Gateway Manager Resume Example
Professional Objective: Seeking challenging opportunities in a diverse, energetic and fun environment.
Qualifications Summary Background: Reflects over 20 years experience in customer service with emphasis on consistently high levels of customer satisfaction. Performs forecasting and strategic planning. Pragmatically identifies operational strengths and deficiencies. Customer-focused always maintaining awareness of factors impacting operations. Supplies high-spirited enthusiasm in leadership roles with demonstrated ingenuity and innovation. Develops a personalized commitment that assures success through high sense of loyalty. People- oriented approach to daily operations generates high levels of productivity and staff commitment . Meticulously manages most every conceivable situation that can arise in a campus environment. Conscientiously directs operations as a flexible, working supervisor. Identifies and mitigates concerns associated with revisions in operations. Resourceful, creative and analytical. Utilizes strong written and oral communication skills.
- Developed, organized and managed total responsibility for the Gateway Center for Advising, Admissions and Records offices.
- Includes physical environment, student database, traffic flow, calendar management, student worker training and management and coordination of customer service responsibilities in the three offices.
- Scheduled and proctored all Health Selection tests for Nursing, Radiography, Sonography and Paramedic programs.
- Uploaded all tests, background checks, transcripts, information meetings and license into computer system.
- Facilitated Nursing Information Meetings
- Scheduled all Nursing students for classes and clinicals once selected into the program and checked to see if all required classes were taken in correct time-frame.
- Recruited, advised and counseled all nursing students and prospects.
- Worked with administrators in class sizes, combining classes and cancellation of classes.
- Worked with Business and Industry to promote educational nursing classes on campus.
- Reported to Ohio Board of Nursing graduation so boards can be scheduled.
- Managed all aspects of new truck sales including F&I and Internet sales.
- Top-ranked sales manager in sales gross, closing and customer loyalty.
- Motivated and provided incentives for sales staff.
- Assisted in closing sales.
- Appraised trade-ins and ordered new vehicles.
- Maintained appropriate inventory to meet customer preference trends.
- Located vehicles for customers not in inventory.
- Ensured that all sales people were certified through Ford Motor Credit.
- Maintained highest level of CSI for all sales staff.
- Responsible for all paperwork in regards to closing of the sale.
- Sold insurance and warranties.
- Responsible for sales of new and used cars.
- New Account Development with area banks q Top-ranked finance manager with Ford Motor Credit with a four- year history of sales success.
- Recognized for contributions to record-setting sales figures in region.
- Increased F&I sales from under 4 million to over 9.2 million, exceeding quota by 55 %.
- Certifications "Bridges Out of Poverty" Certified Trainer
- Excel, Spreadsheet Applications, Power point Certificate
- Cultural Diversity Certificate Training
- Licensed Teacher for the State of Ohio
- Licensed Insurance Life, P&C
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Resume Overview
School Attended
- Liberty University
- The Ohio State University
Job Titles Held:
- Gateway Manager
- Ford Truck Manager
- Finance Manager
Degrees
- Master's Degree Education
Bachelors' Degree Humanities
Associate Degree Arts
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