Functional Consultant Team Member Assistant Manager Resume Example Organization Tenure Wipro Technologies Limited

FUNCTIONAL CONSULTANT TEAM MEMBER ASSISTANT MANAGER

Career Overview

SAP Certified Application Associate - with SAP CRM 7.0 EhP1

Overall 10 years of overall experience in the field of Market to Order, Order to Cash Management & Customer Technical Services.
Domain Expertise on Order and Returns Management, Retail Trade Promotion Management, Loyalty Management, Hi-tech and OEM distribution Channel Management, Customer Service Center Processes.
System design/Configuration and Integration experience of various cutting edge mobile technology - SAP Cloud For Customer, SAP FIORI with the database or back end system like SAP CRM, SAP ECC. Integration between SAP and Non SAP systems.
Quality Experience in designing and Configuring the back end ERP systems, SAP CRM and ECC.
Competent in client relation management, team leading, presentation, documentation, User Training and support and knowledge transfer skills.
Good Communication, managerial and interpersonal skills and demonstrated ability to work with senior level business clients to understand the key business drivers that impact client satisfaction.

Highlights

SAP CRM Mobility (FIORI) -
Functional Design and implementation of SAP CRM Fiori for sales force automation.
SAP CRM Syclo
SAP CRM Sales -
Sales Order Management, Territory Management, LEAN Order interface, Revenue Recognition of sales order, master data Setup. CRM-ECC sales integration.
SAP CRM Marketing-
Campaign Management and WBS integration, Campaign Determination, Campaign Effectiveness, Product Proposal, Trade Promotion Management, Market Development Funds Management., Claims management and settlement with CRM Billing, Loyalty Management.
SAPCRM Service-
Service Contract and Service order management. Cost element (Internal Order) integration with Service order and Contract, Service Plan, Work Force Management., I Base Management, Master data. Complaints and returns management.
SAP CRM Middleware-
SAP CRM and ECC integration for Customers, Transactions and billing document integration and Bdoc/Queue Monitoring techniques.Business process improvement

Accomplishments

SAP Certified Application Associate - with SAP CRM 7.0 EhP1 Overall 10 years of overall experience in the field of Sales & Interaction center, High-tech channel management, CRM Web UI, Business Development (Pre-sales), Information Technology which includes around 1yrs in Steel industry and 9+ years in SAP CRM on different versions of SAP CRM 5.0, 2007 and 7.0 EhP1/EhP2.
Good working knowledge of different modules in SAP CRM like Sales, Interaction Centre, Middleware, Base Customization and Hi-tech channel management.
Participated in 9 projects, end to end.
Competent in client relation management, team leading, presentation, documentation, User Training and support and knowledge transfer skills.
Good Communication, managerial and interpersonal skills and demonstrated ability to work with senior level business clients to understand the key business drivers that impact client satisfaction.
PROJECT SUMMARY Project type Projects# Client Description tenure End to End implementation Projects 1 Ispat Industries ltd. SAP Business Suite implementation Jul, 2006 - Dec 2007 2 Syngenta Foundation CRM 7.0 E- Commerce (B2B, BOB) and Web UI Implementation Mar,2009 - May,2010 3 Heineken International Telesales 2.5 implementation Sep,2012 - Mar,2013 4 T-Mobile SAP CRM Implementation & Migration Nov,2013-July 2014 5 Federal Mogul SAP CRM Implementation & Migration July 2014 - Till Date End to End upgrade 1 Intel Corporation SAP CRM technical upgrade from 5.0 to 6.0 & UI reimplementation. Jan,2008 - Mar,2009 2 Heineken International SAP CRM technical upgrade form CRM 7.0 to CRM 7.0 EhP2 May,2012- Oct,2012 Support 1 Heineken International SAP CRM 7.0 - telesales 1.0 (LORD1) Aug, 2010 - Oct,2013 2 Heineken International SAP CRM 7.0 Ehp1 - telesales 2.0 (LORD2) Oct, 2011 - Oct,2013 Roll Out: 1 Heineken International Extending the existing scenario to seven more sales areas. Feb, 2011 -May,2012.

Experience

Functional Consultant team member Assistant Manager08/2010 to 01/2016Organization Tenure Wipro Technologies Limited

In this project Wipro was responsible for SPDD, SPAU, testing, upgrade issue fixing, Hyper-care support and completely Up & running upgraded production system.
As a production replica, upgraded the sand box for learning purpose and prepared the issue list.
Preparing the landscape wise task list separately and tracking the activities accordingly.
Preparing the issue list during the upgrade of sand box and development upgrade.
Getting the testing done for all applicable scenarios.
Attending the project meetings for alignment with every participated team.
Making the plan for system freeze and duel maintenance.
Coordinating with all ECC and CRM teams for the fixes made during the project, so that those can be taken care during duel maintenance.
Cut over and golive Environment SAP CRM 7.0 EhP2 Client Heineken International - Leader in Liquor industry Project CRM Interaction center Roll out Description Responsible for extending the existing business scenario to seven more sales areas.
Role Module Lead Contribution *Extending the existing organizational unit as per requirement in Org Assignment plan.
Assignment of the Employee data in Organizational assignment plan.
Monitor and support the Business Partner, Material and transactional data load for particular sales area.
Handle the Middleware related issues arising out of the activity.
Extending the current report program and related batch jobs as per sales area and requirement.
Performance related issue resolutions.
Implemented lean order interface, improved performance of the running batch jobs by resolving the database dead lock issues, Scheduling the organization data buffering batch job, and many activities to improve the performance.) Test the scenarios across the landscape (development, Quality, Acceptance).
Creating the transactional test data for end user testing.
Prepare cutover plan with business owner and Golive.
Environment SAP CRM 7.0 Web-client Client Heineken International - Leader in Liquor industry Project CRM Support & Enhancements Description Responsible for successful execution of support project deliverables in accordance with project timelines & adherence to SLAs Role Module Lead Contribution *Incident and problem solving with SLA adherence as per project norms.
Requirements gathering, analysis and functional design for enhancements/change requests.
Proactive issue identification and resolution Direct interaction with client.
There was no onsite coordinator present for CRM module.
I am handling the support from Off-shore.
Track and publish productivity and SLA metrics.
Mentor juniors in the team & Timely reporting of issues to PM.
Received many timely appreciations from the client on the issue resolution and process standardizations.
Environment SAP CRM 7.0 Webclient Client Syngenta Foundation - Leading Agricultural base, seed producer Project SAP CRM implementation CRM 7.0 Description Responsible for SAP CRM Web UI implementation for O2C process Role Team Lead Contribution *Preparation of Functional design Documents for Web UI UI reimplementation to new CRM Web UI for Corn & Soya track who were using SAP GUI Design, build, test, document and implement a Web UI B2B solution for Corn & Soya.
Responsible for designing the solution for Quotations, Order, Business Partner, Products, Activities and enhancements for Web UI.
Preparing the end user training manuals.
Final preparation and Cut over Environment SAP CRM IC 7.0 Webclient Client Intel corporation - Leading Hi-tech equipment and related services provider Project (Upgrade) from SAP CRM 5.0 to 6.0 Description Responsible for successful execution of upgrade of Hi-tech Channel management.
Role (onsite/offshore) Contribution *Delta Blueprinting from Upgrade perspective Understanding Custom Retirements, Must Change Functionalities after upgrade.
Preparing functional designs for UI reimplementation to new CRM Web UI for the modules High Tech Channel Management.
Process Changes Resulting due to above, if any Demonstrations & Handover of enhanced functionalities to the customer.
Ensuring Projects adherence to quality standards, processes & stringent timelines.
Monitoring & reporting of the progress specific to the project through 'Weekly Status Reports'.
Preparing Test cases and executing testing as per customer defined testing scenario/guidelines ensuring Bugs identified on time andfixed with proper SLAs & 100% closure of all the defects reported.
Update Customer on error resolution on daily basis.
Constant motivation/recognition of to the team for their efforts.
Mentored new consultants in the project & provided trainings to them specific to project.
Environment SAP CRM 2007 (6.0) IC Web client Client Ispat industries - World's leading Steel manufacturer Project SAP CRM implementation 5.0 Description Involved as a core team member for the complete implementation process.
Role Core : SAP CRM Contribution *Participated in project preparation, during this phase received the overview of the CRM functionalities and capabilities.
Active participant in Blue printing phase and prepared the BBP documents under IBM guidance.
During realization phase, received the configuration training from IBM and also had hands on many base customizing settings.
Was contributing for Sales and complaints management from implementer side.
Therefore had an experience of quality testing and integration testing.
This phase help us to understand SAP CRM behavior as per developments done.
Prepared end user manuals Environment SAP CRM 5.0 Client Ispat Industries - World's leading Steel manufacturer Project Domain experience Description Key Account Manager- Sales Role - Sales & Marketing Contribution *Achieve annual, monthly sales plan Responsible for customer dispatches & Account reconciliation.
Short listed for research & implementation of retail segment at Ispat.
We at Ispat produce near to 3.0 million Tons per month out of which 40000 MT materials goes through Trade which is indirect selling.
Most of the material is low value production generation.
Initial objective of the project was to find out the material flow through value chain & to find out the end customers of the traders.
First Ispat Retail Out Let started at Pune on 25/09/07 Environment Sales - Domain WIPRO Page 8 of 8.

06/2010 to 08/2010IBM India Pvt. Limited

12/2007 to 05/2010Infosys Technologies Limited

07/2005 to 12/2007Ispat Industries Limited

Education

MBA

Master of Business administration from PUMBA2005BE

Bachelor of Engineering2001

Skills

Account reconciliation, automation, B2B, Billing, business owner, CRM 5.0, CRM 7.0, CRM, Client, database, designing, Functional, Funds, Golive, GUI, IBM, Intel, Team Lead, Marketing, Market Development, materials, meetings, Mentor, Middleware, order management, Organizational, Page 8, problem solving, processes, producer, progress, Promotion, Proposal, Quality, reporting, requirement, Requirements gathering, research, Retail, Revenue Recognition, selling, Sales, sales plan, SAP, Scheduling, SLA, user training, user manuals, Territory Management, Upgrade, wise

Resume Overview

Companies Worked For:

Organization Tenure Wipro Technologies Limited
IBM India Pvt. Limited
Infosys Technologies Limited
Ispat Industries Limited

School Attended

Job Titles Held:

Functional Consultant team member Assistant Manager

Degrees

MBA
Master of Business administration from PUMBA 2005
Bachelor of Engineering 2001

Functional Consultant team member Assistant Manager Resume Example

Resume Score: 90%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes