Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
My goal is to grow within the company and to use my experience, work ethics and knowledge to get myself beyond the plant floor.

Strong people skills

Strong ability to organize while sensitive to time constraints and resource availability

Detail oriented and organized

Ability to excel in fast moving environment

Able to follow verbal and written instructions

Efficient multi-tasker

Staff training and development

Consistent in meeting goals

Customer service oriented

Self starter

Works well with others

Strong communication skills

Work History
04/2013 to Current GAP Leader Hearth & Home Technologies | Elizabethville, PA,
  • Safety- Involved in risk assessment and safety instructions. Verify safety systems work properly and area is safe. Conducted safety inspections and followed safety rules and procedures.
  • Standardized work- Train operators. Audit operators. Assist operators with daily production duties
  • Ensure quality- Analyze and rework product defects
  • Produce parts- Reinforce the line Stand in missing operators position. 
  • Improve work processes- Coach operators to improve performance. Encourage improvement ideas and help implement ideas. Work with Support Functions to solve problems. Obtain data and lead GAP's problem solving activities
  • Coordinate work within GAP area- Prepare/assist/perform line changeovers. Work with supervisors to rotate operators between workstations and ensure proper polyvalence levels are kept. Lead daily Top 5 meetings within Gap and at the end of shift debriefings. Update Key Performance Indicators at the end of shift. Perform daily and weekly performance measurements. React in case of problems
  • The first group of GAP Leaders to launch at Saline back in May of 2013.

07/2007 to 10/2012 Assembly Worker Cinemark | Kirkland, WA,
  • Line operator.
  • Repair operator
  • Welder
  • Made sure that products were produced on time and are of good quality.
  • Women's committee UAW 892.
2006 to 09/2007 Assistant Manager Fantasy Forest | City, STATE,
  • Train new employees
  • Assign positions
  • Schedule employee work schedules
  • Order inventory
  •  Performed general administrative duties
  •  Assist customers.
08/2001 to 2006 Certified Service Advisor •Gene Butman Ford | City, STATE,
  • certification in 2002
  • Advise customers of recommended maintenance due at their current/future mileage
  • Input detailed description of complaint or service requested
  • Verify customers concerns or complaint by taking a test drive or visibly inspecting vehicle
  • Perform a vehicle walk around, record current mileage and retrieve fluid samples
  •  Reynolds's & Reynolds's and ADP
  • Verify if there are any outstanding recalls by logging onto OASIS
  •  Verify if there are any TSBs (technical service bulletins) or SSMs (service messages) related to customer complaint
  • Dispatch to certified technicians
  • Call customer with diagnosis, estimate for repairs and timeframe of completion.
Expected in 1994 Diploma | General Studies Ypsilanti High School, Ypsilanti, MI GPA:
Expected in 1996 Diploma | Cosmetology State College of Beauty, Ann Arbor, MI GPA:
  • Cosmetology coursework
Expected in 1997 | Business Management Washtenaw Community College, Ypsilanti, MI GPA:
Expected in 2011 | Criminology & Criminal Justice Eastern Michigan University, Ypsilanti, MI GPA:
  • [Deans List] Academic Achievement Award
  • Coursework in Criminal Justice, Criminology and Sociology
  • Coursework in Law Enforcement
  • Social Justice coursework
  • Coursework in Child and Adolescent Psychology
  • Coursework in Counseling and Social Work
  • Criminal Law, Criminology and Penology coursework

Bronze Medallion Elite Awards Ford Motor Company (Outstanding Performance)

Top Performer with Ford Motor Company (3 times)

Best Open QRCI Production GAP Contribution (12/2013)


Certified Ford Service Advisor (2002)

Gap Leader (May 2013)

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School Attended

  • Ypsilanti High School
  • State College of Beauty
  • Washtenaw Community College
  • Eastern Michigan University

Job Titles Held:

  • GAP Leader
  • Assembly Worker
  • Assistant Manager
  • Certified Service Advisor


  • Diploma
  • Diploma

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