Dedicated Store Manager with more than 10 years in store management. Well-versed in directing personnel, managing food and labor goals. and using positive direction and planning to boost store sales and morale.
Excellent customer service skills
Hourly shift management
Opening and closing procedures
IT and Excel background
Customer service 21 years
Knowledge of labor and payroll
Trained on POS and Register
Accustomed to fast-paced environment
Manager Serv-Safe certified
Dedicated to the job
Food service 15 years
General Manager, 10/2011
to Current Little Caesars Pizza – Statesboro, Georgia,
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as supervisor instruction, company policy, and new product roll-outs.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Managed payroll, completed all food and drink orders on time, and fulfilled all scheduling needs for over 30 full-time students.
Led and directed team members on effective methods, operations and procedures.
Oversaw front and back of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Assistant Manager, 03/2009
to 09/2011 Godfather's Pizza – Savannah, Georgia,
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Prepared daily food items, and cooked simple foods and beverages
Ensured food was stored and cooked at correct temperature
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Trained kitchen staff on proper use of equipment, food handling, and portion sizing.
Monitored food preparation and serving techniques to ensure that proper procedures were followed
Consistently offered professional, friendly and engaging service.
Assistant Manager, 04/2007
to 02/2009 Pirates Pizza – Savannah
High School Diploma: 2003 Richmond HIll HS - Richmond Hill
Associate of Science: Armstrong Atlantic - Savannah