LiveCareer-Resume

General Manageer resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Ambitious and results-oriented General Manager / Operating Partner with over 7+ years of experience creating strategic alliances with Vice President of Operations, and Dierector of Operations to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

Skills
  • Sales team development
  • Cross-functional team management
  • Supervision and training
  • Performance improvements
  • Customer experiences
  • Leadership and team building
  • Financial administration
  • Schedule management
  • Communication skills
  • Proficient in Microsoft, Toast, Micros, Focus, Google Drive, PlateIQ, Ctuit, Cbiz, Ultipro, Hotschedules, Compete, Compass Manager & Inova Payroll Sysmtem.
  • Product costing
  • Calm under pressure
  • Troubleshooting expertise
  • Staff training and development
  • Proficient in mixology
  • Marketing and sales experience
Education and Training
Northern Virginia Community College Annandale, VA Expected in 05/2017 Associate of Science : Business Administration And Management - GPA :
Certifications

ServSafe - Manager

ServSafe - Alcohol

ABRA

Experience
Thompson Hospitality - General Manageer
City, STATE, 05/2022 - Current
  • Designed sales and service strategies to improve revenue and retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created schedules and monitored payroll to remain within budget.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained employees on company procedures and worksite safety.
  • Analyzed quarterly sales statistics and prepared analyses for corporate management.
Neighborhood Restaurant Group - General Manager /Operating Partner
City, STATE, 06/2018 - 04/2022
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Guided management and supervisory staff to promote smooth operations.
Paradiso Italian LLC - Bar Director
City, STATE, 05/2015 - 06/2018
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Increased profits by overseeing inventory and strategically increasing menu prices.
  • Maximized revenue by creating house-made infusions, juice and other preparations.
  • Analyzed demographics and adapted designs and menus to targeted market.
  • Developed and implemented drink specials to increase sales 25%.
Languages
Spanish :
Professional
Negotiated :
Portuguese :
Professional
Negotiated :
Accomplishments
  • Leadership - Served as key contributing member to Leadership team.
  • Promoted from Bar manager to General Manager, in less than 12-months
  • Research - Conducted research which led to the development of Beverage Program.
  • Created highly effective new FoH SoP & AoR that significantly impacted efficiency and improved operations.
  • Exceeded sales goals by an average of 30% in 2021 & 70% in 2022
  • Led team to achieve best sales over budget, earning recognition from upper management and financial reward.
  • Developed relationships with Capital One Arena new clients and typically exceeded sales goals by 70%.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • General Manageer
  • General Manager /Operating Partner
  • Bar Director

Degrees

  • Associate of Science

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