Functional Analysis Principal Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Software Development Life Cycle (SDLC) Client Collaboration and Leadership Skills
  • Information Systems Management Technical Writing and Documentation
  • Systems Analysis and Integration Strong Problem Solving & Trouble shooting Skills
  • Technology Deployment Continuous Process Improvement
  • Business Transformation Solutions Employee Development and Mentoring
  • 409A Regulation Implementation Develop Project Plans using MS-Project
  • Write Business Requirements Documents Write Functional Specification Documents
  • Use Case & Business Process flow Diagrams Database Schema creations (ER-WIN Tool)
  • Strong Database & SQL Skills Data Life Cycle Management
  • GAP & Impact Analysis Requirement Trace-ability Matrix (RTM)
  • Agile and Waterfall Methodology Rational Unified Process (RUP)
  • Develop Test Plans and Test Scripts System, Functional & Regression Testing
  • User Acceptance Testing (UAT) Training & Knowledge transfer manuals
  • Web, Performance and Load Testing Business Process Reengineering
  • DB, DC and H&W Plans Identify Risks and Develop Mitigation Strategies
  • ERISA, HIPAA and COBRA Current State and Future State Matrix
  • Metric and Trend Analysis ROI, Risk and Cost-Benefit Analysis
  • Project and Program Management Process and Change Management Business Modeling Tools MS Project, MS PowerPoint, MS Visio, UML, Enterprise Architect, MS-Sharepoint, Select Enterprise, Rational Rose, Erwin, Rational Requisite Pro, Rational Clear Case, Rational Clear Quest, Rational Unified Process (RUP), Waterfall and Agile, SAS.
  • Analysis/Reporting Tools: Business Objects, OBIEE, Cognos, Microsoft Analysis Services, MS SQL server OLAP services, Oracle OLAP, Oracle Reports, Informatica Power Analyzer, Crystal Reports, Active Reports and MS Access
  • Languages: VB.NET, ASP.NET, VB 6.0, VBA, C, C++, Java, HTML, XHTML, XML and Cold Fusion 4.5
  • Database: MS SQL Server, MS Access, Oracle10, Sybase and DB2
  • DB Tools: SQL*Plus, SQL* Loader, TOAD and Rapid SQL
  • Operating Systems: UNIX, LINUX, Windows 2000 Professional/Server, Windows XP and Windows 7.
Core Accomplishments
  • PMP Certification from Project Management Institute.
  • Nominated and Won awards in various categories such as Teamwork, Process Improvements and Special Projects at Affiliated Computer Services, Inc.
  • Declared best employee of the Year at EMU World Wide for my outstanding and result oriented Performance as a Graduate Assistant.
  • Member of International Student Association at EMU and actively participated in International and Cross Cultural meetings and seminars.
  • Organized seminars and shows for Information Systems Club at EMU.
  • Co-ordinate and Marketed an Even called "Campus Drive" at Eastern Michigan University.
  • 3.
Professional Experience
to Bickford Senior Living | , ,
  • Certification from Project Management Institute.
02/2010 to Current Functional Analysis Principal Bickford Senior Living | Midland, MI,
  • As a FORTUNE 500 company, ACS has proven success delivering strategic value, business results, and operational gains to our clients.
  • At ACS, it's people, clients, and culture that make the difference.
  • ACS provides insight, people, technology, and service to achieve the best results.
  • Our service offerings include business process outsourcing, information technology outsourcing, and systems and integration services.
  • We're the people who make technology work for our clients.
  • ACS delivers a full range of BPO and IT services and end-to-end solutions to the public and private sectors.
  • We support a variety of industries including education, energy, financial, government, healthcare, retail, and transportation.With Xerox's acquisition of ACS in February 2010, ACS becomes part of Xerox's $22 billion global enterprise with 130,000 employees serving our clients in 160 countries.
  • Designed and Developed application for Lockheed Martin Corporation.
  • This application was developed for integrating health & welfare and Defined Benefit functions for all the companies acquired by Lockheed Martin.
  • It would enable any employee of LMC to check their Pension and Health & Welfare benefits online.
  • Responsibilities for LMC Client PMO Activities Created Project plan covering Project Schedule, Assignment of tasks, Risk management Plan and Test Strategy.
  • Responsible for providing strategic planning, establishing standards of operations, maintained continuity in technologies and operational processes and procedures.
  • Create Standard Operating Procedures (SOPs) for various Business Processes.
  • Used agile methodology throughout SDLC, including planning and cost estimation.
  • Consistently met customer and stakeholder expectations with an acceptable level of quality and held responsible for all the issues and risks.
  • Coordinated multiple platforms and successfully delivered end to end projects on time & budget.
  • Lead a program to decommission legacy systems to attain economies of scale by consolidations, centralization and virtualization ( PASS to CRM CASE Management) Responsible for setting project standards, process improvement, resource allocation, training, communication, reporting & methodology as part of Project Office.
  • Create executive presentations, dashboards & road maps for forth coming releases & implementations.
  • Provided technical leadership, maintained the project plan and responsible for communication, status reporting, risk management and escalation of issues to make sure the deliverables are met.
  • Created Use Case specifications, business flow diagrams, and Activity and Sequence diagrams using MS Visio, so the developers and other stake holders can understand the business process according to their perspective with all possible alternate scenarios.
  • Conducted JAD, Seminars and personal interviews to gather and discuss the requirements, keeping track of minutes of the meeting and preparing agendas.
  • Responsible for Business and Data Analysis with Requirements Gathering and Documentation.
  • Conducted Gap Analysis and documented inconsistencies between the product enhancements.
  • Created various methods and procedures for tracking data quality, completeness, redundancy, and improvement.
  • Extensively worked of MS-Excel for Data Analysis including Pivot table and Graphs.
  • Performed Metric and Trend Analysis and prepared reports for Higher Management.
  • Non-PMO Activities Involved in developing Business Calc Specifications from the plan documents, later used for the coding.
  • Responsible for Calc Debugging and reporting the problems in Calc Specifications as required.
  • Documentation of the Business goals for Development and Quality Assurance and co-coordinating the same.
  • Analysis of Pension Plan documents to identify the administration requirements.
  • Responsible for data processing, calculations and other tasks associated with servicing Defined Benefit Plans.
  • Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
  • Created Schemas for Sybase database.
  • Performed Web and GUI testing of the AIS (LMC Application Information System).
  • Performed Data Validation testing for accuracy of the data using SQL Queries.
  • Wrote & executed test cases for Retirement calculations and for validations.
  • Created and executed SQL queries to fetch data from a Sybase database server to validate and compare expected results with those actually obtained.
  • Created Excel Tool for Pension Calculations using VBA.
  • Report & Communicate bugs in the program, errors in the plan documents.
  • Interacted with programmers and plan management team to report and track bugs using ProbLog (In house Bug Tracking Tool).
  • Discuss & Resolve the issues with SME (Subject Matter Expert) & Client.
  • Involved in Production Support and Resolve Post Production Issues.
  • Draft TOC (Transmission of Change) for Client's Approval.
  • Responsibilities for Sempra Energy Client Involved in Implementation of an Energy South, this became part of Sempra Energy in 2009.
  • Developed Project Plan.
  • Conducted GAP Analysis and documented inconsistencies.
  • Prepared Current State and Future State Matrix.
  • Developed Business Process flow Diagrams and Activity Diagrams Conducted Risk Analysis of introducing new plan code into the System Involved in writing Technical Specifications for the Energy South Assisted Testing team with Test Plan creation and Test Strategies.
  • Team Lead/ Sr.
  • Business System Implementation, Affiliated Computer Services Inc (ACS).
04/2006 to 01/2010 | Brooklyn Center, MN,
  • Developed and Implemented a HR System for Sempra Energy Corporation.
  • This was an HR application developed to have employees of Sempra Energy to check on their Pension benefits, Health & Welfare benefits if and when they plan to retire.
  • Responsibilities for Sempra Energy Client Participated in project review meetings and gathered Business Requirements.
  • Used agile methodology throughout SDLC, including planning and cost estimation.
  • Conducted JAD Sessions with the subject matter experts, stakeholders and other management teams in the finalization of the User Requirements Documentation.
  • Created "As-is" Data & Work flow diagrams and "To-be" Data & Work flow diagrams and conducted walkthrough sessions for these diagrams to make sure that the business and SME's were on the same page as us.
  • Planned and defined system requirements to Wireframes with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
  • Created and managed Project templates, Use Case, requirement types and Trace-ability relationships.
  • Participate in regular progress reviews and meetings to discuss existing and potential bottlenecks in the systems and possible solutions with the development team.
  • Performed Risk analysis gave recommendation and oversaw customer complaints and corrective action records for all clients and updated the application.
  • Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
  • Produced functional specifications and lead meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.
  • Created UAT test plan and conducted a walkthrough session to make sure all other teams (Development, Deployment, SME and Baseline) understood their roles and effort.
  • Created and updated project status, progress and completion reports in MS Project and shared it with stakeholders.
  • Produced various ad-hoc SQL queries / ad-hoc reports that were used to monitor success of the new requirement by ensuring data is being created as it should.
  • Assisted in the training effort for educating the end users with the new system and how it affects the report format and structured Involved in documentation and process mapping of existing business system and process.
  • Extensively worked of MS-Excel for Data Analysis including Pivot table and Graphs.
  • Involved in developing Business Calc Specifications from the plan documents, later used for the coding.
  • Assisted in creating Test Plan.
  • Assisted in creating VB macros (User defined functions) for excel Tools Production support - to end users as well as development team during initial system deployment.
03/2003 to 03/2006 Business System Analyst | City, STATE,
  • Mellon HR Solutions is a leading global human resources consulting firm, providing a broad array of actuarial and other services in the areas of defined benefit and defined contribution plans, health and welfare plans, communications and compensation consulting, human resources and organization effectiveness.
  • ACS acquired Mellon HR Solutions in 2005.
  • Responsibilities for BMPC Client Analyze system specifications and business requirements.
  • Responsible for setting up weekly meeting and walkthrough's for project updates and to detect bottlenecks and devise a plan to handle the bottlenecks.
  • Designed the look-n-feel or non-functional requirements of the application through Wireframes for better illustration of the application to construction managers and field representatives who were based remotely.
  • Created user requirements document by communicating with end users and developers.
  • Co-authored functional specification document (FSD) by interacting with development teams.
  • Managed a multilevel responsibility matrix providing senior leaders with a thoroughly operative report and problem-solving platform for the creation of crucial financial reports.
  • Involved in gathering business requirements from the end users and management.
  • Used Select Enterprise to prepare the UML Use Cases.
  • Performed GAP Analysis by identifying existing technologies, documenting the enhancement to meet the end state requirements.
  • Involve in creating detailed Test Plan development Worked directly with developers, Project Manager and Business contacts to produce Test Scripts and Test conditions.
  • Reviewed success of functional, regression and end-to-end testing done by the team.
  • Responsible for providing primary leadership in designing, leading and directing all aspects of UAT Testing.
  • Worked with development and testing teams to accomplish timely release objectives.
  • Assisted in the training effort for education the end users with the new system and how it affects the report format and structured.
  • Utilized Microsoft Project, MS Excel in developing Pivot tables.
  • Assigned groups with weekly/monthly tasks needed to ensure completion of project.
  • Provided superior client interaction to ensure all needs are met.
  • Specific Duties and Responsibilities performed across all clients: Client Relations Respond to client inquiries, resolve service issues, and demonstrate proactive, solution-based approach to enhance client relations.
  • Assume full accountability for client relationship and client satisfaction from a service perspective Responsible for the quality control and timely delivery of client work, including final review of all data updates and plan sponsor and participant reporting as a result of daily activity.
  • Identify billable services and effectively communicate to client.
  • Demonstrate full understanding of client and their plan - develop in-depth understanding of plan administration, client's sensitivities, needs, and objectives with respect to their benefit plan Administration / Operations Knowledge of the policies, procedures, and quality control to process participant distributions, indicative data updates, new eligible, rollover distributions, lump sum payments, fees and payroll.
  • Responsible for the timely and accurate completion of all administrative transactions in accordance with service standards and timeframes including client specific service standards as outlined in Service Agreement if applicable.
  • Research / resolve all plan administration issues in a timely, cost effective, professional manner.
  • Monitor automated termination events processing, and true-up processing.
  • Test Internet screens, participant service center screens and voice response setups, if necessary.
  • Test data updates and verify against system calculation.
  • Assist with Production Move.
  • Perform Manual Calculations.
  • QA and debug Calculation Errors.
  • Display a positive outlook, work well in team environment, willingly share information, remain flexible in a changing environment and perform additional duties as needed Working knowledge of compliance tests, minimum required distributions.
  • Complete special projects as assigned in accordance with communicated expectations Communication and Documentation Responsible for interfacing with internal departments and Operations Managers regarding client issues, concerns, and opportunities.
  • Present oral and written information in a clear, concise, and organized manner Maintain client files according to department standards outlined in department Filing procedures and update documentation as needed.
  • Maintain internal databases to reflect current client information and data as well as processing notes.
  • Update participant notes section of PASS for participant specific events Communicate with internal departments to implement plan enhancements and / or product changes.
  • Use in-house bug tracking tool for maintaining and logging issue and follow-up to its resolution.
  • Demonstrate the ability to manage and coordinate special projects as required and facilitate meetings regarding project subject matter and status Miscellaneous Maintain attendance, punctuality standards, and professional appearance Interpret plan documents and adapt to day-to-day processing Understand product definition, its limits and exceptions Work additional hours as needed.
  • Maintain a positive working relationship Staff and Management.
  • Participate in departmental and team meetings Participate in ongoing training.
  • Identify additional areas of training to improve client service, quality and efficiency.
  • Complete other tasks assigned by Operations Manager or Director.
  • Conduct training on Various Plans for the Operations Team.
Expected in Master of Science | Information Systems Eastern Michigan University, , Michigan GPA:
Information Systems
Expected in M.B.A, Majoring | Marketing Siva Sivani Institute of Management, Hyderabad, GPA:
Expected in Bachelors Degree | Sciences Osmania University, Hyderabad, GPA:
VB.NET, ASP.NET, administrative, ad, Agile, approach, Architect, benefits, budget, Business Modeling, Business Objects, Business Process, Business Processes, Business Process Reengineering, C, C++, Change Management, Cognos, Cold Fusion 4.5, oral, concise, consolidations, consulting, CRM, Crystal Reports, Client, clients, Client Relations, client interaction, Data Analysis, data processing, databases, Database, DC, Debugging, delivery, designing, directing, Documentation, ER-WIN, Erwin, fetch, Filing, financial, forth, Functional, government, GUI, Graphs, HTML, human resources, HR, DB2, illustration, Informatica, Information Systems, information technology, Java, Languages, leadership, Leadership Skills, Team Lead, LINUX, Lockheed Martin, notes, Director, macros, meetings, Mentoring, MS Access, MS Excel, MS-Excel, Excel, Office, outlook, MS PowerPoint, MS-Project, MS Project, Microsoft Project, Windows 7, Windows XP, Enterprise, OLAP, Operating Systems, Oracle, DB, page, payroll, Plan development, policies, executive presentations, problem-solving, Problem Solving, Process Improvement, processes, Program Management, coding, progress, Project Management, Project Plans, quality, QA, quality control, Quality Assurance, Quest, Rational Rose, reporting, Requirement, Requirements Gathering, Research, retail, Risk Analysis, Risk management, RUP, Rational Unified Process, SAS, SDLC, Seminars, Scripts, Software Development, Specification, MS SQL Server, SQL, Strategy, strategic, strategic planning, structured, Sybase, Systems Analysis and Integration, tables, Technical Writing, TOAD, TOC, Employee Development, Transmission, transportation, Trend, Trouble shooting, Unified Modeling Language, UML, UNIX, Validation, VBA, Visio, VB, VB 6.0, Windows 2000 Professional, written, XHTML, XML
Additional Information
  • Awards/Certifications/ Activities/Organizations

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Resume Overview

School Attended
  • Eastern Michigan University
  • Siva Sivani Institute of Management
  • Osmania University
Job Titles Held:
  • Functional Analysis Principal
  • Business System Analyst
  • Master of Science
  • M.B.A, Majoring
  • Bachelors Degree

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