Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Senior Job Title and outstanding performer in Skill and Skill within Industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Type business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Job Title with over Number years of successful experience in Skill and Skill. Recognized consistently for performance excellence and contributions to success in Industry industry. Strengths in Skill and Skill backed by training in Area of study.
Multi-talented Job Title consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.
Skills
Maintaining standards
Exercise teacher
Physical therapy guidelines
Health education
Type expertise
Intelligence analysis
Customer service optimization
Topic experience
Work History
03/2020 to Current
Fueled Greenbrier – Omaha, NE,
Maintained excellent attendance record, consistently arriving to work on time.
Led Type team in delivery of Type project, resulting in Result.
Resolved Type problems, improved operations and provided exceptional client support.
Worked with Type customers to understand needs and provide Type service.
08/2018 to 03/2020
Teller/ Receptionist America First Credit Union – City, STATE,
Opened accounts with cross sale ratio of Number products opened.
Received regional branch recognition award for Number% sales increase.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Prepared, sorted and distributed Type reports to appropriate branches.
Processed quarterly vault and ATM audits with zero error rate.
Promoted products or services to each customer to consistently achieve sales targets.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Organized and removed online banking files no longer in use.
Exceeded quarterly sales goals by Number%.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Created strategies to develop and expand sales of services to existing customer which resulted in Number% increase in annual revenue.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Identified sales opportunities and referred customers to branch partners in financial services.
Coordinated daily cash reconciliation in high-volume location.
Organized, stocked and maintained teller window area.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Served needs of more than Number customers in busy Type environment.
Collected member loan payments.
Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Job titles.
Maintained teller drawer to perform bank transactions.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Processed exchange and foreign currency.
Sold cashier's checks, traveler's checks and money orders.
Increased loans and earnings by establishing Number new accounts in Timeframe.
Maintained friendly and professional customer interactions.
Maintained scheduling for main branch to keep all shifts appropriately staffed.
Regularly exceeded Type and Type goals set by Job title by using Skill, Skill and Skill in all professional interactions.
Executed wire transfers, stop payments and account transfers.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Continued education on current banking products and services through Area of study program.
Used Technique and Skill to effectively reduce Type errors by more than Number%.
Advised clients on mortgage, education and personal loans.
Assisted estimated Number customers each Timeframe and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by Number% in Timeframe.
11/2015 to 02/2017
Customer Service Arbys – City, STATE,
Communicated with vendors regarding back order availability, future inventory and special orders.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Drove team revenue totals by bringing in over $Amount in sales.
Boosted sales revenue by skillfully promoting diverse Product or Service options.
Regularly exceeded daily sales and product add-on quotas.
Provided primary customer support to internal and external customers in fast-paced environment.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Recommended Product or Service to customers, thoroughly explaining details.
Answered constant flow of customer calls with up to Number calls in queue per minute.
Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Education
Expected in 06/2018 to to
High School Diploma : General Studies Syracuse High School - Syracuse, UT GPA:
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