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Geek Squad Consultation Agent Resume Example

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GEEK SQUAD CONSULTATION AGENT
Summary

Solutions-driven Technical Support Specialist highly-adept in systems and programs troubleshooting and repair. Dedicated, organized, and self-directed individual possesses excellent communication skills with emphasis on positive rapport and relationship-building talents.

Education
2020 Bachelor of Science: Capella University - Information Technology Minneapolis, MN, United States
Technical Skills
​Hardware: ​Mac, Lenovo, HP, Dell, Toshiba, ASUS, Acer.
Component Installation: Memory, Graphics Cards, Processors, Network Adapters, Fans, Hard Drives/Solid State Drives
Software Backup Solutions: Time Machine, Windows Backup.
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Accomplishments

Awarded "Employee of the Month" at Wal-Mart in 2016 for cross-departmental customer assistance.

Experience
Geek Squad Consultation Agent 07/2016 － Current Best Buy Charlottesville, Virginia
  • Diagnosed, repaired and reinstalled computer systems and software applications.
  • Set-up, tested and configured networks, desktops, laptops, and printers.
  • Installed motherboards, processors, RAM and graphics cards.
  • Coordinated hardware and software repair processes with external vendors.
Connection Center Sales Associate 12/2014 － 05/2016 Wal-Mart Lynchburg, Virginia
  • Provided prompt, friendly and knowledgeable service by greeting customers, offering assistance and addressing questions and concerns.
  • Established new accounts and updated database to include customer and sales information.
  • Compared and recommended products most appropriate to customer needs and specifications.
First Line Supervisor 08/2012 － 05/2013 Army National Guard Lynchburg, Virginia
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Offered suggestions for process improvements to enhance quality, improve production times and reduce costs.
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Resume Overview

Companies Worked For:

  • Best Buy
  • Wal-Mart
  • Army National Guard

School Attended

  • Capella University

Job Titles Held:

  • Geek Squad Consultation Agent
  • Connection Center Sales Associate
  • First Line Supervisor

Degrees

  • 2020 Bachelor of Science : Capella University - Information Technology

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