General Manageer resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Ambitious and results-oriented General Manager / Operating Partner with over 7+ years of experience creating strategic alliances with Vice President of Operations, and Dierector of Operations to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.
Skills
Sales team development
Cross-functional team management
Supervision and training
Performance improvements
Customer experiences
Leadership and team building
Financial administration
Schedule management
Communication skills
Proficient in Microsoft, Toast, Micros, Focus, Google Drive, PlateIQ, Ctuit, Cbiz, Ultipro, Hotschedules, Compete, Compass Manager & Inova Payroll Sysmtem.
Product costing
Calm under pressure
Troubleshooting expertise
Staff training and development
Proficient in mixology
Marketing and sales experience
Education and Training
Northern Virginia Community CollegeAnnandale, VAExpected in 05/2017 ā āAssociate of Science:Business Administration And Management - GPA:
Certifications
ServSafe - Manager
ServSafe - Alcohol
ABRA
Experience
Thompson Hospitality - General Manageer City, STATE, 05/2022 - Current
Designed sales and service strategies to improve revenue and retention.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Recruited, interviewed and hired qualified staff for open positions.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Created schedules and monitored payroll to remain within budget.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Trained employees on company procedures and worksite safety.
Analyzed quarterly sales statistics and prepared analyses for corporate management.
Neighborhood Restaurant Group - General Manager /Operating Partner City, STATE, 06/2018 - 04/2022
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Built and maintained loyal, long-term customer relationships through effective account management.
Designed sales and service strategies to improve revenue and retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Recruited, trained and empowered employees to achieve key performance indicators.
Guided management and supervisory staff to promote smooth operations.
Paradiso Italian LLC - Bar Director City, STATE, 05/2015 - 06/2018
Interviewed, hired and trained staff to improve customer retention and bolster sales.
Planned and coordinated special events to boost customer numbers and profits.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Increased revenue by promoting additional products and assisting with beverage menu.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Increased profits by overseeing inventory and strategically increasing menu prices.
Maximized revenue by creating house-made infusions, juice and other preparations.
Analyzed demographics and adapted designs and menus to targeted market.
Developed and implemented drink specials to increase sales 25%.
Languages
Spanish:
Professional
Negotiated:
Portuguese:
Professional
Negotiated:
Accomplishments
Leadership - Served as key contributing member to Leadership team.
Promoted from Bar manager to General Manager, in less than 12-months
Research - Conducted research which led to the development of Beverage Program.
Created highly effective new FoH SoP & AoR that significantly impacted efficiency and improved operations.
Exceeded sales goals by an average of 30% in 2021 & 70% in 2022
Led team to achieve best sales over budget, earning recognition from upper management and financial reward.
Developed relationships with Capital One Arena new clients and typically exceeded sales goals by 70%.
Consistently maintained high customer satisfaction ratings.
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