, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Quick-learning Bartending\Server with 10 years of experience in all type bars. Expert in customer service with extensive knowledge of POs and fast-paced drink service. Devoted to best-in-class service for maximized sales. I take pride in where I work and enjoy promoting to establish a better following.
Skills
High-Volume Dining
Menu Memorization
Point of Sale (POS) System Operations
Liquor, Wine and Food Service
Warm and Friendly
Team Player
Ability to Lift 30 Pounds
Experience
03/2021 to 04/2022GamingBartender/ServerAimbridge Hospitality | Morristown, NJ,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Implemented sanitary food handling, holding and service protocols.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Documented food orders and ran items to guest tables in dining room.
Handled special customer requests for separate checks and menu substitutions.
Measured and mixed house ingredients to prepare both custom and menu drink orders.
Monitored bar inventory and promptly restocked low items before depletion.
Arranged bottles and glasses behind bar to make attractive displays.
Neatly sliced and pitted fruit for garnishing drinks.
Greeted frequent visitors by name and explained new promotions.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
05/2019 to 03/2020Bartender/ServerBmi Hospitality Management | Everett, WA,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Implemented sanitary food handling, holding and service protocols.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Completed final preparations of dishes and quickly delivered items to customers.
Handled special customer requests for separate checks and menu substitutions.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Worked multi-course dinners with pre-plated foods.
08/2017 to 04/2019ServerCHAYO MEXICAN KITCHEN+TEQUILA BAR | City, STATE,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Relayed orders to service bar and kitchen via point-of-sale register system.
Refilled drinks and checked with diners to meet specific needs.
02/2015 to 09/2017Server/Hostess/Food RunnerSammys Woodfired Pizza | City, STATE,
Greeted guests and gathered information to seat groups or place on waitlist.
Acted as serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials to increase profits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Developed long-term relationships with customers to increase opportunities for repeat business.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleared table and bussed dishes to allow for quick setups.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Completed opening and closing checklists to facilitate smooth restaurant operations.
Reset tables between guests, refilled condiments and wiped down surfaces.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
Education and Training
Expected in 01/2012High School Diploma | Plumas Charter School, Quincy, CA, GPA:
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