Secure a responsible position in management and serve as a representative sharing my breadth of experience and abilities effecting mutual employee and employer growth and success.
Excellent verbal and communication skills
Solid knowledge on internet marketing and techniques
Experience in preparing and analyzing reporting data for management accurately and to timescales.
Skilled in prioritizing and managing multiple tasks
Knowledgeable in Microsoft word, Excel, PowerPoint
General Manager01/2013 to 01/2015Communication XcellencePhoenix, AZ
Manage day-to-day operations of the facility including revenue and budget management, customer service and staff management Build relationships with members by providing them with top-notch customer service Ensure operations projects and tasks do not interfere with member experience Provide guidance and training to Remote Operations staff including Operations Manger, Operations Producers, and Operations Coordinators Determine the numbers of viability of all competitors in the industry, including trending products and strategy intention of competitors.
Resulted in effective marketing campaigns.
Review and approve the hire/fire/promotion decisions' Assist in development and implementation of new technologies for communication category Determine and make modifications, if necessary, to price points and increase to supply-chain efficiency Assumes control of all communications for specific projects assigned Establish and maintain strong relationships with vendors through virtual and in person meetings to negotiate pricing, or create strategic battering agreements to promote profit maximization of both parties.
Specialized in minimizing costs for vendors with challenging price offerings Computed Customer Service Satisfaction Surveys to all customers.
Determine value of expanding service into international market, i.e., French - and Spanish - speaking countries and the amount of company exposure of possible expansion.
01/2012 to 01/2013ABC Express. INCNY
Manage dropship order entry and expediting with timely communications to the customers Perform order cancellations Maintain order tracking communications Responsible for identifying items/Vendors/Trends within the industrial equipment product lines managing orders to add products and grow the business Build strong relationship with oversea vendors while negotiating best costs, stocking discounts, free freight allowances and dropship lead times Analyze sale trends daily to identify product trends and make appropriate changes based on the various data available Identify top selling product lines in order to negotiate volume or stocking discounts, implement private labeling of top items, or send the products to our internal import department Work with poor performing vendors to improve on time deliveries and enhance customer service levels through shorter ship times where possible Responsible for managing inventory levels of stocked products to identify slow trends Conduct regular line reviews and competitive analysis to identify new product trends, new vendors to sign, optimal pricing strategy, and any necessary shipping discounts Manage most levels of web presentation including: determining user-friendly product category structure, proofread item level marketing copy, ensure proper product imagery, enhance content via vendor/Global videos, product brochures, or other means Support internal sales force relying on vendors relationships and product knowledge to help close large sales quotes.
Administrative Service Manager01/2010 to 01/2012Foshan Evergreen Import & Export Co., Ltd
Approved authorization Distribution United States of America Act as the first point of contact for potential new brand partners in the cosmetic and beauty category, possessing a complete understanding of business needs and brand/assortment growth opportunities Have a complete understanding of the manufacturer/brand needs, both existing and potential, and use that knowledge to deliver product assortments that provide customers with an unparalleled shopping experience Have a thorough understanding of the industry, seasonality and global trends/events, and continually monitor competitor/industry developments Maximize Foshan Evergreen Import & Export Co., Ltd long-term business profitability coordinate cross-functional teams, and communicate with internal and external parties, while meeting tight deadlines and aggressive objectives Conduct financial analysis of business opportunities to meet and exceed revenue and profitability targets.
BS: Professional Studies05/2014St. Johns UniversityNYGPA: Deans ListDeans List
Associates: Applied Science06/2013Nassau Community CollegeGarden City, NYGPA: Deans ListDeans List