M, 55+ employee location. Ran all aspects of recruiting, hiring and training all staff inclusive of management team, salon associates and various level store staffing. Worked closely with various outside contractors and vendors as well as new store corporate team to complete short and long term task. Overcame several obstacles regarding inspection/license, building construction and delivery discrepancy to open location ahead of schedule.
Directly Responsible for delivery guest-centric experience in both retail and salon for high-volume $10M store environment. Maintained operational accountability for meeting or exceeding budgeted sales, service, guest satisfaction, and profitability goals for the store, while complying with company policies and procedures. Managed and supervised all levels +50 store associates. Worked to foster a sense of urgency and accountability for achieving objectives and holds people accountable. While ensuring associates maintain store presentation standards, support brand consistency, and meet or exceed company goals.
Responsible for daily operations of a high-volume $12M location, inclusive of market training salon environment. Directly responsible for coaching task teams to efficient and accurate execution of all visual merchandising processes. Refined ability to effectively convey company standards throughout store team to create a level of consistency market wide.
Held a task associate role in new store operations process, quickly advancing to sales team to management team. Responsible for flawless execution of all tactical processes of $3M single store environment.
Double Minor in Statistics and Communications
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Job Titles Held: