- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- https://www.linkedin.com/in/Jessica-Claire-798ba01bb
- 8242 N 19th Ave. Phoenix Arizona
A motivated leader with a strong focus on productivity and employee retention. I have experienced many difficult situations in the hospitality industry and have been made stronger through all of it. The people I have met in this industry have been a blessing to work with! Well versed with payroll and third party agencies, have an eye for small details, and a knack for coordinating large projects. Excellent relationship-building and critical thinking skills with determined decisive nature.
- Supervised team of 41 staff members including laundry and public areas
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Front Office and Housekeeping cohesion through effectively helping with communication and understanding between departments.
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Westgate Resorts – Myrtle Beach, SC,
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports and other business documentation.
- Maintained controls over expenses and inventory for optimal budget tracking.
B.F. Saul Company Hospitality – Sterling, VA,
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Increased upgraded room type revenue by 10%.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Four Seasons Hotels Inc – Palm Beach, FL,
Omni Hotels – Dallas, TX,
Anaheim Hotel – City, STATE,
Western High School - Anaheim, CA
- Golden Seal Academic Award
I am a detail oriented self driven leader with 5 years supervisory experience. I set an extremely high standard for myself and coworkers. I create a positive atmosphere where it is easy to learn and grow. I am a team player, and have strong time management.
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School Attended
- Western High School
Job Titles Held:
- Housekeeping Supervisor
- Front Office Supervisor
- Front Desk Agent
- Night Auditor MOD
- Bell Captain
Degrees
- High School Diploma
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