FULFILLMENT PROJECT MANAGER, AMERICAS MERGE CENTER
Given a Circle of Excellence award for managing complex global OEM projects
Two Silver Star Award given for AMC achievements in two quarters
DELL INC., GLOBAL CUSTOMER PROGRAMS
Created and Launched first global "Newsletter" which was distributed to customers globally and quarterly
Led and managed Global Executive Escalations program
Successfully established "close to impossible" SLA's in LATAM by executing projects never tried before DELL INC., INDUSTRY SOLUTIONS GROUP
Managed a custom project which was Dell's first OEM yellow box produced and sold globally
Given a Circle of Excellence award for managing complex global OEM projects DELL INC., AMERICAS MERGE CENTER
Transitioned from a pure sales environment, into a high ambiguity operational role
Driven the AMC value add proposition resulting in a quarter to quarter growth of 47%
Co-developed a Capacity Planning model resulting in significantly improved customer metrics
Developed first comprehensive Fulfillment Manager Training Manual
Two Silver Star Award given for AMC achievements in two quarters
Class taken and completed: Scope, Scheduling & Cost in PM DELL INC., LATAM
Drove the division to its $81M goal and a 40% growth YOY in FY05
Played integral role in transitioning part of our Business sales queue to Panama by hiring and training reps in the country
Managed growth of BSD/HSB queue sales team from 30 to 78 reps in one year
Achieved an average Attainment for FY05 of 118%, the highest in the division
Reached an all-time high of 40% Close Rate on tenured team; an increase of 6% points in FY05
Lead the Winning Culture Team as one of two Team Leads in the Latin America Division in FY05 with focus in assisting employees with the transition to other positions and still maintaining strong Tell Dell Results
Obtained Green Belt BPI Certification for a project done to improve LA Payment Procedures by saving the division $1M
Helped in lowering the Transactional team's Cancellations by 7% to an all times low of 10%
Took charge of a new ISR's Training Program and Training Material without having previous training and developed them to be top performers by being the first to achieve a 23% close rate average of new ISRs.
Implemented a new Audit program that successfully improved the queue's Close Rate by 5%
Assisted in hiring and completely Trained a Class of 12 ISRs in Panama while managing the Panama team for 4 weeks STA
Worked as a team to grow our division by 50-100% in Sales Revenue quarter by quarter JC PENNEY CORPORATION
First to manage a $1 million division straight off a Training program of 6 months.
Achieved First Place in Sales Growth from our Children's Division District for an entire year.
Won First Place in Revenue Sales in a District Competition during a "Baby Sale" event by having innovated products, displays and departmental competitions amongst my Sales Representatives.
Kept Sales Team motivated by having weekly Departmental contests and open communication with all my reps.
Trained and developed my sales team in a way where my overall turn rate was at all-time lows of 10%
Rearranged my Department's entire layout, causing it to increase sales by 20% in two weeks.
Formed strong Vendor Relationships that allowed me to get my merchandise in on time even when large orders were placed at the last minute
Fulfillment Project Manager, Americas Merge Center, 03/2010 － 02/2014Dell Inc － Round Rock, TX* Provided global operational guidance across 194 countries * Dlivered operational solutions to 31 accounts generating $120M annually * Provided global custom reporting based on customer's business requirements * Ensured orders were processed and fulfillment according to contractual agreements * Managed global product transitions on dedicated account sets * Established global pricing and led online global solutions for dedicated account set * Managed global service level agreement on SLA contracted accounts * Executed Internal Projects which benefited internal and external customers * Managed up to $25 Million specific projects containing constraints of time, budget, and quality * Ensured projects or modules were on track & conducted on-going project reviews to ensure sustainability * Interacted with Customer, Sales teams, Service Support teams to ensure their needs were being met * Managed Custom logistics, merge center functionalities and white glove deliveries * Administered On-Boarding order entry, set up and coordination * Custom Reporting based on customer / contract requirements * Oversee Global Order Management Coordination * Managed on-time delivery per established Service Levels on project dollar volumes up to $45M * Developed and executed target metrics, on time performance and resolution to meet SL Agreement * Execute corrective action plans for issues identified to maximize deliver-to-target goals * Lead cross functional process improvements and development of Custom Fulfillment Services * Develop delivery solutions by understanding customer requirements and geographical factors * Management of Dell owned inventory located at 3PL locations or transportation providers * Work on high visibility customer accounts with considerable impact/risk to the business
Inside Sales Representative, Latin America Division, 11/2002 － 08/2005Dell World Trade, LP － Round Rock, TX* Interview, Hire, Train and Develop new Sales Representatives * Manage a teams of up to 15 ISRs to meet Revenue & Metric Goals * Evaluate team's performance to attain goals * Ownership of processes in Order Processing, Finance Procedures and Backlog Management * Map accounts & forecast sales based on account's potential. * Develop, retain and manage customers Across Latin America. * Consistently meet and exceed sales quota. * Computer hardware solutions sales to corporate accounts in Mexico & LatAm * New accounts acquisition, maintain and reactivating existing accounts.
1996University of Innsbruck － Innsbruck, ATUniversity of Innsbruck, Innsbruck, Austria 1996 Summer Program
St. Mary's University － San Antonio, TX, USBachelorBusiness Administration, International Business and MarketingSt. Mary's University, San Antonio, TX Bachelor in Business Administration, May 1997 Majoring in International Business and Marketing
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